Your Guide to Managing the Customer Journey
Realizing lifetime value from your customers is about generating lifetime value for your customers. That’s the central tenant of the
A New Partnership with Oracle: Enabling Enterprises to Compete and Win in Today’s Customer Centered Economy
We’re unequivocally focused on building the best possible technology to deliver business results, quickly and easily across large global teams.
If your customers aren’t using your product, then they’re not really your customers. They may have subscribed, but if they’re
Happy customers are in everyone’s best interests, particularly in today’s customer-centered economy. Because customers are empowered to walk away at
When a customer buys your product or subscribes to your service, you need to impress them—fast. Customers form opinions based
Think of them as your customers—even when they’re heading out the door. That’s the ideal approach when a customer lapses.
Imagine you’re a customer. You’re enjoying a product or service and everything’s fine—until it’s not. Suddenly, your fresh food box
Your user adoption metrics create a silent, unending conversation between your enterprise and your customer. They are invaluable in helping
It’s a familiar story. You’ve won a great new customer and it seems like it’s time to celebrate. But then