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Enterprise SaaS solutions have borrowed heavily from popular consumer apps and services.  Old-school, stodgy account management practices are out.  Personalized, interactive user engagement is in. Learning from the pioneers Ten years ago, Salesforce was probably the first enterprise software vendor that experimented

Our customers are always looking for more ways to understand customer-engagement trends and undercurrents. I’m excited to add our newest expansion to the Totango product-line. The new engagement reports are a simple, beautiful but very powerful way to visualize user

Totango users see great value in the information we deliver about their accounts. They can see the account health, usage frequency, real-time and historic engagement information, and more. This is great for anyone who works with customers to better understand