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CAPABILITIES
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Unmatched scalability and time to value
SuccessBLOCs
Pre-built customer success programs with embedded best practices
Open platform and integrations
Connected customer data streams for a 360-degree customer view
Portfolio management
Shared visibility into customer interaction for all stakeholders
Customer engagement
Automated and manual interactions to achieve customer outcomes
Reporting
Insights into customer health and team performance
Artificial intelligence
Harness the power of people + AI
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FEATURES
In-app experiences
Workflows
Multidimensional health score
Email campaigns
360 customer view
Customer segmentation
Outcome Success Plans & customer portal
Data privacy & security
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INTEGRATIONS
Salesforce
Zendesk
HubSpot
Slack
Pendo
MS Outlook
Google Calendar
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Solutions
BUSINESS OUTCOMES
Prevent churn
Increase revenue growth
Boost team efficiency
Enhance data visibility
Build customer loyalty
PROGRAMS
Manage onboarding projects
Manage contract renewals
Monitor customer health
Drive product adoption
Detect risk
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Customer success software your business can't outgrow.
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Farm Don't Hunt by Guy Nirpaz
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Product Updates
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Events
Topic
Trends
Why is CS hiring so hard? Tips for finding your people
December 13, 2022
How customer success teams drive value through collaboration
October 12, 2022
Five Best Customer Retention Software Solutions for Customer Success
August 16, 2022
The Unique Role of CSMs
August 2, 2022
Why You Should Throw Out Your CRM
July 19, 2022
It’s Time to Shift Right
July 8, 2022
Why Now is the Time to Invest in Customer Success
June 15, 2022
Best Customer Success Communities in 2022
March 8, 2022
Key Insights to Guide your CS Strategy in 2022
December 6, 2021
The New Normal: Today’s Brand Must Elevate Customer Experience to Compete
November 8, 2021
Artificial Intelligence in Customer Success: Emergence and Outlook
August 31, 2021
Why BI Software is Simply Not Enough for Customer Success Teams
July 30, 2021
What is a Freemium Strategy?
June 28, 2021
Low-Touch Vs. High-Touch Customer Success Models
August 18, 2020
What’s the Difference Between Customer Success and Customer Experience?
April 8, 2020
The Top Five Customer Onboarding Challenges and How to Solve Them
August 13, 2019
Customer Experience vs Customer Success: What’s the Difference?
July 30, 2019
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