Every company, especially a large enterprise, builds an organizational structure around their customer operations. Whether by region, product, vertical, or any other business parameter they define, Customer Success Managers (CSMs) are broken into teams. This gives them focus, tailored processes, and specific metrics that make sense for their line of business.
Enterprise Customer Operations
Today, Totango launched SuccessTeams for its Enterprise Edition to enable large organizations to align customer success with their global customer operations. This new feature enhances Totango’s already robust solution with even greater flexibility. It provides the ability to map customer success technology to an enterprise’s existing structure of account relationships, multi-product portfolios, and now their internal team organization.
Totango SuccessTeams is an intuitive and flexible way to give your customer-facing professionals the work environment they need – a customer success platform designed for their team, their accounts, and their prioritized tasks. In addition to increased focus, SuccessTeams assures company leadership that the right team members are accessing the right customer data.
Why should your enterprise use Totango SuccessTeams?
- It’s an easy way to organize customer success and account managers by your operational units, including geography, product, industry, etc. See the example in the image where 4 teams are created based on geographical regions.
- Allows CSMs to focus only on the account information that is relevant to them – increasing productivity and efficiency
- Enables management to monitor and track customer health and revenue performance of a specific line of business
- Provides a secure way to share sensitive customer information
When you have set up your teams, you can view all teams and their total number of accounts and team members, as shown below.
Totango’s Enterprise Edition is used by some of the largest organizations in the world, signaling the increase in demand for a scalable, flexible, and real-time customer success platform.
Request a demo of SuccessTeams today if you’d like to see how your customer operations can benefit.
