Congratulations to the 2019 Customer Success Hero Award Team Winners

In September we recognized the most innovative Customer Success teams for going above and beyond in the industry at Customer Success Summit – Team Edition in New York. Creating great experiences for customers would not be possible without all the amazing work and collaboration of teams. As part of this recognition, we would like to extend a huge congratulations to the 7th Annual Hero Award Team winners!

This year, it was a competitive group of nominations to choose from, but the winners listed below stood out with their Customer Success initiatives.



Most Innovative Team/Program


Totango Hero Award Team Winner 2019 - Autodesk


Created a consistent process and adoption plan which has resulted in product loyalty, higher adoption, and successful customer outcomes


Totango Customer Success Heroes: Bentley Systems


Selected for their programs ability to engage the entire enterprise, driving outcomes for their business and customers



Fastest Time to Impact



  • Recognized for the speed and execution of their program
  • Took only 8 weeks to go live, a process which included implementation, data needs, new process development, testing and training, and launch
  • New visibility and processes are already driving business results across many CS proactive areas



Greatest Impact on Business Results


Totango Hero Award Team Winner 2019 - Trustpilot


Achieved triple-digit improvement in a variety of areas contributing to growth across the global team



Most Customer-Centric Culture


Totango Customer Success Heroes: SAP


  • Recognized for multiple proof points of living their vision and creating the best customer experience in the industry
  • Has demonstrated command of Customer Success across many different functions of the company


Totango Customer Success Heroes: Zoom


Recognized for expanding their reach to deliver happiness to their community worldwide and demonstrating that customers are always at the center of their company


Congratulations again to all our 2019 Hero Award Team winners. Your efforts to go above and beyond for your customers is truly inspiring!

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