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May 20, 2020
2 – min read Hi, We are two months in and finally, we are starting to see the light at the end of the
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Customer Success for the Enterprise Luncheon Creates an Interactive CS Experience in The Bay Area
3 – min read The Customer Success for the Enterprise, luncheon held on Nov. 6th, in Palo Alto was an invitation-only event hosted by Totango, the leader in Customer …
Meet Totango at Chief Customer Officer Fall 2018 Conference
2 – min read The Chief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. Totango, the …
Customer Support + Customer Success: Working Together to Increase Customer Satisfaction, Retention, and Growth
4 – min read According to data from Forrester Research, almost two-thirds of interactions between a customer and a company take place through the Customer Service department. Customers often …
Customer Success Trends at TSW Spring 2018 Conference
2 – min read Customer Success Buzz at TSW Customer success is hot. Notably, over 50% of the attendees at TSIA’s Spring Technology & Services World (TSW) event this …
Totango’s Adding a “Spark” to Customer Health Metrics and Executive Dashboards
2 – min read We understand your need to get results faster. That’s why we’ve launched Spark – the only goal-oriented customer success platform that accelerates the results of …
Map Customer Success To Your Global Organization With SuccessTeams
2 – min read Every company, especially a large enterprise, builds an organizational structure around their customer operations. Whether by region, product, vertical, or any other business parameter they …
The Vital Role of Customer Success Operations
2 – min read Today’s customer success executives are being challenged to use unprecedented amounts of customer data to build more predictable revenue outcomes and run more efficient operations. …
How Zendesk Invested in Customer Success from a Product-First Perspective
2 – min read Zendesk is a family of products that helps companies manage the entire customer lifecycle in different ways. They are on a scale that is uncommon …
How to Nurture Customers During the Long Growth Stage
< 1 – min read After new customers are fully onboarded, they move along the customer journey into the growth stage (nurture or adoption stage). For most recurring revenue companies, …
Customer Success Summit ‘17: Marketing Leaders Edition
2 – min read Calling all customer-centric marketers. We hope that #CSSummit17 is on your radar for must-attend events this year. More than ever there is a growing need …
Build a Flexible Customer Success Process with Totango SuccessFlows
2 – min read Customers have countless interactions with your team. From onboarding to executive check-ins, each interaction guides a customer through a lifecycle stage or key event, and …
3 Popular 80’s Songs Written About Customer Success
2 – min read Industry experts agree that the practice of customer success has made it big time as companies continue the transition to the subscription business model. What …
How to Segment Your Customers For Customer Success
3 – min read Life is easy when you only have a few customers. You know every customer situation very well and can react quickly whenever any customer needs …
What Are The Customer Lifecycle Stages?
3 – min read Customer success professionals have written thousands of articles about the customer lifecycle. From best practices to lessons learned, we are constantly challenging ourselves to deliver …
Don’t be the Next Leader in Customer Success to Get Fired
2 – min read Professionals around the world are often told to “under promise and over deliver,” but it seems that so far in 2016 and in 2015 many …
Enterprise Customer Success is Complex – And You Should Solve It Now
< 1 – min read Totango recently hosted a webinar featuring Catherine Blackmore, GVP Customer Success at Oracle Marketing Cloud and Guy Nirpaz, CEO and co-founder at Totango where they …
3 Ways to Correct a Bad Customer Onboarding Experience
2 – min read Few things are more troubling for a business than losing a new customer because of a bad onboarding experience. If you identify that a customer …
How to Structure Your CSM Compensation
2 – min read If your company is struggling with creating an effective customer success compensation strategy, you are not alone. Based on the results from Totango’s 2016 Customer …
Understanding Early Warning Systems for Customer Success
3 – min read Early warning systems are at the heart of any modern Customer Success platform. An Early Warning System (EWS) is comprised of four different components: sensors, …
How to Boost Slow Product Adoption After Onboarding Your Customer
2 – min read Onboarding is a crucial time to provide the training and resources that customers need to make the most out of your product. While many customers …
What’s Happening Behind Your Customer’s Walls?
2 – min read Consider the traditional account management relationship. You call the key stakeholder at each of your accounts, you make sure things are going well, and you …
2016 Customer Success Salary Survey & State of the Profession Report
1 – min read Customer success is no longer a new revenue opportunity, it has become a requirement for any subscription business looking to remain competitive. As new teams …
Growth Hacking with User Behavior
< 1 – min read The subscription economy has exploded over the last decade. Top SaaS companies with flexible, innovative technologies are in high demand. The lower barrier to entry …
How To Tell If Your Customer Success Manager Is The One
< 1 – min read Hiring the right customer success manager can significantly impact your business. The right customer success managers gracefully balance their own goals and customer relationships. It’s …
Global Capacity – Breaking The SaaS Monopoly On Customer Success
2 – min read Customer success is typically associated with SaaS businesses, helping companies grow and retain a customer base that can cancel and switch providers easily. But, SaaS …
Customer Success – The Farming Paradigm (With Gifs!)
2 – min read So we all know farmers. Source: thehappiestdonut.tumblr.com No, not that type of farmer…. the kind that grows trees. For thousands of years, they …
3 Things Customer Success Management Is NOT
3 – min read What is the best way to manage your customers? It’s the billion dollar question that subscription businesses want to know. As customer success continues to …
Reimagining Customer Success and the New Totango Logo
2 – min read Back in 2010, Totango was founded on a simple, yet powerful premise: companies today need a new paradigm to manage their customer relationships. CRM is …
Easy-to-miss customer success blunders that can cost you customers
6 – min read In this guest blog, Niraj Rout, Founder at Hiver, shares some small, but costly blunders that companies make in managing customer success. If you …
Putting customer success in the hands of your customers with SuccessBeat reflection tool
2 – min read Enterprise SaaS solutions have borrowed heavily from popular consumer apps and services. Old-school, stodgy account management practices are out. Personalized, interactive user engagement is in. …
Your 90 day plan as a new VP of Customer Success
5 – min read Congratulations! You’ve just been appointed as a new VP of Customer Success. Now what?
4th Annual SaaS Metrics Report: Disconnect between intentions and reality?
2 – min read We’re happy to release the results of our annual SaaS Metrics Survey. This year we received over 500 responses, a 100% increase from last year …
How data nerds at New Relic are tackling Customer Success
2 – min read “One thing we’ve learned from Customer Success is that the deeper the engagement, the more information we can net out from customers like where our …
The difference between Customer Success Managers and Customer Account Managers
2 – min read Although Customer Success Managers and Customer Account Managers (often shortened to Account Managers) are sometimes seen as one and the same, my latest discussion with …
Top 10 Reasons for Customer Account Cancellation (and what you can do to stop it)
4 – min read Identify the top 10 reasons for account cancellation and what you can do to prevent them. Learn customer success tips on the Totango Blog It’s …
Customer Success Summit agenda is announced!
2 – min read The Thursday, March 14, 2013 event rundown is packed with great speakers on building the customer-centric enterprise and real case studies on how they are …
5 ways to level up customer loyalty
2 – min read Customers are your superstars because, in this socially driven economy, loyal customers can be your biggest brand advocates! I came across this great quote in …
Top 3 Priorities of a Customer Success Manager
2 – min read Earlier last month we posted a poll on LinkedIn asking other customer success managers: “What should be the first priority of a customer success manager?” …
OVUM: On The Radar – Totango
< 1 – min read “On the Radar” is OVUM’s research report where they look at interesting new ideas and startups that their clients might be interested in knowing about. …
How customer engagement can predict profits
2 – min read Loved John Dillon’s (CEO of our partner Engine Yard) blog on customer engagement in Forbes! He says (amongst many other things): Why is doing a …
Latest Totango News
Totango offers more ways to stay aligned with your team and customers
May 1, 2020
< 1 – min read HI, In many parts of the world, the sun is shining and everything is starting to blossom. Totango is growing
Kicking off Totango’s Spring Product Release – Belize
April 14, 2020
2 – min read Hi, Two more weeks have gone by, and we are all still at home focusing on keeping our daily routines.
