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Customer Retention & Churn

How to fight customer churn

How to Fight Excessive Customer Churn: 4 Winning Strategies

December 28, 2021

how to build a customer early warning system

How to Build An Early Customer Warning System

July 8, 2021

retention metrics that matter

Customer Retention Metrics: The Metrics That Matter

May 14, 2021

How to Retain Customers

How to Retain More Clients: Benefits and Strategies

May 6, 2021

cost of retention vs aquistion

How to Calculate the Cost of Customer Retention Versus Customer Acquisition

April 30, 2021

Improve your customer retention rate

How to Calculate and Improve Your Customer Retention Rate

March 5, 2021

understand why customers churn

What Is Customer Churn?

February 12, 2021

7 step customer success strategy

7 Step Customer Success Strategy for Higher Lead Conversion and Customer Retention

February 10, 2021

Totango Churn Prevention

Proactive Churn Prevention Promotes Customer Retention

January 26, 2021

How to prevent customer churn

How to Prevent Customer Churn

December 1, 2020

escalation management framework

Escalation Management Framework Techniques to Put into Action Now

October 22, 2020

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How to Improve Customer Retention—Even During a Pandemic

October 8, 2020

Customer retention during economic downturns

Customer Retention During Economic Downturns: What’s Top of Mind for Your Customers?

October 2, 2020

How to Predict Customer Churn

How to Predict Customer Churn—And What to Do About It

September 1, 2020

Preventing customer churn during a pandemic means following thoughtful strategies.

Customer Churn During a Pandemic: What SaaS Companies Need to Know

July 21, 2020

COVID-19’s Effect on Customer Churn - What You Can Do About It in 5 Steps

What Is COVID-19’s Effect on Customer Churn—And What You Can Do About It in 5 Steps

June 26, 2020

Retain at-risk customers with a plan to reach practical goals.

How to Retain At-Risk Customers When Everyone is At-Risk

May 29, 2020

Reduce customer churn in SaaS markets by engaging and delivering value.

5 Ways to Reduce Customer Churn for SaaS in a Recession

May 19, 2020

A SaaS churn analysis maximizes your ability to capitalize on what you can learn from customer churn.

You Need a SaaS Churn Analysis ASAP. Here’s Why.

May 8, 2020

Customer retention strategies in 2020 are quickly changing and those focused on digital transformation and customer engagement will ultimately retain more customers.

The Best Customer Retention Strategies in B2B for 2020

May 5, 2020

Effective customer retention software will gather customer information and create actionable, results-driven goals.

Is Customer Retention Management Software Worth It?

May 4, 2020

The best customer retention strategies arm you for any situation.

Customer Retention Strategies That Work in Uncertain Times

April 28, 2020

Effective customer retention strategies to ensure the success of your client and your business.

6 SaaS Customer Retention Best Practices

April 24, 2020

The first step to fixing a high churn rate is to learn its causes and how to address them.

How to Fix a High Churn Rate

March 3, 2020

what is customer retention management

What is Customer Retention Management and Why Does it Matter?

January 28, 2020

churn management strategies

The Top 7 Churn Management Strategies for B2B Enterprises

January 23, 2020

Knowing how to optimize customer retention will help you maintain beneficial relationships long-term.

How to Optimize Customer Retention for B2B Enterprises

December 10, 2019

A customer success platform can help you identify at-risk customers and take action.

How to Identify At-Risk Customers and What to Do About it

November 7, 2019

What is the cost difference associated with attaining a new customer versus keeping a new one, and how do you optimize both?

Customer Retention vs New Customer Acquisition: How Do You Optimize Both?

September 24, 2019

Customer retention optimization strategies will help you increase customer lifetime value.

Customer Retention Optimization Strategies to Keep Customers Long-Term

August 29, 2019

Retaining current customers ultimately leads to higher profits.

The Relationship Between Customer Retention and Profitability Explained

July 18, 2019

Importance of focusing on current customers, high customer retention.

Understanding the Importance of Customer Retention

July 11, 2019

The best way to stop churn is to take proactive preventative measures.

The Top 4 Causes of Customer Churn and How to Address Them

May 21, 2019

Reducing Churn: ROI-Focused SaaS Strategies for Customer Success

February 5, 2019

The 5 Best Customer Retention Strategies for Subscription Businesses

January 15, 2019

These best practices can help your enterprise reduce churn.

How to Beat the Average Churn Rate for Subscription Service Enterprises

January 8, 2019

Customer Support + Customer Success: Working Together to Increase Customer Satisfaction, Retention, and Growth

July 18, 2018

Zendesk + Totango: Strengthening Your Early Warning System

September 8, 2016

Customer Retention Cost: A New Metric for the Boardroom

February 23, 2015

4th Annual SaaS Metrics Report: Disconnect between intentions and reality?

December 22, 2014

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