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CAPABILITIES
Why Totango?
Unmatched scalability and time to value
SuccessBLOCs
Pre-built customer success programs with embedded best practices
Open platform and integrations
Connected customer data streams for a 360-degree customer view
Portfolio management
Shared visibility into customer interaction for all stakeholders
Customer engagement
Automated and manual interactions to achieve customer outcomes
Reporting
Insights into customer health and team performance
Artificial intelligence
Harness the power of people + AI
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FEATURES
In-app experiences
Workflows
Multidimensional health score
Email campaigns
360 customer view
Customer segmentation
Outcome Success Plans & customer portal
Data privacy & security
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INTEGRATIONS
Salesforce
Zendesk
HubSpot
Slack
Pendo
MS Outlook
Google Calendar
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Solutions
BUSINESS OUTCOMES
Prevent churn
Increase revenue growth
Boost team efficiency
Enhance data visibility
Build customer loyalty
PROGRAMS
Manage onboarding projects
Manage contract renewals
Monitor customer health
Drive product adoption
Detect risk
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Customer success software your business can't outgrow.
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Farm Don't Hunt by Guy Nirpaz
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Product Updates
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Topic
Research
Why homegrown tools won’t cut it for scaling customer success programs
September 29, 2022
What is Customer Enablement? A Quick Guide for B2B & SaaS
September 20, 2022
The Ultimate Client Onboarding Checklist for CS Teams
August 18, 2022
The Customer Success Playbook: How to Survive and Thrive During an Economic Downturn
July 5, 2022
Customer Success in SaaS: A Complete Guide & Best Practices
June 24, 2022
8 Customer Success Tools to Enhance Your CS Software
November 15, 2021
Top 5 Takeaways from the Cisco Customer Experience Specialization Certification
December 28, 2020
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