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Unmatched scalability and time to value
SuccessBLOCs
Pre-built customer success programs with embedded best practices
Open platform and integrations
Connected customer data streams for a 360-degree customer view
Portfolio management
Shared visibility into customer interaction for all stakeholders
Customer engagement
Automated and manual interactions to achieve customer outcomes
Reporting
Insights into customer health and team performance
Artificial intelligence
Harness the power of people + AI
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FEATURES
In-app experiences
Workflows
Multidimensional health score
Email campaigns
360 customer view
Customer segmentation
Outcome Success Plans & customer portal
Data privacy & security
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INTEGRATIONS
Salesforce
Zendesk
HubSpot
Slack
Pendo
MS Outlook
Google Calendar
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Solutions
BUSINESS OUTCOMES
Prevent churn
Increase revenue growth
Boost team efficiency
Enhance data visibility
Build customer loyalty
PROGRAMS
Manage onboarding projects
Manage contract renewals
Monitor customer health
Drive product adoption
Detect risk
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Customer success software your business can't outgrow.
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Topic
Best Practices
5 Stress Management Techniques for the Busy Customer Success Professional
January 6, 2022
5 Ways Customer Success Leaders are Fighting Burnout
December 26, 2021
Five Warning Signs Your Customer Success Team is Burnt Out
December 23, 2021
6 Essential Messages for Customer Success Manager Automation
December 21, 2021
How to Bring Agile Innovation to Customer Success
December 1, 2021
When Should You Upgrade CS Software?
November 23, 2021
5 Tips for Leading an All-Star Customer Success Team
November 1, 2021
Best Practices to Ensure a Successful Quarterly Business Review
September 3, 2021
Freemium Onboarding: How to Convert Free Users into Paying Customers
August 18, 2021
7 Digital Customer Experience Best Practices for Higher Satisfaction
August 11, 2021
Don’t Make These Frequent Freemium SaaS Mistakes
August 3, 2021
5 Best Practices for Hiring a Customer Success Manager
July 28, 2021
The Role of a Chief Customer Officer
July 15, 2021
Don’t Buy into Fake News: Why Try Before You Buy is Best
April 13, 2021
Why a Data-Driven Customer Success Program is Crucial to Your Success
March 9, 2021
Three keys to increasing customer renewals
February 26, 2021
5 Stakeholder Engagement Best Practices to Improve Customer Communication
September 15, 2020
Top 5 takeaways from Totango’s CXO Series – Virtual Event featuring SevenRooms
June 19, 2020
5 Ways to More Actively Listen to Customers
June 12, 2020
Has anyone talked to your customer today?
June 12, 2020
3 Customer Renewal Strategies that Work in Uncertain Times
June 9, 2020
5 Best Practices for a Remote Customer Success Team
May 22, 2020
6 B2B Customer Segmentation Best Practices
April 14, 2020
Tips from Totango Team: 7 Ways to Work Smarter from Home
April 3, 2020
Top 5 Customer Experience Tips to Keep Customers Happy
March 10, 2020
How to Create a Customer Success Adoption Plan
February 11, 2020
Customer Data Insights: Best Practices for Tracking and Taking Action
January 2, 2020
Time to Value: Customer Success Best Practices to Help Your Customers Grow
December 19, 2019
The Top 5 Customer Success Manager Best Practices
December 3, 2019
Five Tips for Building a Customer Success Team
October 29, 2019
How to Make the Most of Customer Experience Feedback
October 10, 2019
How are User Engagement and Retention Related?
September 26, 2019
Customer Satisfaction Best Practices You Need To Know
August 22, 2019
How to Use Customer Data: A Guide for Customer Success Teams
August 15, 2019
3 Tips for Improving the Enterprise Customer Experience
July 9, 2019
The Top 5 Customer Onboarding Metrics and How to Leverage Them
April 26, 2019
How to Calculate Adoption Rate and its Impact on Customer Lifetime Value
March 19, 2019
The 5 Best Strategies to Win Back Lost Customers for Your Enterprise
March 7, 2019
5 Best Practices for Effective Customer Escalation Handling
March 5, 2019
Successful Winback Campaign Examples for Your Customer Success Team
February 21, 2019
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