Totango AI innovations set to boost customer success productivity
3 – min read Welcome to the era of “do more with less.” That phrase has become the earworm of 2023, stuck in our
The experiences a customer has with your brand and your products will determine whether they are loyal or take their business elsewhere. Learn how to create delightful customer experiences that turn customers into loyal advocates.
3 – min read Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about …
2 – min read When it comes to creating winning customer experiences, consistency is key. Your customers should experience the same level of quality from your company at each …
4 – min read Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning …
4 – min read The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. As more consumers turned to e-commerce, more companies had to step up …
4 – min read The quality of your customers’ experience impacts satisfaction and retention. Here are 7 digital customer experience best practices. We’ll cover strategies for enhancing experience throughout …
4 – min read It is essential for a company to understand the behavior, opinions, and needs of their customers to provide the best service possible. A business’s relationship …
4 – min read Cisco sees customer experience as a key differentiator for the future of business because of its ability to impact customer retention and growth. It’s …
5 – min read Making your customers successful is ultimately about delivering value—you can create value for your customers by placing them in a position to grow their enterprise …
3 – min read In this digital age, virtual teams and remote engagement are the new norm. Signals are that businesses are considering putting much more emphasis on remote …
5 – min read You can’t stop thinking about the future—that’s where the real value lies. The rise of the customer-centered economy has created an urgency among enterprises to …
4 – min read Happiness is a measurable outcome. It is revealed in actions, repeated behaviors, and attitudes. In the case of your customers, it’s most evident in their …
4 – min read Acting on customer experience feedback gives you a competitive advantage. No other enterprise has access to the information you can gather from your customers. No …
4 – min read Imagine you are planning to fly home for the holidays. How do you feel about the impending journey? What is your mood as you visualize …
4 – min read What’s your company’s most precious asset? It’s not your inventory, your stock options, or your intellectual property. It’s your customers. Your business can’t exist without …
2 – min read A new year, a new start! Wish your company could make improvements to your customer success program in 2016? We have 7 New Year’s Resolutions …
4 – min read Written by Lori Carr from Lori Carr & Associates. Customer engagement and retention marketing is an uncommon but very promising approach for creating customer value …
< 1 – min read This week I’m out in New York at the CRM Evolution Conference and Exhibition. There have been a lot of great speakers but I’m sensing …
2 – min read We found some pretty good tweets from Forrester’s CX Forum that resonated with us. There were many ongoing conversations about unifying the customer experience across …
2 – min read Bruce Temkin, former VP and Principal Analyst at Forrester Research, recently did a keynote at the European Customer Experience World (ECEW) and shared what he …
3 – min read Welcome to the era of “do more with less.” That phrase has become the earworm of 2023, stuck in our
2 – min read Does this sound familiar to you? Your team sets out to map a new customer success workflow or process, but
2 – min read Have you seen what Totango is working on? Ravit Danino, our SVP of Product presented our Roadmap to Customer Success