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CAPABILITIES
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Unmatched scalability and time to value
SuccessBLOCs
Pre-built customer success programs with embedded best practices
Open platform and integrations
Connected customer data streams for a 360-degree customer view
Portfolio management
Shared visibility into customer interaction for all stakeholders
Customer engagement
Automated and manual interactions to achieve customer outcomes
Reporting
Insights into customer health and team performance
Artificial intelligence
Harness the power of people + AI
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FEATURES
In-app experiences
Workflows
Multidimensional health score
Email campaigns
360 customer view
Customer segmentation
Outcome Success Plans & customer portal
Data privacy & security
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INTEGRATIONS
Salesforce
Zendesk
HubSpot
Slack
Pendo
MS Outlook
Google Calendar
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Solutions
BUSINESS OUTCOMES
Prevent churn
Increase revenue growth
Boost team efficiency
Enhance data visibility
Build customer loyalty
PROGRAMS
Manage onboarding projects
Manage contract renewals
Monitor customer health
Drive product adoption
Detect risk
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Customer success software your business can't outgrow.
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Farm Don't Hunt by Guy Nirpaz
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Topic
Voice of the Customer
Net Promoter Score Question Best Practices: How to Ask Them and How to Follow Up
November 3, 2021
Why NPS Scoring Isn’t Enough For Customer Success
October 26, 2021
Learn How to Get Customer Feedback Easily and Efficiently
October 7, 2021
What Is CSAT and How Can It Help You Improve Satisfaction?
September 23, 2021
Getting Started with a Customer Success Program at Lucid
August 14, 2020
How to Improve NPS: 6 Best Practices for Your CS Team
June 23, 2020
6 Voice of the Customer Best Practices You Should Implement
March 6, 2020
Using Customer Satisfaction Metrics: NPS Best Practices
November 21, 2019
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