The experiences a customer has with your brand and your products will determine whether they are loyal or take their business elsewhere. Learn how to create delightful customer experiences that turn customers into loyal advocates.

elevate customer experience
Customer Experience

The New Normal: Today’s Brand Must Elevate Customer Experience to Compete

4 – min read The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. As more consumers turned to e-commerce, more companies had to step up …

7 Digital CX Best PRactices
Customer Experience

7 Digital Customer Experience Best Practices for Higher Satisfaction

4 – min read The quality of your customers’ experience impacts satisfaction and retention. Here are 7 digital customer experience best practices. We’ll cover strategies for enhancing experience throughout …

measuring customer experience
Customer Experience

Measuring Customer Experience: How to Collect the Right Data and Act on It

4 – min read It is essential for a company to understand the behavior, opinions, and needs of their customers to provide the best service possible. A business’s relationship …

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Cisco CX Specialization Certification Takeaways
Customer Experience

Top 5 Takeaways from the Cisco Customer Experience Specialization Certification

4 – min read   Cisco sees customer experience as a key differentiator for the future of business because of its ability to impact customer retention and growth. It’s …

How to create value for customers
Customer Experience

Creating Value for Customers: How to Help Customers Thrive

5 – min read Making your customers successful is ultimately about delivering value—you can create value for your customers by placing them in a position to grow their enterprise …

customer-success-soft-skills-active-listenting
Customer Experience

5 Ways to More Actively Listen to Customers

3 – min read In this digital age, virtual teams and remote engagement are the new norm. Signals are that businesses are considering putting much more emphasis on remote …

Customer Success vs Customer Experience
Customer Experience

What’s the Difference Between Customer Success and Customer Experience?

5 – min read You can’t stop thinking about the future—that’s where the real value lies. The rise of the customer-centered economy has created an urgency among enterprises to …

These customer experience tips are meant to help turn customer expectations into customer happiness.
Customer Experience

Top 5 Customer Experience Tips to Keep Customers Happy

4 – min read Happiness is a measurable outcome. It is revealed in actions, repeated behaviors, and attitudes. In the case of your customers, it’s most evident in their …

Customer experience feedback provides valuable information.
Customer Experience

How to Make the Most of Customer Experience Feedback

4 – min read Acting on customer experience feedback gives you a competitive advantage. No other enterprise has access to the information you can gather from your customers. No …

Customer experience vs. customer success: what's the difference?
Customer Experience

Customer Experience vs Customer Success: What’s the Difference?

4 – min read Imagine you are planning to fly home for the holidays. How do you feel about the impending journey? What is your mood as you visualize …

Tips to improve your customers experience.
Customer Experience

3 Tips for Improving the Enterprise Customer Experience

4 – min read What’s your company’s most precious asset? It’s not your inventory, your stock options, or your intellectual property. It’s your customers. Your business can’t exist without …

Customer Experience

Be more reliable! (Deliver consistent customer experiences)

2 – min read A new year, a new start! Wish your company could make improvements to your customer success program in 2016? We have 7 New Year’s Resolutions …

Customer Experience

The Loyalty Link: Marketing to Engage and Retain

4 – min read Written by Lori Carr from Lori Carr & Associates. Customer engagement and retention marketing is an uncommon but very promising approach for creating customer value …

Customer Experience

Top 5 Quotes from CRM Evolution Day 2

< 1 – min read This week I’m out in New York at the CRM Evolution Conference and Exhibition. There have been a lot of great speakers but I’m sensing …

Customer Experience

Top 10 Tweets from the Forrester Customer Experience Forum

2 – min read We found some pretty good tweets from Forrester’s CX Forum that resonated with us. There were many ongoing conversations about unifying the customer experience across …

Customer Experience

4 Things You Must Know About Customer Experience Management

2 – min read Bruce Temkin, former VP and Principal Analyst at Forrester Research, recently did a keynote at the European Customer Experience World (ECEW) and shared what he …

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