Totango Blog: Your Guide to Managing the Customer Journey

Mia Jacobs |July 18, 2018

Customer Support + Customer Success: Working Together to Increase Customer Satisfaction, Retention, and Growth

According to data from Forrester Research, almost two-thirds of interactions between a customer and a company take place through the Customer Service department. Customers often turn to Customer Service or Customer Support teams for help throughout the customer journey. From…

Catherine Qu |December 15, 2016

Ten Reasons Your Organization Needs Totango, the Leader in Customer Success Management

Customer Success technology has finally reached mainstream recognition as an integral tool for any subscription business. Your organization can’t afford to wait any longer to add a Customer Success solution to your current tech stack. And that’s where Totango comes…

Catherine Qu |July 27, 2016

3 Ways to Correct a Bad Customer Onboarding Experience

Few things are more troubling for a business than losing a new customer because of a bad onboarding experience. If you identify that a customer is unhappy with their onboarding process, it is important to move quickly to turn the…

Catherine Qu |July 15, 2016

How to Boost Slow Product Adoption After Onboarding Your Customer

Onboarding is a crucial time to provide the training and resources that customers need to make the most out of your product. While many customers might be able to quickly ramp up after onboarding, there are some customers that are…

Catherine Qu |March 22, 2016

New Totango Enterprise Edition Transforms Business by Managing Customer Success at Every Level

Recently, we announced Totango Enterprise Edition , tailored for all companies, regardless of company size, selling into accounts with multiple teams, divisions, and subsidiaries; as well as large companies with multiple products and more complex channel sales organizations. If you…

Catherine Qu |October 18, 2015

The Business of Customer Success

Customer Success is a brand new profession. Its origin is based on the need for subscription and lifetime focused business to retain and grow their existing customers (customer base). I would like to offer a business perspective to organizations and…