Totango Blog: Your Guide to Managing the Customer Journey

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Meet your first wave speakers for Customer Success Summit 2018

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. The first wave of speakers …

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Why I’m sending my team at Google to Customer Success Summit 2018

Written by Dante Otero, Manager, Partner & Customer Experience, Google Cloud Shortly after becoming a customer of Totango earlier this year, I heard about the Customer Success Summit which sounded like a tremendous opportunity to get immersed in Customer Success …

Join us for Customer Success Summit 2018!

Get ready for two days of great content, speakers, networking and fun! So much is happening in the world of Customer Success. We’re going to bring the best and the brightest from the field to share latest trends in strategy …

How Zendesk Invested in Customer Success from a Product-First Perspective

Zendesk is a family of products that helps companies manage the entire customer lifecycle in different ways. They are on a scale that is uncommon for B2B companies, with a $350M run rate, 90K paying customers, and an additional 50-100K …

Building Customer Centric Organizations – TSIA Keynote Recap from Customer Success Summit 2017

Customer Success Summit is the industry-leading conference on customer success because it brings together experienced customer success professionals and industry thought-leaders, as well as research institutes for industry benchmarking. To that end, one of the keynotes from #CSSummit17 was Thomas …

The Implications of Changing Workforce Demographics – a Keynote Recap from Customer Success Summit 2017

Jobvite is the industry-leading, analytics-driven recruiting platform that helps emerging and enterprise companies hire top talent easily, efficiently, and effectively. With his deep industry knowledge, Dan Finnigan, CEO of Jobvite, presented a keynote at Customer Success Summit 2017 that dives …

Highlights, Best Practices, and Thought-Leadership from Customer Success Summit 2017: Available Now

Customer Success Summit isn’t a one-and-done event. The carefully crafted and curated sessions presented ideas, learnings, and thought leadership that are designed to inspire customer success professionals throughout the year. That is why we make the content of those sessions …

The Industry is Talking…About Zoe

Earlier this year, we went a little crazy (in a good way). We decided that not only were we going to host the leading customer success industry event of the year, the 5th Annual Customer Success Summit; we also decided …

Let’s Meetup Next Week at TSW

Technology Services World (TSW). May 1 – May 3 in San Diego at the Hilton San Diego Bayfront. Where thought-provoking leaders, engaged attendees, and cutting-edge vendors converge to talk about current tech trends in the subscription economy that positively impact …

A Round of Applause for the 2017 Customer Success Hero Award Winners

So many congratulations to this year’s winners of the Customer Success Hero Awards at Customer Success Summit 2017! They are truly the individuals and teams that go above and beyond for their customers, as attested by the colleagues, peers, and even …

#CSSummit17 Speaker Spotlight: Innovating with Technology – featuring Trustpilot, Clicktale, & Bettercloud

We are excited about the curated Innovative Technology & Methods track coming up at #CSSummit17. We have some quality speakers who are building successful customer success teams, reducing churn, and growing recurring revenue within their own companies – and sharing best …

Customer Success Summit ‘17: Marketing Leaders Edition

Calling all customer-centric marketers. We hope that #CSSummit17 is on your radar for must-attend events this year. More than ever there is a growing need for marketers and customer success teams to collaborate to retain and grow customers. Here are …

Must-Attend Sessions at #CSSummit17 for Customer Success Leaders

Every year, Customer Success Summit provides actionable insights on how to run a successful Customer Success program! Here are the top 3 sessions you don’t want to miss in our 5th annual Summit: 1. Boosting Adoption with Behavior-Driven Messages –…

4 Reasons to Convince Your Boss (or Yourself) that You Should Attend #CSSummit17 (and 1 reason you should keep to yourself)

Customer Success Summit is the leading industry event for all customer-oriented professionals and SaaS executives looking to master the business of Customer Success. And it’s coming to San Francisco this February 27-28! Here are the top reasons to attend: For …

Announcing the 2017 Customer Success Summit – A Letter from Totango CEO and Cofounder Guy Nirpaz

Dear Customer Success Champions, I’m happy to announce that the 5th Annual Customer Success Summit is coming to downtown San Francisco February 27-28, 2017, at the Marriott Marquis. Since its inception in 2013, the Customer Success Summit has been known for …

5 Reasons Customer Success Summit is Ideal For Marketers

The Customer Success Summit is the must-attend event for customer success. It’s the opportunity for thousands of SaaS professionals to meet in downtown San Francisco and discuss best practices in driving customer adoption and advocacy, improving customer retention, and maximizing …

Three Reasons to Attend the 2016 Customer Success Summit

The Customer Success Summit (March 21-22) brings thousands of SaaS professionals together at the Westin St. Francis in San Francisco. This year’s theme is mastering the business of customer success — how you can impact your customers’ business outcomes; how …