Introducing Customer Experience Canvas
March 25, 2022
2 – min read Does this sound familiar to you? Your team sets out to map a new customer success workflow or process, but
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I’m passionate about customer success and writing great content that people love to read.
3 Things CMOs Should Do During an Economic Downturn
3 – min read The primary mission of a Chief Marketing Officer (CMO) is to foster growth, attract new leads, and increase sales by effectively communicating the value the …
Customer Success in SaaS: A Complete Guide & Best Practices
6 – min read Customer success in SaaS differs from CS in other industries. The software service industry presents unique challenges for customer success management while also creating unique …
3 Things CROs Should Know During an Economic Downturn
3 – min read What do you do if your job responsibilities include managing every revenue-generating function in your organization and driving predictable growth – and then the world …
Resolve Escalations and Deepen Customer Relationships with Totango’s New SuccessBLOC
3 – min read You always want to provide a positive, nurturing experience for your customers through every step of their journey. But despite your best efforts, sometimes issues …
Why Now is the Time to Invest in Customer Success
2 – min read Right now, we are on the cusp of an economic downturn. Inflation and interest rates are soaring, the stock market is plummeting, and organizations are …
What is Composable Customer Success and Why is it Important for Your Business?
3 – min read If you have a child that loves to play with LEGOs, then you probably know that one of the greatest things about these little interconnecting …
Tips for Navigating Your Customer Success Career Path
4 – min read As we saw in our 2021 State of the Customer Success Industry and Salary Report, the role of Customer Success Manager (CSM) is one of …
How to Scale Your Recurring Revenue Model
3 – min read Recurring revenue models have taken over the world. OK, maybe not the world, but they have become an increasingly important factor these days for helping …
Six Customer Success Email Templates to Save Your CS Team Time
4 – min read Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be …
Simplify Business Reviews with Totango’s Presentation Builder
2 – min read Many organizations rely on quarterly business reviews (QBRs) as their dedicated opportunity to check in with customers and ensure their needs are being met. However, …
Product-led Growth: What It Is and Why You Need It
5 – min read Product-led growth (PLG) has emerged as one of the best strategies for selling SaaS software. It lets your product do the talking, departing from a …
Why You Need More than CRM Features for Customer Success
4 – min read Customer relationship management software is great for sales, but it isn’t a substitute for a customer success platform. In this blog, we’ll talk about why …
Five Best CRMs for B2B Sales in 2022
5 – min read Wondering what is the best CRM for B2B sales? Well we’re here to help with our guide to the best CRMs for both small businesses and …
Six Best Customer Engagement Platform Tools for Onboarding in 2022
5 – min read Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers …
Top Customer Engagement Tips for Retaining Executive Stakeholders
4 – min read A customer engagement strategy is critical for retaining and growing SaaS clients. It’s especially important to engage executives and stakeholders to ensure retention. In this blog, we’ll look …
Customer Health Score: A Guide to Improving Client Satisfaction
4 – min read Customer health score is one of the fastest and easiest ways to assess whether your SaaS customers are satisfied with your product and brand. Knowing …
Mistakes to Avoid When Selecting a CS Platform: Not Thinking of Customer Success as a Team Sport
3 – min read Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about …
Mistakes to Avoid When Selecting a CS Platform: Not Being Able to Create Inspiring Journeys
3 – min read Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about …
Mistakes to Avoid When Selecting a CS Platform: Not Putting Customer Success into the Hands of Your Whole Team
3 – min read Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about …
Making the Switch: How to Evaluate a New Customer Success Platform
3 – min read In order to effectively optimize, scale and provide your customers with the best experiences possible, you need to have a high-quality customer success platform. But …
Mistakes to Avoid When Selecting a CS Platform: Not Having a Modern Mindset
3 – min read Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about …
Top 10 Insights from Customer Success Executives in 2022
3 – min read At Totango’s 2022 Global Executive Forum, customer success leaders from around the world came together to connect with their peers, share ideas and learn about …
How to Easily Design and Run Your Customer Journey
2 – min read Mapping out your customer journey is not an easy task. It can be complicated and messy and difficult to see the path forward. When you …
Six Best NPS Software Solutions for 2022
4 – min read The number of NPS software providers has proliferated as the importance of tracking Net Promoter Score (NPS) has been realized by a growing number of …
How to Use Visual Collaboration to Create Winning Customer Experiences
2 – min read When it comes to creating winning customer experiences, consistency is key. Your customers should experience the same level of quality from your company at each …
Supercharging Customer Engagement with HubSpot and Totango
5 – min read Customer success goes beyond just viewing and knowing data points about your customers, and checking in periodically. Having real-time data and predictive insights connected to …
Introducing Customer Experience Canvas
2 – min read Does this sound familiar to you? Your team sets out to map a new customer success workflow or process, but each person has a different …
That’s a Wrap! Global Executive Forum 2022 Delivers Inspiration, Demonstrations & Conversation
3 – min read We were thrilled to bring back our in-person Global Executive Forum last week and have the opportunity to host customer success leaders at the beautiful …
Scaling Your Customer Success Team? 3 Mistakes to Avoid (And Their Solutions)
4 – min read Efforts to scale customer success team activity often fall short because of failure to avoid common mistakes. Your human resources practices, your project management procedures …
Women Are Leading the Way Every Day at Totango
2 – min read With March dedicated to celebrating women’s history, International Women’s Day on March 8 is a special day to honor women’s achievements, raise awareness against bias, …
Best Customer Success Communities in 2022
5 – min read Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels …
B2B Customer Service vs. Customer Success
6 – min read B2B customer service is often confused with B2B customer success, but they are not the same. Despite their differences, however, they do share an intimate …
How to Empower Women in Tech
4 – min read Did you know that while women make up more than 50 percent of the U.S. workforce, less than one in five employees in the tech …
See Why Totango is the Leader in Customer Success Innovation | 2022 Product Roadmap
2 – min read Have you seen what Totango is working on? Ravit Danino, our SVP of Product presented our Roadmap to Customer Success and what’s coming for 2022 …
Mapping Your SaaS Customer Journey in Seven Steps
6 – min read Your SaaS customer journey map lays out optimized outcomes that lead to customer renewals, upsells, and referrals. Here, we’ll show you how to create your path …
How to Apply The 5 Love Languages to Customer Success
3 – min read Do you know your love language? According to Dr. Gary Chapman, every person has a primary love language in which they need to be spoken …
Three Steps to a Winning B2B Customer Experience Plan
4 – min read Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning …
Five Contract Renewal Tools to Increase Customer Retention
5 – min read The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Knowing how to use technology to optimize …
4 Keys to Customer Success Team Enablement
3 – min read Qlik’s Vice President of Customer Success Operations and Chief of Staff Chris Wood and his team were on the hunt for a customer success tool …
Land your Next Customer Success Manager Job with these 3 Tips
4 – min read Whether you’ve worked in the customer success industry for a while or you’ve recently decided that this is the career path for you, searching for …
Latest Totango News
See Why Totango is the Leader in Customer Success Innovation | 2022 Product Roadmap
February 25, 2022
2 – min read Have you seen what Totango is working on? Ravit Danino, our SVP of Product presented our Roadmap to Customer Success
It’s a Wrap! 2021 Product Highlights in Review
December 28, 2021
< 1 – min read In our State of the Customer Success Industry and Salary Report for 2021 customers told us that their top challenges
