Wrapping up 2020 and Fiji Release!

< 1 – min read Hi, This week is very special. We are starting the last week of 2020….   No one can argue that 2020 was special…..It was unlike anything we …

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Cisco CX Specialization Certification Takeaways
Customer Experience

Top 5 Takeaways from the Cisco Customer Experience Specialization Certification

4 – min read   Cisco sees customer experience as a key differentiator for the future of business because of its ability to impact customer retention and growth. It’s …

New Trends in Customer Success 2020
Best Practices

New Trends in Customer Success You Need to Know About in 2021

4 – min read Keeping up with new trends in customer success can help you promote repeat business and prevent customer churn. Here are four of the latest trends …

Why Customer Success is Important
Best Practices

Why Customer Success Is So Important and How to Promote It

5 – min read Customer success is the key to building strong customer relationships. When your brand helps your customers succeed at their goals, they want to continue your …

Inspire Customer Loyalty with Totango
Customer Journey Mapping

7 Best Digital Customer Journey Steps to Inspire Loyalty

4 – min read Now, perhaps more than ever before, retaining customer loyalty is the key to maintaining a thriving business. In today’s web-based business world, clients are able …

Customer Success Target
Customer Success Management

Customer Success Team Accountability Gets You Closer to Your Goals

3 – min read Customer Success team accountability isn’t something you just worry about figuring out later once your CS team is up and running. As a manager, when …

Totango 2020 State of Customer Success and Salary Survey
Customer Success

Customer Success Salary Report for 2020: What Factors Impact the Bottom Line?

5 – min read Across the globe, 2020 has proven to be an incredibly transformative year, with the global pandemic changing how we work and interact with one another …

How to prevent customer churn
Customer Retention & Churn

How to Prevent Customer Churn

4 – min read Loyal customers are one of the most valuable assets a company can have. Not only does customer loyalty equal a higher lifetime value as compared …

Product updates

Totango Product Update -Staying warm in Fiji

2 – min read Hi there, I hope all of you had a great weekend, and for those who celebrated Thanksgiving, I hope you got some additional rest and …

What is customer 360
Customer Success

What is Customer 360 and How Does it Affect Customer Success?

4 – min read Today’s consumers have higher expectations for the companies they work with than ever before. The digital business landscape has made it so competitors can easily …

Product updates

Your Totango Product Update -Thankful in Fiji

2 – min read Hi, While the trees continue to bolster bright red and orange it is a great time of year to be grateful for what we have. …

digital onboarding icon
Best Practices

The Digital Onboarding Process Decreases Your Implementation Timeline

5 – min read It is critical that at each phase in the customer success lifecycle, you are engaging your customer with the goal of retaining them. Onboarding is …

Man holding lightbulb
Customer Success

How Customer Success Technology Tackles the Top CS Challenges

6 – min read Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. A decline in new business …

Create a customer success plan
Customer Success

Why a Customer Success Plan Is the Best Thing You Can Do for Your Customer Relationship

4 – min read A key component of creating customer success is working with your customer to identify and organize mutual goals into a standardized customer success plan. Outcome …

Data-driven customer engagement SAP
Customer Engagement

How Data-Driven Customer Engagement Drives SAP’s Customer First Vision

4 – min read When SAP, one of the world’s largest enterprise software companies, went in search of a way to improve customer retention and expansion, they chose a …

Customer onboarding best practices
Best Practices

7 Customer Onboarding Best Practices

6 – min read Onboarding is defined as the actions your company takes after a customer signs up to use your product. These actions are crucial to customer success, …

escalation management framework
Customer Retention & Churn

Escalation Management Framework Techniques to Put into Action Now

5 – min read When operating within a customer-centered economy, maintaining client satisfaction is an absolute necessity—a fact that’s been made all the more true thanks to today’s increasingly …

Product updates

Totango Product Update -Fiji we have arrived

2 – min read Hi, We have finally virtually arrived in Fiji and I am excited to spend from now until the end of 2020 there. I am so …

measuring customer experience
Customer Experience

Measuring Customer Experience: How to Collect the Right Data and Act on It

4 – min read It is essential for a company to understand the behavior, opinions, and needs of their customers to provide the best service possible. A business’s relationship …