zoe

Zoe is for True Customer Obsession
Customer Centricity

True Customer Obsession – I agree with Jeff Bezos

4 – min read True customer obsession is a key principle that keeps companies relevant, competitive, and growing. Without it, companies stagnate, become irrelevant, decline, and die.  Amazon’s Customer Obsession I was …

E2C Enterprise to Customer
Best Practices

E2C: Enterprise to Customer Growth Strategy

2 – min read In recurring revenue businesses, the entire company impacts the customer in some way. Often times, employees’ interactions are ad-hoc and siloed within their department, making …

Customer Centricity

6 Key Takeaways from Forrester Research Guest Webinar on Customer-Centricity

3 – min read Kate Leggett, VP & Principal Analyst at Forrester Research and leading expert in customer relationship management and customer service strategy, joined Guy Nirpaz, CEO & …

Zoe 1.0 release and beyond
Product updates

Zoe (and Totango) Are Ready to Listen

2 – min read You know Zoe, right? Just in case you haven’t heard, Zoe makes customer success everyone’s business. With a customer-centric approach to business, the customer needs …

Totango DNA-CX
Customer Centricity

Totango DNA-CX™: The Customer-Centric Data Technology Powering Zoe™

2 – min read Data Architecture Centered on the Customer In other tools, the customer object is an “opportunity” or a “lead”. But never a “customer”. Totango DNA-CX™ is …

Meet Zoe Video
Product updates

Meet Zoe [Video]

< 1 – min read Curious to see Zoe in action but not enough time for a full demo? We’ve got you covered, in less than a minute (47 seconds …

Zoe in Slack
Product updates

Why We Chose Slack as Zoe’s First Integration

2 – min read We’re thrilled to introduce Zoe, an intelligent, conversational chatbot available now in Slack, the collaborative work environment, and via email. Slack is making team collaboration …

Meet Zoe
Product updates

AI for Customer Success: Introducing Zoe

4 – min read Back in the ‘90s, we were told that CRM software was the solution to customer centricity. Even just few years ago, Salesforce, undoubtedly the leader …

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