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Unmatched scalability and time to value
SuccessBLOCs
Pre-built customer success programs with embedded best practices
Open platform and integrations
Connected customer data streams for a 360-degree customer view
Portfolio management
Shared visibility into customer interaction for all stakeholders
Customer engagement
Automated and manual interactions to achieve customer outcomes
Reporting
Insights into customer health and team performance
Artificial intelligence
Harness the power of people + AI
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FEATURES
In-app experiences
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Multidimensional health score
Email campaigns
360 customer view
Customer segmentation
Outcome Success Plans & customer portal
Data privacy & security
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INTEGRATIONS
Salesforce
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HubSpot
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MS Outlook
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Solutions
BUSINESS OUTCOMES
Prevent churn
Increase revenue growth
Boost team efficiency
Enhance data visibility
Build customer loyalty
PROGRAMS
Manage onboarding projects
Manage contract renewals
Monitor customer health
Drive product adoption
Detect risk
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Customer success software your business can't outgrow.
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Farm Don't Hunt by Guy Nirpaz
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Topic
Customer Retention & Churn
The Responsibility of Customer Retention: Whose job is it anyway?
May 2, 2013
Customer Success How To: Learning from Customers Who Churn
March 8, 2012
On User Retention as a Service
December 22, 2011
Tip on How to Reduce Churn (Even in Low-Touch Models)
November 28, 2011
3 Ways to calculate SaaS Churn (and churn cohorts)
October 26, 2011
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