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CAPABILITIES
Why Totango?
Unmatched scalability and time to value
SuccessBLOCs
Pre-built customer success programs with embedded best practices
Open platform and integrations
Connected customer data streams for a 360-degree customer view
Portfolio management
Shared visibility into customer interaction for all stakeholders
Customer engagement
Automated and manual interactions to achieve customer outcomes
Reporting
Insights into customer health and team performance
Artificial intelligence
Harness the power of people + AI
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FEATURES
In-app experiences
Workflows
Multidimensional health score
Email campaigns
360 customer view
Customer segmentation
Outcome Success Plans & customer portal
Data privacy & security
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INTEGRATIONS
Salesforce
Zendesk
HubSpot
Slack
Pendo
MS Outlook
Google Calendar
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Solutions
BUSINESS OUTCOMES
Prevent churn
Increase revenue growth
Boost team efficiency
Enhance data visibility
Build customer loyalty
PROGRAMS
Manage onboarding projects
Manage contract renewals
Monitor customer health
Drive product adoption
Detect risk
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Customer success software your business can't outgrow.
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Farm Don't Hunt by Guy Nirpaz
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Topic
Customer Centricity
How to Build a Customer Centric Roadmap for Your SaaS Product
December 29, 2021
The Ultimate Guide to Creating a Customer-Centric Culture
April 28, 2021
SAP’s Transformation and Innovation in Customer Success
August 21, 2020
5 Best Practices to Encourage Customer-Centric Growth
February 4, 2020
The Best Customer-Centric Uses of Data
September 19, 2019
What are the Benefits of Customer-Centricity?
August 8, 2019
The Top 5 Customer-Centric Goals for an Enterprise
July 2, 2019
5 Customer-Centric Marketing Strategies for SaaS Companies That Deliver ROI
January 4, 2019
True Customer Obsession – I agree with Jeff Bezos
January 1, 2019
6 Key Takeaways from Forrester Research Guest Webinar on Customer-Centricity
May 4, 2017
Totango DNA-CX™: The Customer-Centric Data Technology Powering Zoe™
March 23, 2017
Becoming customer centric at an early-stage startup
February 24, 2016
Start Each Day Focused on Customers
January 5, 2011
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