Totango named 3x TrustRadius “Best of” award winner in customer success

Trust Radius Best of Awards

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. We were recognized for our strength in end-to-end relationships, overall value, and leading features and functionality. 

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. With robust integrations, pre-built customer success programs, and best practices integrated into the software, Totango empowers enterprise businesses and cross-functional teams to accelerate customer outcomes and provide quick time-to-value, as evidenced by the glowing feedback from TrustRadius reviewers. 

The best of customer success

At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers. This is why we are so proud to have received multiple leadership awards from TrustRadius in the customer success category, including:  

  • TrustRadius Best Relationship: Highlights companies that follow through on their sales and marketing promises, deliver on implementation expectations, and identify customers who would buy again.
  • TrustRadius Best Value for Price: Demonstrates specific customer feedback that Totango provides great value at a lower cost than its competitors.
  • TrustRadius Best Feature Set: Recognizes that Totango’s product features best satisfy users’ needs. 

Based on customer feedback, Totango is thrilled to accelerate customer success-led growth by recently introducing new partnerships and integrations. New partnerships with Jasper, Higher Logic, and ESG Success, new product features, and nine new integrations, including Pendo, Google and Outlook Calendar, and Gong, show our commitment to accelerating enterprise revenue growth. Learn more about specific partnerships and integrations in our recent announcement.

What our customers are saying

With a trScore of 8.1 out of 10 and more than 397 reviews on the site, Totango earned its spot as the best of the customer success software category thanks to testaments from our customers across industries and market segments.


The bomb in customer success software! We use Totango as a customer success solution to keep track of our customer’s journey from sign-up to advocacy. Before Totango, we struggled to keep track of meaningful aspects of the client relationship, and Totango has provided us with a solution. Now we can easily manage a high-touch customer experience for clients at every stage of the customer journey.”

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“Totango can help businesses to improve efficiency, drive customer satisfaction, and ultimately grow their business. One of the key benefits of Totango is its ability to improve efficiency. By providing us with a centralized platform to manage all aspects of customer success, Totango helps us streamline processes and automate repetitive tasks. We love data-driven insights. Totango provides us with a wealth of information on customers, including their behavior, engagement, and satisfaction levels. We use this information to improve customer success strategies, allowing us to better understand customers and deliver more personalized experiences. Totango empowers us to identify and address potential issues before they become problems, proactively engage with customers, and ultimately drive customer satisfaction and loyalty. It’s proven to be a game changer, and we have watched as retention and growth rates have increased.”

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“Totango for the win… Totango enables my Customer Success team to see all of our customer data in one spot. This provides a much more comprehensive view of customer health scores and allows us to make educated and more automated decisions regarding how to best help our customers. Totango’s automated success plays help facilitate a clean best practice for my team to follow so that we can ensure all customers are receiving a consistent approach and the right level of touch. The customer data hub makes it very easy to integrate with external data sources and the onboarding team was very helpful during the implementation stage.”

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Why invest in customer success software

Totango is customer success software your business can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity, retention, and expansion. The biggest customer success teams in the world—including SAP, Github, Schneider Electric, and Aircall—use Totango to integrate customer data for a 360-degree view of customer health, collaboratively manage their customer portfolio, and engage proactively and intelligently with their customers.

Want to get started with the best customer success software? Request a demo of our pre-built customer success programs embedded with industry best practices that make it fast and easy to get started.

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