September 26, 2019
Yesterday at the 2019 APPEALIE SaaS Conference in San Francisco, Totango was named the winner of the 2019 APPEALIE Award for Best SaaS Customer Success.
The APPEALIE is awarded annually to SaaS applications and solutions that demonstrate excellence through innovation, customer delight and dedication to constant improvement. Judged by leading customer success experts, entrants for the Best SaaS Customer Success category were judged based on their best customer success stories and outcomes.
According to Matt Harney, founder of APPEALIE, “The expectations of today’s software buyers and users increase each year. Our highly selective, data-driven software award honors customer-obsessed SaaS platforms that deliver extraordinary experiences.”
Honored as this year’s Best SaaS Customer Success winner, Totango provides the leading enterprise customer success solution that enables companies to align around their customers to increase loyalty and customer lifetime value. Spark, our flagship software platform, connects all customer information, surfacing meaningful customer insights in real-time, so companies can proactively and intelligently engage with their customers to drive adoption, retention, expansion and advocacy.
Totango delivers real value and a competitive advantage to leading customer-centric enterprises such as SAP, NTT, Google, as well as Monster Worldwide, which tapped Totango to help reduce churn and increase revenue. Monster increased year-over-year retention rate by 11%, driving dramatically higher customer lifetime revenue.
We’re proud to be recognized for our innovation as the best SaaS customer success platform.
Request a Demo today to see how leading enterprises such as SAP, NTT, Monster and Zoom are connecting the dots of all their customer data to proactively and intelligently drive adoption, retention, expansion and customer advocacy.