sevenrooms uses totango to adapt quickly in uncertain times.
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Top 5 takeaways from Totango’s CXO Series – Virtual Event featuring SevenRooms

2 – min read Yesterday we hosted the second event in our CXO Series for Customer Success executives. I didn’t think this one could be better than the last, …

customer success analytics
Customer Success

How to Use Customer Success Analytics to Your Advantage

4 – min read Using customer data to illuminate the road ahead is always going to be far more effective than winging it or blindly assuming that what has …

customer centric enterprise

Create a Strong Customer Engagement Strategy

3 – min read We all want to believe that we have a strong relationship with our customers. However, the truth is that we’re only as important to them …

Many of the dominant themes for the coming year and decade address the need to better align enterprise actions with customer goals.
Customer Success

The Top 7 Customer Success Trends for 2020

4 – min read As the digitization of the marketplace reaches near-saturation, organizations will compete for customers based on value derived—and this will be driven by customer success. Flexible …

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Announcing Totango’s Winter ’20 Release: Jasper

2 – min read Winter weather certainly makes you appreciate sunny days. I changed my travel plans today to take advantage of the beautiful weather to ski in Jasper, Canada.

customer success vs account management
Customer Experience

Customer Success vs Account Management: Understanding What Each Team Does

3 – min read Customer success and account management share common goals: Building customer loyalty and driving growth.

Product updates

Totango IBIZA Product Updates | October 7th, 2019

< 1 – min read We are excited to release more content on our journey to IBIZA. We’re almost there, hold tight! 🙂  Create Accounts via Rapid Insights Forms We …

Product updates

Totango Product Updates | July 1st, 2019

< 1 – min read We know that our customers spend their day to day in Totango Spark. This enables them to always stay up to date with their customers’ …

The right customer success KPIs can reveal important insights.
Product updates

Totango Product Updates | June 16th, 2019

2 – min read Every day customers are bringing more data than ever into Totango. With this release, we set out to address this by focusing on three things: …

Customer Success

Product Updates | May 20th, 2019

< 1 – min read We know that customer data is at the heart of everything you do, and without it, it’s not only difficult to drive customer success, but …

Product updates

Product Updates | May 6th 2019

2 – min read We believe that a fast & frictionless experience in Totango is necessary for empowering your team to drive results. For our first of two May …

Customer love

March Product Updates | Release Roundup

2 – min read In March, the Totango team delivered multiple features that empower you to drive customer success methodologies organization-wide, reduce administrative work, and customize Spark around your …

Spark Customer Success Platform
Product updates

Totango Releases Spark Customer Success Platform

2 – min read Today, Totango released its Spark Platform to provide customers with proven results quickly. Spark, the next generation customer success platform, guides enterprises through the successful …

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That’s a Wrap! Customer Success Summit 2018

< 1 – min read This year’s Customer Success Summit was a huge success! We enjoyed learning from our speakers and attendees about Customer Success in practice. In case you …

Customer Success Summit 2018 Speakers
Customer Success Summit

Meet your first wave speakers for Customer Success Summit 2018

2 – min read Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the …

Customer Success Summit

Join us for Customer Success Summit 2018!

< 1 – min read Get ready for two days of great content, speakers, networking and fun! So much is happening in the world of Customer Success. We’re going to …

TSW Las Vegas
Customer Success Executives

Connect with Totango at TSW Las Vegas!

2 – min read The Totango team is headed to Las Vegas to talk customer success at TSIA’s Technology Services World (TSW) October 23-25 at the ARIA Resort & …

Customer Success

The Vital Role of Customer Success Operations

2 – min read Today’s customer success executives are being challenged to use unprecedented amounts of customer data to build more predictable revenue outcomes and run more efficient operations. …

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Clicktale Achieves Company-Wide Alignment Around the Customer with Zoe

4 – min read Totango Success Story Clicktale is a customer experience analytics solution that helps businesses deliver exceptional digital experiences to their customers by tapping into the wisdom …

Interacting with Zoe in Slack Tutorials
Product updates

The How-To’s of Interacting with Zoe in Slack

2 – min read Here’s the situation. Your Totango administrator has activated your free trial of Zoe in Slack (or they can right now on this page). You’ve thought …

Meeting Zoe at Customer Success Summit
Customer Success Summit

The Industry is Talking…About Zoe

2 – min read Earlier this year, we went a little crazy (in a good way). We decided that not only were we going to host the leading customer …

TSW: Organizational Convergence in a Recurring Revenue World
Conference

Let’s Meetup Next Week at TSW 2017

2 – min read Technology Services World (TSW). May 1 – May 3 in San Diego at the Hilton San Diego Bayfront. Where thought-provoking leaders, engaged attendees, and cutting-edge …

Webinar with Kate Leggett, Forester, and Guy NIrpaz, Totango
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Don’t Miss! Expert-Led Webinar on Disrupting the Customer-Centric Paradigm

< 1 – min read Make sure to join us for an in-depth webinar on the technology that is allowing companies to institute a culture of customer-centricity to a degree previously …

DNA-CX and Zoe Webinar
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Dive Deep with Zoe: Webinar on April 12

< 1 – min read In two weeks, we’re hosting a webinar that will reveal the data architecture that powers both Totango products: Zoe and the Customer Success Center. The power …

Totango DNA-CX
Product updates

Totango DNA-CX™: The Customer-Centric Data Technology Powering Zoe™

2 – min read Data Architecture Centered on the Customer In other tools, the customer object is an “opportunity” or a “lead”. But never a “customer”. Totango DNA-CX™ is …

Meet Zoe Video
Product updates

Meet Zoe [Video]

< 1 – min read Curious to see Zoe in action but not enough time for a full demo? We’ve got you covered, in less than a minute (47 seconds …

Totango wins Stevie Award for Sales & Customer Service
Award

Totango is the Winner of Gold Stevie Award for Best Relationship Management Solution

2 – min read We’re so excited to share that Totango won a(nother) Stevie® Award! In the 11th annual Stevie Awards for Sales & Customer Service, Totango won in the category …

Customer Success Summit 2017 Hero Award Winners
Customer Success Summit

A Round of Applause for the 2017 Customer Success Hero Award Winners

2 – min read So many congratulations to this year’s winners of the Customer Success Hero Awards at Customer Success Summit 2017! They are truly the individuals and teams that …

Meet Zoe
Product updates

AI for Customer Success: Introducing Zoe

4 – min read Back in the ‘90s, we were told that CRM software was the solution to customer centricity. Even just few years ago, Salesforce, undoubtedly the leader …

Zoe in Slack
Product updates

Taking Customer Data Beyond the Customer Success Function with Zoe

< 1 – min read We are excited to introduce Zoe™, the newest product developed by Totango. Zoe opens up customer success to the entire organization by making customer data available …

Customer Success Summit 2017
Customer Success Summit

#CSSummit17 Speaker Spotlight: Innovating with Technology – featuring Trustpilot, Clicktale, & Bettercloud

3 – min read We are excited about the curated Innovative Technology & Methods track coming up at #CSSummit17. We have some quality speakers who are building successful customer success …

Letter from the CEO Announcing the 2017 Customer Success Summit
Customer Success Summit

4 Reasons to Convince Your Boss (or Yourself) that You Should Attend #CSSummit17 (and 1 reason you should keep to yourself)

< 1 – min read Customer Success Summit is the leading industry event for all customer-oriented professionals and SaaS executives looking to master the business of Customer Success. And it’s …

Hyper Productivity with Totango
Product updates

Become hyper productive with Totango’s January release!

< 1 – min read Ready to be hyper productive this year with Totango? We have 3 new features to increase your speed of use and overall efficiency. Check out …

2016 Review
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2016 In Review: A Letter from CEO and Co-Founder Guy Nirpaz

< 1 – min read As we look into the future of 2017, it’s a good opportunity to share with you a few moments from 2016 that I’m grateful for. …

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The CRM Ecosystem Necessary for Recurring Revenue Businesses

2 – min read As we hang out at the 13th annual Dreamforce 2016 this week, companies will be talking about all things CRM. For recurring revenue businesses, the CRM ecosystem …

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Subscription Companies Can’t Be Efficient Without Customer Success

< 1 – min read Several customer success executives lost their jobs this year as a result of delivering less revenue than promised from existing customers. At the same time, …

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Totango Takes On The Enterprise Market With Strategic Investment & New Chairman

2 – min read I’m very excited to announce a new round of financing for Totango today, as well as the addition of Eric Benhamou, founder and general partner …

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Zendesk + Totango: Strengthening Your Early Warning System

2 – min read Support storms are unavoidable. As your customer support team manages and resolves every issue, is your customer success team incorporating the impact of these help …

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Driving Success at Wiredrive – a Totango Success Story

4 – min read Totango User Story Based in the heart of Silicon Beach, Los Angeles, Wiredrive helps more than 1,500 customers around the world share media and collaborate …

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15 Common Customer Success Complexities in Large Organizations

< 1 – min read Last week we hosted a webinar featuring Roberto Jusino, Head of Customer Engagement at BIM 360 at Autodesk and Guy Nirpaz, Co-Founder & CEO at …

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