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Satisfaction is practical. Delight is emotional. That is the big difference in the customer delight vs customer satisfaction divide. One

At Totango we strive to deliver cutting-edge approaches to the challenges facing the Customer Success industry.  Today we are thrilled

When customers succeed using your product, your enterprise succeeds. To accomplish that, you need a well-structured customer success team with

Every business needs to grow. However, in today’s customer-centered economy, simply seeking out new customers is not enough. Companies today

Product update Jan 7, 2020  Happy New Year! I hope you all had a great time celebrating the new year with

Onboarding is an opportunity to set your customer up for success. It is the first glimpse they get of your

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Product update 22, 2019 Campaign  The holiday season is the best time of the year! It is full of celebration and

Your customers are working with you because your company’s products and services are valuable The quicker you can deliver that