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Customer Journey
Get the latest best practices on each stage of the customer journey.
- All
- Adoption
- Customer Engagement
- Customer Retention & Churn
- Escalations
- Onboarding
- Renewals
- All
- Adoption
- Customer Engagement
- Customer Retention & Churn
- Escalations
- Onboarding
- Renewals
5 Ways to Reduce Customer Churn for SaaS in a Recession
4 – min read The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. No one is certain how …
You Need a SaaS Churn Analysis ASAP. Here’s Why.
3 – min read A SaaS churn analysis is more than a quick calculation of your customer churn rate. It provides a window into the causes and effects that …
The Best Customer Retention Strategies in B2B for 2020
4 – min read Digital transformation is something many companies have been talking about for years. With recent events, COVID-19 has actually helped to lead the charge in digital …
Is Customer Retention Management Software Worth It?
4 – min read Customers are the building blocks of enterprise. Retain them over the long haul and they’ll provide the stability and dependable revenue that forms the launchpad …
Customer Retention Strategies That Work in Uncertain Times
4 – min read Change is one of the few constants in life, especially in business. Enterprises that are able to adapt to change will be able to withstand …
6 SaaS Customer Retention Best Practices
5 – min read In customer retention, every engagement counts. There is no final effort in the days and weeks leading up to an anniversary that can overcome a …
How to Fix a High Churn Rate
4 – min read Attracting new customers is always cause for celebration, but in today’s customer-centric economy, it is not enough to bring in fresh faces. You need to …
Create a Strong Customer Engagement Strategy
3 – min read We all want to believe that we have a strong relationship with our customers. However, the truth is that we’re only as important to them …
How to Create a Customer Success Adoption Plan
4 – min read
Adoption is a stage in a journey, not a point in time. It is the process of continuing to derive ever-more value from your products and services. This experience of value is critical to the health of your customer relationship, so you need a customer success adoption plan.
What is Customer Retention Management and Why Does it Matter?
4 – min read As the economy grows increasingly customer-centric, customer retention becomes more vital to the success of enterprises.
The Top 7 Churn Management Strategies for B2B Enterprises
4 – min read There are almost always indicators that a customer is going to churn, which means that if identified early, a good Customer Success team can mitigate the risk and execute a successful recovery plan.
How to Improve Your Customer Expansion Strategy
4 – min read Every business needs to grow. However, in today’s customer-centered economy, simply seeking out new customers is not enough. Companies today are instead looking to implement …
How to Perfect Your Customer Onboarding Workflow
4 – min read Onboarding is an opportunity to set your customer up for success. It is the first glimpse they get of your product and your team, and …
How to Optimize Customer Retention for B2B Enterprises
4 – min read As part of a successful B2B enterprise, you understand the importance of your customers. New customer acquisition is at the heart of most traditional business …
Customer Education Best Practices for the Onboarding Phase
4 – min read Onboarding is an exciting, critical phase of introductions and potential. It defines how you and your customer communicate, establish common goals, and begin the customer …
How to Identify At-Risk Customers and What to Do About it
4 – min read In a customer-centered economy, where a lot of revenue growth occurs within the established customer base, churn is a big problem. Customers grow more valuable …
Why You Need Personalized Customer Engagements
4 – min read When you’re a customer, you don’t want to feel like just another face in the crowd. Customers want to know that you understand their unique …
How are User Engagement and Retention Related?
3 – min read It’s simple: engaged users are more likely to stick with your brand. But heightening user engagement to compel renewals year after year isn’t so simple. …
