Totango Award Winner
Award

Totango Awarded Best SaaS Customer Success by APPEALIE

< 1 – min read September 26, 2019 Yesterday at the 2019 APPEALIE SaaS Conference in San Francisco, Totango was named the winner of the 2019 APPEALIE Award for Best …

Company updates

What I Learned from Customer Success Summit 2019

3 – min read 5 Fun Memories That Made This An Event I Won’t Forget Customer Success Summit – Team Edition wrapped up last Friday in New York City. …

Company updates

Why You Can’t Miss Customer Success Summit – Team Edition

2 – min read In the past six years, we’ve experienced tremendous success with our annual Customer Success Summit. Given the overwhelmingly positive response to our Executive Forum in …

Totango Award Winner
Award

Totango Wins Silver Stevie Awards for Leadership and Innovation in Customer Success Technology; Totango Named Finalist for SIIA CODiE Awards

2 – min read Totango was named the winner of two Silver Stevie American Business Awards including “Most Innovative Tech Company of the Year – Up to 2,500 Employees” …

Company updates

Customer Success Summit delivers inspiration, premier quality content and connections.

4 – min read Leaders of customer success convened at beautiful Carneros Resort in Napa Valley last week for Totango’s inaugural invite-only Global Executive Forum, the first event of …

Company updates

Totango Launches Customer Advisory Board to Drive Industry-Wide Innovation for Customer Success

2 – min read Leaders in Customer Centered Economy to Convene at First Meeting During Upcoming Customer Success Summit – 2019 Global Executive Forum SAN MATEO, Calif.  –  March …

Company updates

A New Partnership with Oracle: Enabling Enterprises to Compete and Win in Today’s Customer Centered Economy

< 1 – min read We’re unequivocally focused on building the best possible technology to deliver business results, quickly and easily across large global teams. In today’s Customer Centered Economy, …

Company updates

Announcing The New 2019 Customer Success Summit Conference

1 – min read We are excited to announce the new Customer Success Summit Conference for 2019, an evolution of our premier industry event for customer success thought leaders, …

Company updates

Totango Welcomes Seasoned Industry Leaders to Executive Team

2 – min read Last year, we experienced record business growth—we more than doubled our revenue and customer base, tripled our engineering and support staff, introduced Totango Spark, a …

Company updates

We Are Upgrading All Users to Spark

3 – min read We Are Upgrading All Users to Spark In the early half of 2018 we launched Spark, which enables Customer Success teams to focus on results …

Company Execution

Totango Welcomes personity.ai to the Team

< 1 – min read Totango’s mission is to enable organizations to proactively and intelligently operate around their customers. With industry-leading enterprises confidently running on Totango’s Customer Success Platform, we …

Announcing New SVP of Customer Success
Company updates

Totango is the Solution for the Enterprise: Welcoming Jim Coleman and New Enterprise Customers

< 1 – min read Totango is in the business of helping enterprise companies achieve customer success excellence, and we recently made two big moves to support this mission. Jim …

Company updates

New App: Totango Zendesk Application

< 1 – min read Two big announcements in one week. I’m also really excited to announce the availability of the Totango Zendesk Application, available from the Zendesk App Marketplace. …

Business Insights

Customer Journey Mapping For SaaS Companies: New Strategy To Drive Growth

2 – min read Totango announces research into customer marketing practices, a new version of its customer engagement platform and Customer Journey Mapping for SaaS workshops Dec 06, 2012 …

Company updates

Totango advances to next round in CRMIdol!

< 1 – min read Late last week we got the green light to advance to the next round in CRMidol from provisional to contestant status! Now we’re in the …

Company updates

Totango Featured in WSJ …

< 1 – min read Totango was quoted today in the Wall Street Journal in an article about Steve Jobs: “It’s not to that point of being annoying yet, but …

Company updates

How Engagement Score is Calculated

< 1 – min read The engagement score is an at-a-glance metric that Totango adds to each account. Its purpose is to give you a sense of how active and …

Best Practices

Learn about user engagement from one million businesses

2 – min read Today, I’m happy to announce that Totango has analyzed the customer engagement and optimized the sales and customer success interaction with more than one million …

Business Insights

Lean Startups are Not About Learning

3 – min read Lean startups are not about learning — or at least not just about it. Learning is not enough because translating what you’ve learned into value …

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