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Why Totango?
Unmatched scalability and time to value
SuccessBLOCs
Pre-built customer success programs with embedded best practices
Open platform and integrations
Connected customer data streams for a 360-degree customer view
Portfolio management
Shared visibility into customer interaction for all stakeholders
Customer engagement
Automated and manual interactions to achieve customer outcomes
Reporting
Insights into customer health and team performance
Artificial intelligence
Harness the power of people + AI
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FEATURES
In-app experiences
Workflows
Multidimensional health score
Email campaigns
360 customer view
Customer segmentation
Outcome Success Plans & customer portal
Data privacy & security
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INTEGRATIONS
Salesforce
Zendesk
HubSpot
Slack
Pendo
MS Outlook
Google Calendar
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Solutions
BUSINESS OUTCOMES
Prevent churn
Increase revenue growth
Boost team efficiency
Enhance data visibility
Build customer loyalty
PROGRAMS
Manage onboarding projects
Manage contract renewals
Monitor customer health
Drive product adoption
Detect risk
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Customer success software your business can't outgrow.
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Farm Don't Hunt by Guy Nirpaz
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Topic
By Totango Team
The Responsibility of Customer Retention: Whose job is it anyway?
May 2, 2013
Customer Retention Guest Blog: Three Loyalty Moments
March 21, 2013
EXCLUSIVE REPORT: Customer Intelligence for Software Companies
February 26, 2013
Customer Success Summit agenda is announced!
February 11, 2013
Webinar Replay: 3 takeaways for Customer Journey Mapping
December 18, 2012
Customer Journey Mapping For SaaS Companies: New Strategy To Drive Growth
December 6, 2012
5 statistics on customer marketing that may surprise you (and infographic)
December 4, 2012
5 ways to a happier and more productive signup process
November 8, 2012
Signup and Trial Process Benchmark Report: The Good, The Bad, The Ugly
November 7, 2012
5 ways to level up customer loyalty
October 31, 2012
Top 3 Priorities of a Customer Success Manager
October 11, 2012
OVUM: On The Radar – Totango
October 2, 2012
2nd Annual SaaS Metrics Survey Results
September 19, 2012
2012 SaaS Conversions Benchmark Report is here!
September 17, 2012
Amy’s Customer Success Manifesto – Part3:Metrics
September 4, 2012
Top 5 Quotes from CRM Evolution Day 2
August 14, 2012
5 Analysts on a revolution that is customer engagement
August 7, 2012
SEOmoz conversion isn’t as great as it seems
July 25, 2012
How customer engagement can predict profits
July 17, 2012
Engagement Technique: Are you a Mad Man or a Math Man?
May 10, 2012
6 Social Selling Tips to Implement Today (from Sales 2.0 San Francisco)
April 3, 2012
Top 10 Sales 2.0 Leaders I Want to Meet
March 29, 2012
The Future of Customer Success Management: A Look Ahead
March 29, 2012
3 Steps to Lifecycle Marketing Success
March 29, 2012
Drive Adoption with Billing
March 26, 2012
Freemium, Free Trial and Pricing Models in 550 SaaS Companies
February 28, 2012
Customer Success Management & The Channel
January 25, 2012
The Top 10 Requirements for an Effective Client Lifecycle
December 12, 2011
What Do Customer Success Managers Need?
December 5, 2011
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