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Your Guide to Managing the Customer Journey

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Hi, Today we have some exciting product updates, as well as an upcoming webinar you can join for more best practices. SuccessBLOC

Talk of customer success (CS) abounds in today’s customer-centered economy. It’s vital, as it is the CS team that works

Adoption is a stage in a journey, not a point in time. It is the process of continuing to derive

Totango has always been focused on helping companies succeed at Customer Success so they can deliver value and exceptional experiences

The rise of the recurring revenue business model has placed the customer in control of their business partnerships. Customer value

A customer-oriented approach to business is fast becoming a necessary ingredient for success in today’s customer-centric economy. The idea is

Winter weather certainly makes you appreciate sunny days. I changed my travel plans today to take advantage of the beautiful

Customer success and account management share common goals: Building customer loyalty and driving growth. Still, considering customer success vs account

As the economy grows increasingly customer-centric, customer retention becomes more vital to the success of enterprises. Repeat customers provide greater

You are not powerless in the face of churn. There are almost always indicators that a customer is going to churn,

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Get detailed trends for Customer Success Managers, Vice President of Customer Success, and Director of Customer Success