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Your Guide to Managing the Customer Journey

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Your Guide to Managing the Customer Journey

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TRENDING

When your goal is to grow your customer’s business, upselling becomes a means, not an end. That’s the advantage of

In the customer-centric economy, retaining current customers is a top priority. Not only are new customers expensive to win over,

We know that customer data is at the heart of everything you do, and without it, it’s not only difficult

Culture is defined by actions. It is a tangible presence customers can see and feel in the way you engage

Customer success initiatives are critical in ensuring your product gives customers the positive outcomes they're looking for. But how can

We believe that a fast & frictionless experience in Totango is necessary for empowering your team to drive results. For

Customer loyalty is priceless. If you retain customers, they’ll spend far more than the price of their initial purchase over

Onboarding isn’t just about introductions; it’s about acceleration. Customers expect to see value from your product as soon as possible,

Leaders of customer success convened at beautiful Carneros Resort in Napa Valley last week for Totango’s inaugural invite-only Global Executive

Renewal is about a consistent revenue basis. The rate at which your customers extend their relationship with you determines how

Download our 2018 Customer Success Salary Report

Get detailed trends for Customer Success Managers, Vice President of Customer Success, and Director of Customer Success