Introducing Customer Experience Canvas
March 25, 2022
2 – min read Does this sound familiar to you? Your team sets out to map a new customer success workflow or process, but
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Top 10 Insights from Customer Success Executives in 2022
3 – min read At Totango’s 2022 Global Executive Forum, customer success leaders from around the world came together to connect with their peers, share ideas and learn about …
That’s a Wrap! Global Executive Forum 2022 Delivers Inspiration, Demonstrations & Conversation
3 – min read We were thrilled to bring back our in-person Global Executive Forum last week and have the opportunity to host customer success leaders at the beautiful …
Meet your first wave speakers for Customer Success Summit 2018
2 – min read Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the …
Why I’m sending my team at Google to Customer Success Summit 2018
2 – min read Written by Dante Otero, Manager, Partner & Customer Experience, Google Cloud Shortly after becoming a customer of Totango earlier this year, I heard about the …
Join us for Customer Success Summit 2018!
< 1 – min read Get ready for two days of great content, speakers, networking and fun! So much is happening in the world of Customer Success. We’re going to …
Building Customer Centered Organizations – TSIA Keynote Recap from Customer Success Summit 2017
3 – min read Customer Success Summit is the industry-leading conference on customer success because it brings together experienced customer success professionals and industry thought-leaders, as well as research …
Who’s in customer success?
2 – min read The focus in growth and attention of customer success within an organization is definitely a very positive trend. Many companies, including very large enterprises, are …
Must-Attend Sessions at #CSSummit17 for Customer Success Leaders
2 – min read Every year, Customer Success Summit provides actionable insights on how to run a successful Customer Success program! Here are the top 3 sessions you don’t …
The ‘Blowfish Effect’: Look like a Big Fish in a Big Pond
2 – min read While it’s not easy, there are small companies out there who look like big fish in a big pond by differentiating themselves based on customer service. Today, in many of the most crowded industries customer’s are actually choosing solutions not based on cost, but based on great customer experience.
3 Non-Negotiable Traits for your First Customer Success Manager
2 – min read Your first Customer Success Manager can make a huge impact on your business. Here are the top traits you should look for in your first hire to help drive success and create a company culture, both externally and internally.
Building a Product with your Customers in Mind
2 – min read Part of the Customer Success Summit On-Demand Series When we talk about Customer Success most of the time you think of your Customer Success team, …
Latest Totango News
See Why Totango is the Leader in Customer Success Innovation | 2022 Product Roadmap
February 25, 2022
2 – min read Have you seen what Totango is working on? Ravit Danino, our SVP of Product presented our Roadmap to Customer Success
It’s a Wrap! 2021 Product Highlights in Review
December 28, 2021
< 1 – min read In our State of the Customer Success Industry and Salary Report for 2021 customers told us that their top challenges
