Why customer loyalty is important

How Customer Loyalty Can Drive B2B SaaS Business Growth

4 – min read Customer loyalty is a key to repeat business and referral generation for any business model. For B2B SaaS companies, customer loyalty drives subscription renewals and …

Get the #1 Customer Success Platform. Free Forever.

Popular Posts

Get the latest

3 things CMO should do during an economic downturn
Customer Marketing

3 Things CMOs Should Do During an Economic Downturn

3 – min read The primary mission of a Chief Marketing Officer (CMO) is to foster growth, attract new leads, and increase sales by effectively communicating the value the …

Guide to Customer Success in SaaS
Customer Success

Customer Success in SaaS: A Complete Guide & Best Practices

6 – min read Customer success in SaaS differs from CS in other industries. The software service industry presents unique challenges for customer success management while also creating unique …


3 Things CRO Should Know During Economic Downturn
Customer Journey

3 Things CROs Should Know During an Economic Downturn

3 – min read What do you do if your job responsibilities include managing every revenue-generating function in your organization and driving predictable growth – and then the world …

Resolve Escalations SuccesBLOC
Escalations

Resolve Escalations and Deepen Customer Relationships with Totango’s New SuccessBLOC

3 – min read You always want to provide a positive, nurturing experience for your customers through every step of their journey. But despite your best efforts, sometimes issues …

Invest in customer success
Customer Success

Why Now is the Time to Invest in Customer Success

2 – min read Right now, we are on the cusp of an economic downturn. Inflation and interest rates are soaring, the stock market is plummeting, and organizations are …

composable customer success
Customer Success

What is Composable Customer Success and Why is it Important for Your Business?

3 – min read If you have a child that loves to play with LEGOs, then you probably know that one of the greatest things about these little interconnecting …

Navigating your customer success career path
Customer Success

Tips for Navigating Your Customer Success Career Path

4 – min read As we saw in our 2021 State of the Customer Success Industry and Salary Report, the role of Customer Success Manager (CSM) is one of …


Recurring Revenue Model
Best Practices

How to Scale Your Recurring Revenue Model

3 – min read Recurring revenue models have taken over the world. OK, maybe not the world, but they have become an increasingly important factor these days for helping …

Customer Success Email Templates
Customer Success

Six Customer Success Email Templates to Save Your CS Team Time

4 – min read Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be …

Totango's Presentation Builder
Best Practices

Simplify Business Reviews with Totango’s Presentation Builder

2 – min read Many organizations rely on quarterly business reviews (QBRs) as their dedicated opportunity to check in with customers and ensure their needs are being met. However, …

Product-Led Growth
Product Led Growth

Product-led Growth: What It Is and Why You Need It

5 – min read Product-led growth (PLG) has emerged as one of the best strategies for selling SaaS software. It lets your product do the talking, departing from a …

Why you need more than CRM features for customer success
Customer Success

Why You Need More than CRM Features for Customer Success

4 – min read Customer relationship management software is great for sales, but it isn’t a substitute for a customer success platform. In this blog, we’ll talk about why …

5 Best CRMs
Customer Success

Five Best CRMs for B2B Sales in 2022

5 – min read Wondering what is the best CRM for B2B sales? Well we’re here to help with our guide to the best CRMs for both small businesses and …

Best Customer Success Onboarding Tools
Customer Engagement

Six Best Customer Engagement Platform Tools for Onboarding in 2022

5 – min read Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers …

Top Tips for Customer Engagement
Customer Engagement

Top Customer Engagement Tips for Retaining Executive Stakeholders

4 – min read A customer engagement strategy is critical for retaining and growing SaaS clients. It’s especially important to engage executives and stakeholders to ensure retention. In this blog, we’ll look …

Improving customer health score
Customer Health

Customer Health Score: A Guide to Improving Client Satisfaction

4 – min read Customer health score is one of the fastest and easiest ways to assess whether your SaaS customers are satisfied with your product and brand. Knowing …

CS is a Team Sport
Customer Experience

Mistakes to Avoid When Selecting a CS Platform: Not Thinking of Customer Success as a Team Sport

3 – min read Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about …

Create inspiring customer journeys
Customer Success

Mistakes to Avoid When Selecting a CS Platform: Not Being Able to Create Inspiring Journeys

3 – min read Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about …