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May 20, 2020
2 – min read Hi, We are two months in and finally, we are starting to see the light at the end of the
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Top 5 takeaways from Totango’s CXO Series – Virtual Event featuring SevenRooms
2 – min read Yesterday we hosted the second event in our CXO Series for Customer Success executives. I didn’t think this one could be better than the last, …
How to Use Customer Success Analytics to Your Advantage
4 – min read Using customer data to illuminate the road ahead is always going to be far more effective than winging it or blindly assuming that what has …
Create a Strong Customer Engagement Strategy
3 – min read We all want to believe that we have a strong relationship with our customers. However, the truth is that we’re only as important to them …
The Top 7 Customer Success Trends for 2020
4 – min read As the digitization of the marketplace reaches near-saturation, organizations will compete for customers based on value derived—and this will be driven by customer success. Flexible …
Announcing Totango’s Winter ’20 Release: Jasper
2 – min read Winter weather certainly makes you appreciate sunny days. I changed my travel plans today to take advantage of the beautiful weather to ski in Jasper, Canada.
Customer Success vs Account Management: Understanding What Each Team Does
3 – min read Customer success and account management share common goals: Building customer loyalty and driving growth.
Totango IBIZA Product Updates | October 7th, 2019
< 1 – min read We are excited to release more content on our journey to IBIZA. We’re almost there, hold tight! 🙂 Create Accounts via Rapid Insights Forms We …
Totango Product Updates | July 1st, 2019
< 1 – min read We know that our customers spend their day to day in Totango Spark. This enables them to always stay up to date with their customers’ …
Totango Product Updates | June 16th, 2019
2 – min read Every day customers are bringing more data than ever into Totango. With this release, we set out to address this by focusing on three things: …
Product Updates | May 20th, 2019
< 1 – min read We know that customer data is at the heart of everything you do, and without it, it’s not only difficult to drive customer success, but …
Product Updates | May 6th 2019
2 – min read We believe that a fast & frictionless experience in Totango is necessary for empowering your team to drive results. For our first of two May …
March Product Updates | Release Roundup
2 – min read In March, the Totango team delivered multiple features that empower you to drive customer success methodologies organization-wide, reduce administrative work, and customize Spark around your …
Totango Releases Spark Customer Success Platform
2 – min read Today, Totango released its Spark Platform to provide customers with proven results quickly. Spark, the next generation customer success platform, guides enterprises through the successful …
That’s a Wrap! Customer Success Summit 2018
< 1 – min read This year’s Customer Success Summit was a huge success! We enjoyed learning from our speakers and attendees about Customer Success in practice. In case you …
Meet your first wave speakers for Customer Success Summit 2018
2 – min read Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the …
Join us for Customer Success Summit 2018!
< 1 – min read Get ready for two days of great content, speakers, networking and fun! So much is happening in the world of Customer Success. We’re going to …
Connect with Totango at TSW Las Vegas!
2 – min read The Totango team is headed to Las Vegas to talk customer success at TSIA’s Technology Services World (TSW) October 23-25 at the ARIA Resort & …
The Vital Role of Customer Success Operations
2 – min read Today’s customer success executives are being challenged to use unprecedented amounts of customer data to build more predictable revenue outcomes and run more efficient operations. …
Clicktale Achieves Company-Wide Alignment Around the Customer with Zoe
4 – min read Totango Success Story Clicktale is a customer experience analytics solution that helps businesses deliver exceptional digital experiences to their customers by tapping into the wisdom …
The How-To’s of Interacting with Zoe in Slack
2 – min read Here’s the situation. Your Totango administrator has activated your free trial of Zoe in Slack (or they can right now on this page). You’ve thought …
The Industry is Talking…About Zoe
2 – min read Earlier this year, we went a little crazy (in a good way). We decided that not only were we going to host the leading customer …
Let’s Meetup Next Week at TSW 2017
2 – min read Technology Services World (TSW). May 1 – May 3 in San Diego at the Hilton San Diego Bayfront. Where thought-provoking leaders, engaged attendees, and cutting-edge …
Don’t Miss! Expert-Led Webinar on Disrupting the Customer-Centric Paradigm
< 1 – min read Make sure to join us for an in-depth webinar on the technology that is allowing companies to institute a culture of customer-centricity to a degree previously …
Dive Deep with Zoe: Webinar on April 12
< 1 – min read In two weeks, we’re hosting a webinar that will reveal the data architecture that powers both Totango products: Zoe and the Customer Success Center. The power …
Totango DNA-CX™: The Customer-Centric Data Technology Powering Zoe™
2 – min read Data Architecture Centered on the Customer In other tools, the customer object is an “opportunity” or a “lead”. But never a “customer”. Totango DNA-CX™ is …
Meet Zoe [Video]
< 1 – min read Curious to see Zoe in action but not enough time for a full demo? We’ve got you covered, in less than a minute (47 seconds …
Totango is the Winner of Gold Stevie Award for Best Relationship Management Solution
2 – min read We’re so excited to share that Totango won a(nother) Stevie® Award! In the 11th annual Stevie Awards for Sales & Customer Service, Totango won in the category …
A Round of Applause for the 2017 Customer Success Hero Award Winners
2 – min read So many congratulations to this year’s winners of the Customer Success Hero Awards at Customer Success Summit 2017! They are truly the individuals and teams that …
AI for Customer Success: Introducing Zoe
4 – min read Back in the ‘90s, we were told that CRM software was the solution to customer centricity. Even just few years ago, Salesforce, undoubtedly the leader …
Taking Customer Data Beyond the Customer Success Function with Zoe
< 1 – min read We are excited to introduce Zoe™, the newest product developed by Totango. Zoe opens up customer success to the entire organization by making customer data available …
#CSSummit17 Speaker Spotlight: Innovating with Technology – featuring Trustpilot, Clicktale, & Bettercloud
3 – min read We are excited about the curated Innovative Technology & Methods track coming up at #CSSummit17. We have some quality speakers who are building successful customer success …
4 Reasons to Convince Your Boss (or Yourself) that You Should Attend #CSSummit17 (and 1 reason you should keep to yourself)
< 1 – min read Customer Success Summit is the leading industry event for all customer-oriented professionals and SaaS executives looking to master the business of Customer Success. And it’s …
Become hyper productive with Totango’s January release!
< 1 – min read Ready to be hyper productive this year with Totango? We have 3 new features to increase your speed of use and overall efficiency. Check out …
2016 In Review: A Letter from CEO and Co-Founder Guy Nirpaz
< 1 – min read As we look into the future of 2017, it’s a good opportunity to share with you a few moments from 2016 that I’m grateful for. …
The CRM Ecosystem Necessary for Recurring Revenue Businesses
2 – min read As we hang out at the 13th annual Dreamforce 2016 this week, companies will be talking about all things CRM. For recurring revenue businesses, the CRM ecosystem …
Subscription Companies Can’t Be Efficient Without Customer Success
< 1 – min read Several customer success executives lost their jobs this year as a result of delivering less revenue than promised from existing customers. At the same time, …
Totango Takes On The Enterprise Market With Strategic Investment & New Chairman
2 – min read I’m very excited to announce a new round of financing for Totango today, as well as the addition of Eric Benhamou, founder and general partner …
Zendesk + Totango: Strengthening Your Early Warning System
2 – min read Support storms are unavoidable. As your customer support team manages and resolves every issue, is your customer success team incorporating the impact of these help …
Driving Success at Wiredrive – a Totango Success Story
4 – min read Totango User Story Based in the heart of Silicon Beach, Los Angeles, Wiredrive helps more than 1,500 customers around the world share media and collaborate …
15 Common Customer Success Complexities in Large Organizations
< 1 – min read Last week we hosted a webinar featuring Roberto Jusino, Head of Customer Engagement at BIM 360 at Autodesk and Guy Nirpaz, Co-Founder & CEO at …
Latest Totango News
Totango offers more ways to stay aligned with your team and customers
May 1, 2020
< 1 – min read HI, In many parts of the world, the sun is shining and everything is starting to blossom. Totango is growing
Kicking off Totango’s Spring Product Release – Belize
April 14, 2020
2 – min read Hi, Two more weeks have gone by, and we are all still at home focusing on keeping our daily routines.
