The new customer-centered economy marks a fundamental change in the business/customer relationship. It’s no longer wise for businesses to focus

Congratulations! You’ve won a new customer and helped them learn how to use your product or service. What happens next?

An illuminated “check engine” light is scary because it doesn’t offer any solution. There could be any number of reasons

Customer retention is the lifeblood of any savvy enterprise. It's the only way to be successful in this customer-centered economy

Customer success metrics are used to discover what kind of customer experience you are really delivering. You can position yourself

In March, the Totango team delivered multiple features that empower you to drive customer success methodologies organization-wide, reduce administrative work,

From the moment a customer buys your product or subscribes to your service, they’ve chosen to take a journey with

Escalations are the horror movie soundtrack of the subscription-based business. Their arrival signifies one thing—impending churn. Scary as they can

Leaders in Customer Centered Economy to Convene at First Meeting During Upcoming Customer Success Summit - 2019 Global Executive Forum SAN

In the old days, growing your business was easy. Tell people about your business, get them in the store, sell