Our commitment to innovation and continuous improvement on behalf of our customers is most evident in our frequent delivery of new product functionality. Look want we have been up to lately.

Product updates

Your Totango Product Update -Thankful in Fiji

2 – min read Hi, While the trees continue to bolster bright red and orange it is a great time of year to be grateful for what we have. …

Product updates

Totango Product Update -Fiji we have arrived

2 – min read Hi, We have finally virtually arrived in Fiji and I am excited to spend from now until the end of 2020 there. I am so …

Product updates

Get The Complete Picture With Enhanced Customer 360 SuccessBLOC

< 1 – min read Today we’re announcing multiple updates to the Customer 360 SuccessBLOC, making it more powerful than ever before. With the Customer 360 SuccessBLOC, we’ve built you …

Product updates

Announcing The Early Warning System SuccessBLOC

2 – min read Today we are releasing the Early Warning System SuccessBLOC, which gives you instant visibility into customer signals and critical events, alerting you to proactively engage …

Product updates

Get more out of SuccessBLOCS and APIs

2 – min read Hi, We are two months in and finally, we are starting to see the light at the end of the tunnel. While we have been …

Product updates

Totango offers more ways to stay aligned with your team and customers

< 1 – min read HI, In many parts of the world, the sun is shining and everything is starting to blossom. Totango is growing and innovating, too! Today, I …

Product updates

Kicking off Totango’s Spring Product Release – Belize

2 – min read Hi, Two more weeks have gone by, and we are all still at home focusing on keeping our daily routines. Most importantly staying safe. Today …

Product updates

Staying Close to the Voice of the Customer

2 – min read Hi, In the last two weeks we have all acclimated to a new reality where we have to work from home, meet online with our …

customer success marketing
Product updates

Seamless Customer Collaboration | Product Update, March 2, 2020

< 1 – min read Hi, When we started our winter release journey to Jasper, I mentioned we would have lots of surprises in store. Today we have more exciting news …

Product updates

SuccessBLOCs – Now With More Usage Metrics

< 1 – min read Hi, Today we have some exciting product updates, as well as an upcoming webinar you can join for more best practices. SuccessBLOC Scorecards, Now With …

Product updates

Announcing Totango’s Winter ’20 Release: Jasper

2 – min read Winter weather certainly makes you appreciate sunny days. I changed my travel plans today to take advantage of the beautiful weather to ski in Jasper, Canada.

Totango Fall 2019 Release - Sedona
Product updates

Product Update January 20, 2020 Campaign

< 1 – min read Winter is here, and we all definitely feel it! It’s 36 degrees outside where I’m based in California, and I know it’s much colder for many of you.

Product updates

Totango Announces Dynamic Assignment

2 – min read At Totango we strive to deliver cutting-edge approaches to the challenges facing the Customer Success industry. Today we are thrilled to announce our latest innovation, Totango Dynamic Assignment.

Totango Fall 2019 Release - Sedona
Product updates

Opening 2020 with Totango

< 1 – min read Product update Jan 7, 2020  Happy New Year! I hope you all had a great time celebrating the new year with friends and family.  At …

Product updates

Merry Christmas and Happy New Year

2 – min read Product update 22, 2019 Campaign  The holiday season is the best time of the year! It is full of celebration and also gives us an …

Totango Fall 2019 Release - Sedona
Product updates

Product updates November 26, 2019 – Sedona is here

< 1 – min read Hi,  Today, our Ibiza experience is available for all Totango users. This week is also very exciting as many of us start the holiday season …

How are User Engagement and Retention Related? It’s simple: engaged users are more likely to stick with your brand.
Product updates

Introducing Destination Pages for Dynamic Customer Success | November 11th, 2019

2 – min read Hi,  We have been hard at work and are excited to share our latest engagement feature with you! Introducing Destination Pages for Dynamic Customer Success …

Product updates

Totango IBIZA Product Updates | October 28th, 2019

< 1 – min read Totango Product Updates | October 28, 2019 Today we are excited to bring you the final sprint from IBIZA, and are happy to share that …

Product updates

Totango IBIZA Product Updates | October 7th, 2019

< 1 – min read We are excited to release more content on our journey to IBIZA. We’re almost there, hold tight! 🙂  Create Accounts via Rapid Insights Forms We …

Product updates

Totango IBIZA Product Updates | September 23rd, 2019

< 1 – min read Totango Product Updates | September 23, 2019 First, I would like to start by thanking all of you who joined us for a  great Customer …

Product updates

Totango IBIZA Product Updates | September 9th, 2019

< 1 – min read Totango Product Updates | September 9, 2019 Introducing Agenda, an enhanced experience for your team to manage their work and control their time. Portfolio managers …

Product updates

More on IBIZA, Totango Product Updates | August 26, 2019

2 – min read Continuing on the journey of providing more value to Portfolio managers, this sprint we are releasing set of features to help drive productivity. Information Request …

Product updates

More on IBIZA, Totango Product Updates | August 12, 2019

< 1 – min read We’ve released our newest iteration of IBIZA, with some very exciting updates! Read on to see how we’re focusing on productivity. Early Access Feature Controls …

Product updates

Totango Product Updates | July 29,2019

2 – min read We are happy to share that we have established a more concrete seasonal release cycle (winter, spring, summer, fall), continuing to deliver updates and feature …

Customer Love

March Product Updates | Release Roundup

2 – min read In March, the Totango team delivered multiple features that empower you to drive customer success methodologies organization-wide, reduce administrative work, and customize Spark around your …

Power of Spark
Customer Health

Totango’s Adding a “Spark” to Customer Health Metrics and Executive Dashboards

2 – min read We understand your need to get results faster. That’s why we’ve launched Spark – the only goal-oriented customer success platform that accelerates the results of …

Spark Customer Success Platform
Product updates

Totango Releases Spark Customer Success Platform

2 – min read Today, Totango released its Spark Platform to provide customers with proven results quickly. Spark, the next generation customer success platform, guides enterprises through the successful …

Zoe 1.0 release and beyond
Product updates

Zoe (and Totango) Are Ready to Listen

2 – min read You know Zoe, right? Just in case you haven’t heard, Zoe makes customer success everyone’s business. With a customer-centric approach to business, the customer needs …

Totango DNA-CX
Customer Centric Enterprise

Totango DNA-CX™: The Customer-Centric Data Technology Powering Zoe™

2 – min read Data Architecture Centered on the Customer In other tools, the customer object is an “opportunity” or a “lead”. But never a “customer”. Totango DNA-CX™ is …

Meet Zoe Video
Product updates

Meet Zoe [Video]

< 1 – min read Curious to see Zoe in action but not enough time for a full demo? We’ve got you covered, in less than a minute (47 seconds …

Zoe in Slack
Customer Centric Enterprise

Why We Chose Slack as Zoe’s First Integration

2 – min read We’re thrilled to introduce Zoe, an intelligent, conversational chatbot available now in Slack, the collaborative work environment, and via email. Slack is making team collaboration …

Meet Zoe
Product updates

AI for Customer Success: Introducing Zoe

4 – min read Back in the ‘90s, we were told that CRM software was the solution to customer centricity. Even just few years ago, Salesforce, undoubtedly the leader …

Hyper Productivity with Totango
Product updates

Become hyper productive with Totango’s January release!

< 1 – min read Ready to be hyper productive this year with Totango? We have 3 new features to increase your speed of use and overall efficiency. Check out …

Best Practices

New Release: Automate customer communications with Customer Success Campaigns

2 – min read Customer Success Campaigns is a simple, intuitive, and scalable way to automatically engage with every single user in your customer base with the right message at the right time based on their behavior and actions. This is something that traditional marketing systems are unable to do. Campaigns takes Totango’s powerful analytics capabilities and enables you to create precise user and account segments to target with messages and content that will drive desired business outcomes.

Customer Analytics

New App: Totango Zendesk Application

< 1 – min read Two big announcements in one week. I’m also really excited to announce the availability of the Totango Zendesk Application, available from the Zendesk App Marketplace. …

Product updates

Introducing the Totango iOS API

< 1 – min read We’re pleased to release a new Totango integration package for iOS developers. Now you can easily instrument your iPhone and iPad applications with Totango, making …

Customer Engagement

Customer Health Dashboard

< 1 – min read Today, we’re excited to announce a major new functionality in Totango. The Totango Customer Health Dashboard – A unique way to know, track and proactively …

Business Insights

The SaaS Executive Dashboard

2 – min read Today, the Totango team is excited to announce a brand new “SaaS Executive Dashboard”. The Totango SaaS Executive Dashboard is an extension of the Totango …

Product updates

Product Update: How Much Time Are Users Investing in Your Web-App?

< 1 – min read Understanding the amount of time users spend in your application, and the actions they take, is the best way to know the level of value …

Product updates

Stop Shooting in the Dark. Sell SaaS Faster.

2 – min read It’s 2 days until the end of the quarter and salespeople around the globe are scrambling, trying to close sales and meet quotas. It is, …

Latest Totango News