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Unmatched scalability and time to value
SuccessBLOCs
Pre-built customer success programs with embedded best practices
Open platform and integrations
Connected customer data streams for a 360-degree customer view
Portfolio management
Shared visibility into customer interaction for all stakeholders
Customer engagement
Automated and manual interactions to achieve customer outcomes
Reporting
Insights into customer health and team performance
Artificial intelligence
Harness the power of people + AI
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FEATURES
In-app experiences
Workflows
Multidimensional health score
Email campaigns
360 customer view
Customer segmentation
Outcome Success Plans & customer portal
Data privacy & security
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INTEGRATIONS
Salesforce
Zendesk
HubSpot
Slack
Pendo
MS Outlook
Google Calendar
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Solutions
BUSINESS OUTCOMES
Prevent churn
Increase revenue growth
Boost team efficiency
Enhance data visibility
Build customer loyalty
PROGRAMS
Manage onboarding projects
Manage contract renewals
Monitor customer health
Drive product adoption
Detect risk
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Customer success software your business can't outgrow.
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Blog
Product Updates
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Events
Topic
Customer Insights
Six Best NPS Software Solutions for 2022
April 5, 2022
How to Gather Customer Insights with CS Software
June 1, 2021
5 Crucial Customer Satisfaction KPI Scores to Track
February 19, 2021
Customer Data Platform Benefits: How to Make the Most of Them
October 15, 2020
The Top 5 Product Usage Metrics for Customer Success Teams
November 5, 2019
The Customer Data Platform Benefits You Should Know
September 17, 2019
The Most Important Customer Success KPIs You Should Be Tracking
May 14, 2019
Complete visibility into your Revenue Stream
March 1, 2016
5 Key Takeaways from this year’s SaaS Metrics Survey
February 1, 2016
3rd Annual SaaS Metrics Report: Underscoring the need for Customer Success
December 23, 2013
Guest blog: A KPI Dashboard for early stage SaaS startups
December 19, 2013
EXCLUSIVE REPORT: Customer Intelligence for Software Companies
February 26, 2013
2nd Annual SaaS Metrics Survey Results
September 19, 2012
2012 SaaS Conversions Benchmark Report is here!
September 17, 2012
Amy’s Customer Success Manifesto – Part3:Metrics
September 4, 2012
Suffering from siloed customer data? Time to get that business in order!
June 18, 2012
Using Customer Analytics to Increase Revenues of SaaS Business
October 28, 2011
Survey Results: Which Metrics are Key to SaaS Executives?
October 24, 2011
The SaaS Executive Dashboard
October 10, 2011
Measuring User Engagement in Web Applications
September 12, 2011
Making the Most of Your Metrics – Part 2
August 10, 2011
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