Menu
Customer Journey
Get the latest best practices on each stage of the customer journey.
- All
- Customer Engagement
- Customer Onboarding
- Customer Renewals
- Customer Retention & Churn
- Escalations
- All
- Customer Engagement
- Customer Onboarding
- Customer Renewals
- Customer Retention & Churn
- Escalations
Top 6 Tips for a Successful SaaS Customer Engagement Strategy
8 – min read Six Customer Engagement SaaS Strategies That Work For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive …
The Ultimate Client Onboarding Checklist for CS Teams
7 – min read A Customer Onboarding Checklist for Successful CS Teams A lot goes into crafting the ideal onboarding process for SaaS products. You need to clearly demonstrate …
Five Best Customer Retention Software Solutions for Customer Success
5 – min read Customer Retention Software Cuts Down Client Churn Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must …
How to Craft the Best Client Onboarding Questionnaire
6 – min read A client onboarding questionnaire helps you gather the information you need for excellent client relationships that promote long-term loyalty. Asking the right questions is key …
Why Customer Expansion Should Be A Critical Component of Your Growth Strategy
3 – min read Did you know that 70% of revenue in a subscription-based business comes from existing customer renewals and upsells? Renewals and upsells are effective ways to …
Open the Channels of Communication with Your Customers
3 – min read When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical …
How to Risk-Proof Your Business with Totango
3 – min read Detecting and protecting at-risk customers is important even in the best of times, but it is especially critical during times of economic instability when your …
It’s Time to Shift Right
2 – min read It may sound counterintuitive to say that now, in these times of economic uncertainty, is the time to invest and not to cut back. But …
Resolve Escalations and Deepen Customer Relationships with Totango’s New SuccessBLOC
3 – min read You always want to provide a positive, nurturing experience for your customers through every step of their journey. But despite your best efforts, sometimes issues …
Six Best Customer Engagement Platform Tools for Onboarding in 2022
5 – min read Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers …
Top Customer Engagement Tips for Retaining Executive Stakeholders
4 – min read A customer engagement strategy is critical for retaining and growing SaaS clients. It’s especially important to engage executives and stakeholders to ensure retention. In this blog, we’ll look …
Supercharging Customer Engagement with HubSpot and Totango
5 – min read Customer success goes beyond just viewing and knowing data points about your customers, and checking in periodically. Having real-time data and predictive insights connected to …
Five Contract Renewal Tools to Increase Customer Retention
5 – min read The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Knowing how to use technology to optimize …
How to Fight Excessive Customer Churn: 4 Winning Strategies
4 – min read Knowing how to fight customer churn is critical for keeping SaaS business models sustainable. The more customers you lose to churn, the more you have …
Q&A with Aruba: How We Scaled Our Customer Engagement Strategy
9 – min read What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage …
How to Be a Customer Success Ghostbuster
4 – min read What’s scarier than a ghost roaming around your attic? Being ghosted by a client – especially one that you’ve put a lot of time and …
5 Tips for Better Customer Success: Respond to Upset Customer Downgrades Effectively
4 – min read For effective customer success, respond to upset customer downgrades proactively. Just because a client downgrades, they don’t have to churn. In fact, you can use a …
3 Winning B2B Client Engagement Strategies
5 – min read B2B client engagement strategies can help you retain more customers if you know which best practices to follow. B2B engagement differs from B2C engagement in …
