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CAPABILITIES
Why Totango?
Unmatched scalability and time to value
SuccessBLOCs
Pre-built customer success programs with embedded best practices
Open platform and integrations
Connected customer data streams for a 360-degree customer view
Portfolio management
Shared visibility into customer interaction for all stakeholders
Customer engagement
Automated and manual interactions to achieve customer outcomes
Reporting
Insights into customer health and team performance
Artificial intelligence
Harness the power of people + AI
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FEATURES
In-app experiences
Workflows
Multidimensional health score
Email campaigns
360 customer view
Customer segmentation
Outcome Success Plans & customer portal
Data privacy & security
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INTEGRATIONS
Salesforce
Zendesk
HubSpot
Slack
Pendo
MS Outlook
Google Calendar
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Solutions
BUSINESS OUTCOMES
Prevent churn
Increase revenue growth
Boost team efficiency
Enhance data visibility
Build customer loyalty
PROGRAMS
Manage onboarding projects
Manage contract renewals
Monitor customer health
Drive product adoption
Detect risk
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Customer success software your business can't outgrow.
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Farm Don't Hunt by Guy Nirpaz
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Topic
Business Continuity
6 Essentials When Selecting Customer Success Tools
February 24, 2021
3 Communications Strategies to Use During a Crisis
June 30, 2020
Revising Your Customer Success Crisis Plan
June 2, 2020
10 leadership ideas to implement this week for your business (Video)
March 31, 2020
Signup and Trial Process Benchmark Report: The Good, The Bad, The Ugly
November 7, 2012
Top 10 Sales 2.0 Leaders I Want to Meet
March 29, 2012
2012 Year of Freemium Business Model in B2C and B2B
January 26, 2012
What is the Best Sales Model for You?
December 1, 2011
Lean Startups are Not About Learning
March 15, 2011
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