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Customer Success

customer success team structure example

How to Structure your Customer Success Team

July 23, 2021

5 tips for building customer success team

5 Tips for Building a World-Class Customer Success Team

July 19, 2021

understanding customer centered growth strategy

Understanding Customer Success: Growth Driven by the Customer-Centered Economy

July 13, 2021

customer segmentation best practices

What Is Customer Segmentation? Definitions, Uses and Success Tips

June 17, 2021

csm evaluation scorecard

Find the Right Customer Success Platform with our Scorecard Template

May 19, 2021

Totango Wisr Webinar QA Blog

Customer Q&A with Christine Knific of Wisr

April 6, 2021

Scale CS Ops

How to Scale Customer Success Operations

March 30, 2021

Covid anniversary

Digital Customer Success vs COVID – One Year Anniversary Recap

March 25, 2021

essentials for selecting a customer success platform

6 Essentials When Selecting Customer Success Tools

February 24, 2021

CRMs and Customer Success Platforms, Supercharge your Tech Stack

Supercharging Your Tech Stack: The Relationship Between Your Customer Success Platform and CRM

February 18, 2021

Totango Build the Business Case for Customer Success

How to Build the Business Case for Customer Success

February 5, 2021

Customer Success Plans

Customer Success Plans Promote Client Satisfaction

February 2, 2021

Totango Playbook

Playbooks for Customer Success Promote Satisfied Clients

January 29, 2021

New Trends in Customer Success 2020

New Trends in Customer Success You Need to Know About in 2021

December 16, 2020

Why Customer Success is Important

Why Customer Success Is So Important and How to Promote It

December 15, 2020

Customer Success Target

Customer Success Team Accountability Gets You Closer to Your Goals

December 8, 2020

Totango 2020 State of Customer Success and Salary Survey

Customer Success Salary Report for 2020: What Factors Impact the Bottom Line?

December 3, 2020

What is customer 360

What is Customer 360 and How Does it Affect Customer Success?

November 25, 2020

Man holding lightbulb

How Customer Success Technology Tackles the Top CS Challenges

November 12, 2020

Create a customer success plan

Why a Customer Success Plan Is the Best Thing You Can Do for Your Customer Relationship

November 10, 2020

Customer success vs. customer support: what is the difference

Customer Success vs. Customer Support: What Are the Differences?

October 6, 2020

Customer success at scale

Customer Success at Scale: Using CS Automation to Do More With Less

September 25, 2020

Tracking metrics is a great way to improve your customer success efforts.

The Most Important Customer Success Metrics to Track and How to Improve Them

September 18, 2020

Why tech-touch customer success solutions are a win-win

Top 5 Reasons Tech-Touch Customer Success Solutions Are a Win-Win

September 4, 2020

What is Customer Success?

What Is Customer Success?

August 21, 2020

Define customer success

How Should You Define Customer Success?

August 14, 2020

Customer success automation saves your team time

5 Ways Customer Success Automation Can Maximize Your CS Team’s Time

August 7, 2020

The best B2B client expansion strategy.

The Best B2B Client Expansion Strategy

July 24, 2020

QA with SevenRooms VP of Customer Success, Ilana Brown

How SevenRooms Pivoted To Help Support The Hospitality Industry

June 25, 2020

Zoom, Bentley Systems and Totango: Top Takeaways from Customer Success Summit

April 24, 2020

customer success analytics

How to Use Customer Success Analytics to Your Advantage

March 13, 2020

Customer Success vs Customer Service

Customer Success vs. Customer Service: How They Work Together

February 25, 2020

Many of the dominant themes for the coming year and decade address the need to better align enterprise actions with customer goals.

The Top 7 Customer Success Trends for 2020

February 21, 2020

customer success factors

The Top Customer Success Factors to Help You Create an Enterprise-Wide Strategy

February 6, 2020

customer success vs account management

Customer Success vs Account Management: Understanding What Each Team Does

January 30, 2020

Bentley Doubles Down on Customer Success with Totango’s New Dynamic Assignment Solution

January 22, 2020

Your CS team members should be assigned a specific role and set of responsibilities that facilitates smooth operations.

Understanding the Customer Success Team Structure

January 21, 2020

Customer Delight vs Customer Satisfaction: How These Two Concepts Work Together

January 16, 2020

Customer Success: Roles Within a B2B Enterprise

January 14, 2020

Your Customer Success Workflow: A Guide to Understanding and Optimizing It

December 17, 2019

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