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Product updates

In March, the Totango team delivered multiple features that empower you to drive customer success methodologies organization-wide, reduce administrative work, and customize Spark around your business goals. Check them out: Percentage KPIs for Scorecards Now, you can configure Scorecard KPIs to aggregate

In February we had three releases focused on two main themes: scale management and enterprise-grade customization. The new features and enhancements are designed to help you scale your operations and create a better experience for your users. Scale Management Stay Organized

We Are Upgrading All Users to Spark In the early half of 2018 we launched Spark, which enables Customer Success teams to focus on results rather than task and activities. At that time, we made a commitment to provide our customers

We’ve had a very busy week full of exciting news at the Totango HQ and in Barcelona attending SAP CX Live!  First off, we are pleased to announce Totango Spark, our flagship software platform is now available. Spark guides enterprises through the successful

We understand your need to get results faster. That’s why we’ve launched Spark - the only goal-oriented customer success platform that accelerates the results of your CS initiatives. If you’re a Customer Success Manager, you need to target and execute

Today, Totango released its Spark Platform to provide customers with proven results quickly. Spark, the next generation customer success platform, guides enterprises through the successful completion of each stage of the customer journey with relevant information, analytics and best practices

Here’s the situation. Your Totango administrator has activated your free trial of Zoe in Slack (or they can right now on this page). You’ve thought of some excellent ways to leverage Zoe to put your customer first and make an

Zoe empowers every role and department within an organization to align around the customer, enabling a customer-centric company culture. With the power of Zoe at your fingertips, you can leverage Zoe’s conversational interface to access customer data and get others

Earlier this year, we went a little crazy (in a good way). We decided that not only were we going to host the leading customer success industry event of the year, the 5th Annual Customer Success Summit; we also decided

Sign up to customer success with Impact Steps, the latest feature of Zoe that allows diverse groups of employees to organically work together toward the customer cause, enabling a customer-centric company culture. Impact Steps allow anyone within your company to request

Zoe is the new product from Totango that allows everyone in the company to participate in customer success. Zoe's conversational interface lets employees ask questions about customer data and segments of customer data directly in Slack, as well as create Impact Steps

You know Zoe, right? Just in case you haven’t heard, Zoe makes customer success everyone's business. With a customer-centric approach to business, the customer needs to be the focus, and Zoe makes that easy to achieve. If you still feel

Data Architecture Centered on the Customer In other tools, the customer object is an “opportunity” or a “lead”. But never a “customer”. Totango DNA-CX™ is the only customer-centric data model that actually revolves around the customer. By mapping all the dimensions

Curious to see Zoe in action but not enough time for a full demo? We’ve got you covered, in less than a minute (47 seconds to be exact). See how Zoe makes it not just possible but easy to access

We’re thrilled to introduce Zoe, an intelligent, conversational chatbot available now in Slack, the collaborative work environment, and via email. Slack is making team collaboration effective and fun, which is the reason that we at Totango chose Slack as the

Back in the ‘90s, we were told that CRM software was the solution to customer centricity. Even just few years ago, Salesforce, undoubtedly the leader of CRM, changed their tagline to Customer Company (which they “borrowed” from IBM by the

We are excited to introduce Zoe™, the newest product developed by Totango. Zoe opens up customer success to the entire organization by making customer data available to anyone and enabling employee experts to self-organize for initiatives to positively impact the customer. Until

Ready to be hyper productive this year with Totango? We have 3 new features to increase your speed of use and overall efficiency. Check out these live features in Totango today! New & Faster Reports User Interface With a faster, prettier, and

Customer Success Campaigns is a simple, intuitive, and scalable way to automatically engage with every single user in your customer base with the right message at the right time based on their behavior and actions. This is something that

Two big announcements in one week. I'm also really excited to announce the availability of the Totango Zendesk Application, available from the Zendesk App Marketplace.  The Application adds a widget to the sidebar of the Zendesk service desk dashboard (see

Our customers are always looking for more ways to understand customer-engagement trends and undercurrents. I’m excited to add our newest expansion to the Totango product-line. The new engagement reports are a simple, beautiful but very powerful way to visualize user

One of the most powerful aspects of Totango is the seamless integration with the Salesforce.com platform. Today we're excited to announce new capabilities that give you more power and flexibility. Totango Customer Success Dashboard - on Salesforce.com If your Customer Success team

We're pleased to release a new Totango integration package for iOS developers. Now you can easily instrument your iPhone and iPad applications with Totango, making it easier than ever to see how users are engaging and interacting with your mobile

Today, we're excited to announce a major new functionality in Totango. The Totango Customer Health Dashboard - A unique way to know, track and proactively manage customer health. It's the ultimate tool for Customer Success staff and anyone else in the organization

Today, the Totango team is excited to announce a brand new “SaaS Executive Dashboard”. The Totango SaaS Executive Dashboard is an extension of the Totango online platform which allows SaaS teams to gain full visibility into the level of customer engagement

It's 2 days until the end of the quarter and salespeople around the globe are scrambling, trying to close sales and meet quotas. It is, literally, "Money Time". Such is life in sales everywhere, but if you're a sales manager at

One of the first things that grabs people's attention when they begin using SaaSPulse is our real-time User Activity Stream. As one of our beta customer recently put it: "I'm already getting addicted to watching the real-time activity stream. Very Nice!" There is

Sales and marketing departments in SaaS companies share a dream: A trial flood. A well-lubricated acquisition funnel that generates an endless, fast-paced stream of new trial users on their way to becoming happy customers. But what happens once the trial flood

We didn't let the festivities of the new year slow us down too much and just released a new version of the SaaSPulse application. We are particularly excited about this update because it includes a new application module, created to address