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SuccessBLOCs
Pre-built customer success programs with embedded best practices
Open platform and integrations
Connected customer data streams for a 360-degree customer view
Portfolio management
Shared visibility into customer interaction for all stakeholders
Customer engagement
Automated and manual interactions to achieve customer outcomes
Reporting
Insights into customer health and team performance
Artificial intelligence
Harness the power of people + AI
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FEATURES
In-app experiences
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Multidimensional health score
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360 customer view
Customer segmentation
Outcome Success Plans & customer portal
Data privacy & security
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INTEGRATIONS
Salesforce
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Slack
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MS Outlook
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Solutions
BUSINESS OUTCOMES
Prevent churn
Increase revenue growth
Boost team efficiency
Enhance data visibility
Build customer loyalty
PROGRAMS
Manage onboarding projects
Manage contract renewals
Monitor customer health
Drive product adoption
Detect risk
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Customer success software your business can't outgrow.
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Farm Don't Hunt by Guy Nirpaz
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Topic
Archives
Understand Customer Behavior in Your Trial Period
December 21, 2011
Your Customers Success is Your Own Success
December 20, 2011
10 Tips for B2B Sales in the Subscription Economy
December 14, 2011
The Top 10 Requirements for an Effective Client Lifecycle
December 12, 2011
6 Steps to On Boarding Software-as-a-Service Customers
December 8, 2011
Freemium Sales Models for B2B and SaaS
December 7, 2011
Customer Engagement for a SaaS Land & Expand Strategy
December 6, 2011
What Do Customer Success Managers Need?
December 5, 2011
Trial Conversion “The Early Days” – Lean Startup Presentation
December 3, 2011
What is the Best Sales Model for You?
December 1, 2011
Top-of-Funnel Strategy
November 30, 2011
Do you Distinguish Your Sales to Hunters and Farmers?
November 29, 2011
Tip on How to Reduce Churn (Even in Low-Touch Models)
November 28, 2011
Evolving from Document System to Engagement System
November 22, 2011
Converting from Visitors to Signups and from Freemium to Paid in a Fun Way
November 21, 2011
When Not to Waste Your Time on a SaaS Sales Prospect
November 18, 2011
How NOT to Sell in SaaS and Increase Paid Conversions
November 17, 2011
Top 5 Trends in Sales 2.0
November 16, 2011
3 Outright Strategies to Improve SaaS Customer Success
November 14, 2011
Genuine Customer Engagement
November 13, 2011
6 Tips for Cloud Sales using Channels
November 8, 2011
3 Recommendations for Sales Compensation for SaaS
November 8, 2011
Trial Conversion is Top Priority in SaaS
November 2, 2011
Joel York: Why to Measure Customer Engagement in SaaS?
October 31, 2011
Using Customer Analytics to Increase Revenues of SaaS Business
October 28, 2011
3 Ways to calculate SaaS Churn (and churn cohorts)
October 26, 2011
Survey Results: Which Metrics are Key to SaaS Executives?
October 24, 2011
Does your SaaS Business have a VP Customer Success?
October 20, 2011
The SaaS Executive Dashboard
October 10, 2011
Treat Customers Based on Their Values
October 4, 2011
Customer Engagement is Key for SaaS
September 28, 2011
Customer Lifetime Value and Customer Experience
September 19, 2011
Free Trial Average Conversion Rate and Other Metrics
September 14, 2011
Measuring User Engagement in Web Applications
September 12, 2011
Top 3 Metrics to Measure Customer Engagement
September 7, 2011
Product Update: How Much Time Are Users Investing in Your Web-App?
September 2, 2011
4 Tips to Increase B2B SaaS Sales
August 24, 2011
Tools to Manage a Successful SaaS Business
August 17, 2011
Making the Most of Your Metrics – Part 2
August 10, 2011
SaaS Best Practices: Measuring Trial Conversion Rates – Part 1
August 3, 2011
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