Product updates

Get more out of SuccessBLOCS and APIs

2 – min read Hi, We are two months in and finally, we are starting to see the light at the end of the tunnel. While we have been …

Product updates

Totango offers more ways to stay aligned with your team and customers

< 1 – min read HI, In many parts of the world, the sun is shining and everything is starting to blossom. Totango is growing and innovating, too! Today, I …

Product updates

Kicking off Totango’s Spring Product Release – Belize

2 – min read Hi, Two more weeks have gone by, and we are all still at home focusing on keeping our daily routines. Most importantly staying safe. Today …

Totango Fall 2019 Release - Sedona
Product updates

Product Update January 20, 2020 Campaign

< 1 – min read Winter is here, and we all definitely feel it! It’s 36 degrees outside where I’m based in California, and I know it’s much colder for many of you.

Product updates

Totango Announces Dynamic Assignment

2 – min read At Totango we strive to deliver cutting-edge approaches to the challenges facing the Customer Success industry. Today we are thrilled to announce our latest innovation, Totango Dynamic Assignment.

Totango Fall 2019 Release - Sedona
Product updates

Opening 2020 with Totango

< 1 – min read Product update Jan 7, 2020  Happy New Year! I hope you all had a great time celebrating the new year with friends and family.  At …

Product updates

Merry Christmas and Happy New Year

2 – min read Product update 22, 2019 Campaign  The holiday season is the best time of the year! It is full of celebration and also gives us an …

Totango Fall 2019 Release - Sedona
Product updates

Product updates November 26, 2019 – Sedona is here

< 1 – min read Hi,  Today, our Ibiza experience is available for all Totango users. This week is also very exciting as many of us start the holiday season …

How are User Engagement and Retention Related? It’s simple: engaged users are more likely to stick with your brand.
Product updates

Introducing Destination Pages for Dynamic Customer Success | November 11th, 2019

2 – min read Hi,  We have been hard at work and are excited to share our latest engagement feature with you! Introducing Destination Pages for Dynamic Customer Success …

Product updates

Totango IBIZA Product Updates | October 28th, 2019

< 1 – min read Totango Product Updates | October 28, 2019 Today we are excited to bring you the final sprint from IBIZA, and are happy to share that …

Product updates

Totango IBIZA Product Updates | October 7th, 2019

< 1 – min read We are excited to release more content on our journey to IBIZA. We’re almost there, hold tight! 🙂  Create Accounts via Rapid Insights Forms We …

Product updates

Totango IBIZA Product Updates | September 23rd, 2019

< 1 – min read Totango Product Updates | September 23, 2019 First, I would like to start by thanking all of you who joined us for a  great Customer …

Product updates

Totango IBIZA Product Updates | September 9th, 2019

< 1 – min read Totango Product Updates | September 9, 2019 Introducing Agenda, an enhanced experience for your team to manage their work and control their time. Portfolio managers …

Product updates

More on IBIZA, Totango Product Updates | August 26, 2019

2 – min read Continuing on the journey of providing more value to Portfolio managers, this sprint we are releasing set of features to help drive productivity. Information Request …

Product updates

More on IBIZA, Totango Product Updates | August 12, 2019

< 1 – min read We’ve released our newest iteration of IBIZA, with some very exciting updates! Read on to see how we’re focusing on productivity. Early Access Feature Controls …

Product updates

Totango Product Updates | July 29,2019

2 – min read We are happy to share that we have established a more concrete seasonal release cycle (winter, spring, summer, fall), continuing to deliver updates and feature …

Product updates

Totango Product Updates | July 1st, 2019

< 1 – min read We know that our customers spend their day to day in Totango Spark. This enables them to always stay up to date with their customers’ …

The right customer success KPIs can reveal important insights.
Product updates

Totango Product Updates | June 16th, 2019

2 – min read Every day customers are bringing more data than ever into Totango. With this release, we set out to address this by focusing on three things: …

Customer Success

Product Updates | June 2nd, 2019

2 – min read All spring the Totango product team has been working hard on building features that make it easier than ever to get data into Spark, and …

Customer Success

Product Updates | May 20th, 2019

< 1 – min read We know that customer data is at the heart of everything you do, and without it, it’s not only difficult to drive customer success, but …

Product updates

Product Updates | May 6th 2019

2 – min read We believe that a fast & frictionless experience in Totango is necessary for empowering your team to drive results. For our first of two May …

Customer love

March Product Updates | Release Roundup

2 – min read In March, the Totango team delivered multiple features that empower you to drive customer success methodologies organization-wide, reduce administrative work, and customize Spark around your …

Customer love

February Release Roundup

2 – min read In February we had three releases focused on two main themes: scale management and enterprise-grade customization. The new features and enhancements are designed to help …

Company updates

We Are Upgrading All Users to Spark

3 – min read We Are Upgrading All Users to Spark In the early half of 2018 we launched Spark, which enables Customer Success teams to focus on results …

Power of Spark
Customer Health

Totango’s Adding a “Spark” to Customer Health Metrics and Executive Dashboards

2 – min read We understand your need to get results faster. That’s why we’ve launched Spark – the only goal-oriented customer success platform that accelerates the results of …

Spark Customer Success Platform
Product updates

Totango Releases Spark Customer Success Platform

2 – min read Today, Totango released its Spark Platform to provide customers with proven results quickly. Spark, the next generation customer success platform, guides enterprises through the successful …

Interacting with Zoe in Slack Tutorials
Product updates

The How-To’s of Interacting with Zoe in Slack

2 – min read Here’s the situation. Your Totango administrator has activated your free trial of Zoe in Slack (or they can right now on this page). You’ve thought …

A Get Going Guide to Zoe for Everyone in Your Company
Product updates

Zoe: A How-To Guide for Everyone in Your Company

2 – min read Zoe empowers every role and department within an organization to align around the customer, enabling a customer-centric company culture. With the power of Zoe at …

Meeting Zoe at Customer Success Summit
Customer Success Summit

The Industry is Talking…About Zoe

2 – min read Earlier this year, we went a little crazy (in a good way). We decided that not only were we going to host the leading customer …

Impact Step: Sign Up to Customer Success
Product updates

Impact Step, Latest Feature of Zoe, Enables Cross-functional Engagement in Customer Success

2 – min read Sign up to customer success with Impact Steps, the latest feature of Zoe that allows diverse groups of employees to organically work together toward the customer …

An Under-the-Hood Look at Implementing Zoe in Slack
Product updates

Lessons Learned by our Developers: Implementing Zoe in Slack

4 – min read Zoe is the new product from Totango that allows everyone in the company to participate in customer success. Zoe’s conversational interface lets employees ask questions about …

Zoe 1.0 release and beyond
Product updates

Zoe (and Totango) Are Ready to Listen

2 – min read You know Zoe, right? Just in case you haven’t heard, Zoe makes customer success everyone’s business. With a customer-centric approach to business, the customer needs …

Totango DNA-CX
Product updates

Totango DNA-CX™: The Customer-Centric Data Technology Powering Zoe™

2 – min read Data Architecture Centered on the Customer In other tools, the customer object is an “opportunity” or a “lead”. But never a “customer”. Totango DNA-CX™ is …

Meet Zoe Video
Product updates

Meet Zoe [Video]

< 1 – min read Curious to see Zoe in action but not enough time for a full demo? We’ve got you covered, in less than a minute (47 seconds …

Zoe in Slack
Product updates

Why We Chose Slack as Zoe’s First Integration

2 – min read We’re thrilled to introduce Zoe, an intelligent, conversational chatbot available now in Slack, the collaborative work environment, and via email. Slack is making team collaboration …

Meet Zoe
Product updates

AI for Customer Success: Introducing Zoe

4 – min read Back in the ‘90s, we were told that CRM software was the solution to customer centricity. Even just few years ago, Salesforce, undoubtedly the leader …

Zoe in Slack
Product updates

Taking Customer Data Beyond the Customer Success Function with Zoe

< 1 – min read We are excited to introduce Zoe™, the newest product developed by Totango. Zoe opens up customer success to the entire organization by making customer data available …

Hyper Productivity with Totango
Product updates

Become hyper productive with Totango’s January release!

< 1 – min read Ready to be hyper productive this year with Totango? We have 3 new features to increase your speed of use and overall efficiency. Check out …

Best Practices

New Release: Automate customer communications with Customer Success Campaigns

2 – min read Customer Success Campaigns is a simple, intuitive, and scalable way to automatically engage with every single user in your customer base with the right message at the right time based on their behavior and actions. This is something that traditional marketing systems are unable to do. Campaigns takes Totango’s powerful analytics capabilities and enables you to create precise user and account segments to target with messages and content that will drive desired business outcomes.

Company updates

New App: Totango Zendesk Application

< 1 – min read Two big announcements in one week. I’m also really excited to announce the availability of the Totango Zendesk Application, available from the Zendesk App Marketplace. …

Latest Totango News