Our commitment to innovation and continuous improvement on behalf of our customers is most evident in our frequent delivery of new product functionality. Look want we have been up to lately.

Totango In-App
Product updates

Introducing Totango In-App: cross-functional communications for customer success

2 – min read We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App! Advanced by the acquisition and integration …

Customer Success + AI
Product updates

Totango AI innovations set to boost customer success productivity

3 – min read Welcome to the era of “do more with less.” That phrase has become the earworm of 2023, stuck in our head no matter how many …

Introducing Customer Experience Canvas
Product updates

Introducing Customer Experience Canvas

2 – min read Does this sound familiar to you? Your team sets out to map a new customer success workflow or process, but each person has a different …

Totango's 2022 product roadmap
Product updates

See Why Totango is the Leader in Customer Success Innovation | 2022 Product Roadmap

2 – min read Have you seen what Totango is working on? Ravit Danino, our SVP of Product presented our Roadmap to Customer Success and what’s coming for 2022 …

Totango 2021 Product Update Reel, See what Totango released in 2022
Product updates

It’s a Wrap! 2021 Product Highlights in Review

< 1 – min read In our State of the Customer Success Industry and Salary Report for 2021 customers told us that their top challenges for 2021 included: Ability to …

data warehouse integrations
Product updates

Supercharging Your Tech Stack with Totango: Amplify Your Data Warehouse

3 – min read In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. …

totango collaboration integrations
Product updates

Supercharging Your Tech Stack with Totango: Collaborate with Ease

3 – min read In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system …

Product updates

Totango Product Update – Welcome to Kyoto!

2 – min read We are excited to start our journey in Kyoto! In Kyoto, we’re investing in:  Digital Engagement – Living in a digital world means timely digital tools …

supercharge your tech stack with workflow integrations
Product updates

Supercharging Your Tech Stack with Totango: Streamline Your Workflows

3 – min read In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. …

supercharge your text stack with totango
Product updates

Supercharging Your Tech Stack with Totango: Elevate Your Data File Storage

3 – min read In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. …

Product updates

Wrapping up 2020 and Fiji Release!

< 1 – min read Hi, This week is very special. We are starting the last week of 2020….   No one can argue that 2020 was special…..It was unlike anything we …

Product updates

Totango Product Update -Staying warm in Fiji

2 – min read Hi there, I hope all of you had a great weekend, and for those who celebrated Thanksgiving, I hope you got some additional rest and …

Product updates

Your Totango Product Update -Thankful in Fiji

2 – min read Hi, While the trees continue to bolster bright red and orange it is a great time of year to be grateful for what we have. …

Product updates

Totango Product Update -Fiji we have arrived

2 – min read Hi, We have finally virtually arrived in Fiji and I am excited to spend from now until the end of 2020 there. I am so …

Product updates

Get The Complete Picture With Enhanced Customer 360 SuccessBLOC

< 1 – min read Today we’re announcing multiple updates to the Customer 360 SuccessBLOC, making it more powerful than ever before. With the Customer 360 SuccessBLOC, we’ve built you …

Product updates

Announcing The Early Warning System SuccessBLOC

2 – min read Today we are releasing the Early Warning System SuccessBLOC, which gives you instant visibility into customer signals and critical events, alerting you to proactively engage …

Product updates

Get more out of SuccessBLOCS and APIs

2 – min read Hi, We are two months in and finally, we are starting to see the light at the end of the tunnel. While we have been …

Product updates

Totango offers more ways to stay aligned with your team and customers

< 1 – min read HI, In many parts of the world, the sun is shining and everything is starting to blossom. Totango is growing and innovating, too! Today, I …

Product updates

Kicking off Totango’s Spring Product Release – Belize

2 – min read Hi, Two more weeks have gone by, and we are all still at home focusing on keeping our daily routines. Most importantly staying safe. Today …

Product updates

Staying Close to the Voice of the Customer

2 – min read Hi, In the last two weeks we have all acclimated to a new reality where we have to work from home, meet online with our …

customer success marketing
Product updates

Seamless Customer Collaboration | Product Update, March 2, 2020

< 1 – min read Hi, When we started our winter release journey to Jasper, I mentioned we would have lots of surprises in store. Today we have more exciting news …

Product updates

SuccessBLOCs – Now With More Usage Metrics

< 1 – min read Hi, Today we have some exciting product updates, as well as an upcoming webinar you can join for more best practices. SuccessBLOC Scorecards, Now With …

Product updates

Announcing Totango’s Winter ’20 Release: Jasper

2 – min read Winter weather certainly makes you appreciate sunny days. I changed my travel plans today to take advantage of the beautiful weather to ski in Jasper, Canada.

Totango Fall 2019 Release - Sedona
Product updates

Product Update January 20, 2020 Campaign

< 1 – min read Winter is here, and we all definitely feel it! It’s 36 degrees outside where I’m based in California, and I know it’s much colder for many of you.

Product updates

Totango Announces Dynamic Assignment

2 – min read At Totango we strive to deliver cutting-edge approaches to the challenges facing the Customer Success industry. Today we are thrilled to announce our latest innovation, Totango Dynamic Assignment.

Totango Fall 2019 Release - Sedona
Product updates

Opening 2020 with Totango

< 1 – min read Product update Jan 7, 2020  Happy New Year! I hope you all had a great time celebrating the new year with friends and family.  At …

Product updates

Merry Christmas and Happy New Year

2 – min read Product update 22, 2019 Campaign  The holiday season is the best time of the year! It is full of celebration and also gives us an …

Totango Fall 2019 Release - Sedona
Product updates

Product updates November 26, 2019 – Sedona is here

< 1 – min read Hi,  Today, our Ibiza experience is available for all Totango users. This week is also very exciting as many of us start the holiday season …

How are User Engagement and Retention Related? It’s simple: engaged users are more likely to stick with your brand.
Product updates

Introducing Destination Pages for Dynamic Customer Success | November 11th, 2019

2 – min read Hi,  We have been hard at work and are excited to share our latest engagement feature with you! Introducing Destination Pages for Dynamic Customer Success …

Product updates

Totango IBIZA Product Updates | October 28th, 2019

< 1 – min read Totango Product Updates | October 28, 2019 Today we are excited to bring you the final sprint from IBIZA, and are happy to share that …

Product updates

Totango IBIZA Product Updates | October 7th, 2019

< 1 – min read We are excited to release more content on our journey to IBIZA. We’re almost there, hold tight! 🙂  Create Accounts via Rapid Insights Forms We …

Product updates

Totango IBIZA Product Updates | September 23rd, 2019

< 1 – min read Totango Product Updates | September 23, 2019 First, I would like to start by thanking all of you who joined us for a  great Customer …

Product updates

Totango IBIZA Product Updates | September 9th, 2019

< 1 – min read Totango Product Updates | September 9, 2019 Introducing Agenda, an enhanced experience for your team to manage their work and control their time. Portfolio managers …

Product updates

More on IBIZA, Totango Product Updates | August 26, 2019

2 – min read Continuing on the journey of providing more value to Portfolio managers, this sprint we are releasing set of features to help drive productivity. Information Request …

Product updates

More on IBIZA, Totango Product Updates | August 12, 2019

< 1 – min read We’ve released our newest iteration of IBIZA, with some very exciting updates! Read on to see how we’re focusing on productivity. Early Access Feature Controls …

Product updates

Totango Product Updates | July 29,2019

2 – min read We are happy to share that we have established a more concrete seasonal release cycle (winter, spring, summer, fall), continuing to deliver updates and feature …

Product updates

March Product Updates | Release Roundup

2 – min read In March, the Totango team delivered multiple features that empower you to drive customer success methodologies organization-wide, reduce administrative work, and customize Spark around your …

Power of Spark
Product updates

Totango’s Adding a “Spark” to Customer Health Metrics and Executive Dashboards

2 – min read We understand your need to get results faster. That’s why we’ve launched Spark – the only goal-oriented customer success platform that accelerates the results of …

Spark Customer Success Platform
Product updates

Totango Releases Spark Customer Success Platform

2 – min read Today, Totango released its Spark Platform to provide customers with proven results quickly. Spark, the next generation customer success platform, guides enterprises through the successful …

Zoe 1.0 release and beyond
Product updates

Zoe (and Totango) Are Ready to Listen

2 – min read You know Zoe, right? Just in case you haven’t heard, Zoe makes customer success everyone’s business. With a customer-centric approach to business, the customer needs …

Latest Totango News