Get more out of SuccessBLOCS and APIs
May 20, 2020
2 – min read Hi, We are two months in and finally, we are starting to see the light at the end of the
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New Release: The top 3 ROI metrics Customer Success needs to track
2 – min read The holy grail of customer success is to easily prove the “value” or results that your customers get with your products. According to a survey of B2B buyers by IDC, “81% of buyers expect vendors to quantify the business value of proposed solutions” (IDC Survey of B2B Buyers, 2010). Yet, the most common way for SaaS businesses to show that value is by using a combination of metrics that only skim the surface (e.g., number of logins in the last month or time per user in the app) along with subjective satisfaction metrics.
Customer Success Reimagined
2 – min read When you’re in an industry that has completely taken off, sometimes you need to take a step back and say, “what were we trying to …
New App: Totango Zendesk Application
< 1 – min read Two big announcements in one week. I’m also really excited to announce the availability of the Totango Zendesk Application, available from the Zendesk App Marketplace. …
Introducing the Totango iOS API
< 1 – min read We’re pleased to release a new Totango integration package for iOS developers. Now you can easily instrument your iPhone and iPad applications with Totango, making …
Customer Health Dashboard
< 1 – min read Today, we’re excited to announce a major new functionality in Totango. The Totango Customer Health Dashboard – A unique way to know, track and proactively …
The SaaS Executive Dashboard
2 – min read Today, the Totango team is excited to announce a brand new “SaaS Executive Dashboard”. The Totango SaaS Executive Dashboard is an extension of the Totango …
Stop Shooting in the Dark. Sell SaaS Faster.
2 – min read It’s 2 days until the end of the quarter and salespeople around the globe are scrambling, trying to close sales and meet quotas. It is, …
Getting Personal with Your Customers
2 – min read One of the first things that grabs people’s attention when they begin using SaaSPulse is our real-time User Activity Stream. As one of our beta …
The Trial Flood Now Works For You
< 1 – min read Sales and marketing departments in SaaS companies share a dream: A trial flood. A well-lubricated acquisition funnel that generates an endless, fast-paced stream of new …
Start Each Day Focused on Customers
2 – min read We didn’t let the festivities of the new year slow us down too much and just released a new version of the SaaSPulse application. We …
Latest Totango News
Totango offers more ways to stay aligned with your team and customers
May 1, 2020
< 1 – min read HI, In many parts of the world, the sun is shining and everything is starting to blossom. Totango is growing
Kicking off Totango’s Spring Product Release – Belize
April 14, 2020
2 – min read Hi, Two more weeks have gone by, and we are all still at home focusing on keeping our daily routines.
