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Unmatched scalability and time to value
SuccessBLOCs
Pre-built customer success programs with embedded best practices
Open platform and integrations
Connected customer data streams for a 360-degree customer view
Portfolio management
Shared visibility into customer interaction for all stakeholders
Customer engagement
Automated and manual interactions to achieve customer outcomes
Reporting
Insights into customer health and team performance
Artificial intelligence
Harness the power of people + AI
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FEATURES
In-app experiences
Workflows
Multidimensional health score
Email campaigns
360 customer view
Customer segmentation
Outcome Success Plans & customer portal
Data privacy & security
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INTEGRATIONS
Salesforce
Zendesk
HubSpot
Slack
Pendo
MS Outlook
Google Calendar
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Solutions
BUSINESS OUTCOMES
Prevent churn
Increase revenue growth
Boost team efficiency
Enhance data visibility
Build customer loyalty
PROGRAMS
Manage onboarding projects
Manage contract renewals
Monitor customer health
Drive product adoption
Detect risk
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Customer success software your business can't outgrow.
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Farm Don't Hunt by Guy Nirpaz
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Topic
Customer Engagement
Learn about user engagement from one million businesses
January 31, 2012
The Market Size of Customer Engagement Management
January 19, 2012
Beyond Social Business – A Definition of Customer Engagement
January 18, 2012
Best of 2011: Top Videos and Blogs on Customer Engagement
January 3, 2012
3 Steps to Measuring User Engagement with your Web Application
December 26, 2011
Customer Engagement for a SaaS Land & Expand Strategy
December 6, 2011
Evolving from Document System to Engagement System
November 22, 2011
Genuine Customer Engagement
November 13, 2011
Joel York: Why to Measure Customer Engagement in SaaS?
October 31, 2011
Treat Customers Based on Their Values
October 4, 2011
Customer Engagement is Key for SaaS
September 28, 2011
Top 3 Metrics to Measure Customer Engagement
September 7, 2011
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