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CAPABILITIES
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Unmatched scalability and time to value
SuccessBLOCs
Pre-built customer success programs with embedded best practices
Open platform and integrations
Connected customer data streams for a 360-degree customer view
Portfolio management
Shared visibility into customer interaction for all stakeholders
Customer engagement
Automated and manual interactions to achieve customer outcomes
Reporting
Insights into customer health and team performance
Artificial intelligence
Harness the power of people + AI
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FEATURES
In-app experiences
Workflows
Multidimensional health score
Email campaigns
360 customer view
Customer segmentation
Outcome Success Plans & customer portal
Data privacy & security
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INTEGRATIONS
Salesforce
Zendesk
HubSpot
Slack
Pendo
MS Outlook
Google Calendar
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Solutions
BUSINESS OUTCOMES
Prevent churn
Increase revenue growth
Boost team efficiency
Enhance data visibility
Build customer loyalty
PROGRAMS
Manage onboarding projects
Manage contract renewals
Monitor customer health
Drive product adoption
Detect risk
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Customer success software your business can't outgrow.
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Farm Don't Hunt by Guy Nirpaz
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Topic
Customer Success
Customer Success Summit agenda is announced!
February 11, 2013
Top 3 Priorities of a Customer Success Manager
October 11, 2012
OVUM: On The Radar – Totango
October 2, 2012
The Future of Customer Success Management: A Look Ahead
March 29, 2012
Customer Success Management & The Channel
January 25, 2012
Customer Success as a Main Metric
January 11, 2012
Your Customers Success is Your Own Success
December 20, 2011
What Do Customer Success Managers Need?
December 5, 2011
3 Outright Strategies to Improve SaaS Customer Success
November 14, 2011
Does your SaaS Business have a VP Customer Success?
October 20, 2011
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