Introducing Customer Experience Canvas
March 25, 2022
2 – min read Does this sound familiar to you? Your team sets out to map a new customer success workflow or process, but
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Getting customers to renew their contracts requires more than just a focus during renewal time, it requires a commitment to your customer throughout their journey. Learn best practices to make customer renewals easier and more predictable.
Five Contract Renewal Tools to Increase Customer Retention
5 – min read The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Knowing how to use technology to optimize …
Three Keys to Increasing Customer Renewals
8 – min read This happens to you more often than you’d like to admit. Your sales team lands a new customer with great potential. You work hard at …
3 Customer Renewal Strategies that Work in Uncertain Times
5 – min read The COVID-19 pandemic may have radically altered the marketplace around us, but the fundamentals of customer renewal strategies remain the same. Customers have always based …
How to Improve Your Customer Expansion Strategy
4 – min read Every business needs to grow. However, in today’s customer-centered economy, simply seeking out new customers is not enough. Companies today are instead looking to implement …
Making the Most of the Customer Renewal Process
4 – min read Renewal is a promise of future reward. In fact, an MRI study of the thought processes of loyal customers found that specific parts of the …
Customer Success and Upsells: How to Make the Most of Opportunities
3 – min read When your goal is to grow your customer’s business, upselling becomes a means, not an end. That’s the advantage of working within a customer-centric environment. …
How to Calculate Your Customer Renewal Rate
4 – min read Renewal is about a consistent revenue basis. The rate at which your customers extend their relationship with you determines how fast and how far your …
Latest Totango News
See Why Totango is the Leader in Customer Success Innovation | 2022 Product Roadmap
February 25, 2022
2 – min read Have you seen what Totango is working on? Ravit Danino, our SVP of Product presented our Roadmap to Customer Success
It’s a Wrap! 2021 Product Highlights in Review
December 28, 2021
< 1 – min read In our State of the Customer Success Industry and Salary Report for 2021 customers told us that their top challenges
