Your Totango Product Update -Thankful in Fiji
November 20, 2020
2 – min read Hi, While the trees continue to bolster bright red and orange it is a great time of year to be
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What is Customer 360 and How Does it Affect Customer Success?
4 – min read Today’s consumers have higher expectations for the companies they work with than ever before. The digital business landscape has made it so competitors can easily …
The Digital Onboarding Process Decreases Your Implementation Timeline
5 – min read It is critical that at each phase in the customer success lifecycle, you are engaging your customer with the goal of retaining them. Onboarding is …
How Customer Success Technology Tackles the Top CS Challenges
6 – min read Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. A decline in new business …
Why a Customer Success Plan Is the Best Thing You Can Do for Your Customer Relationship
4 – min read A key component of creating customer success is working with your customer to identify and organize mutual goals into a standardized customer success plan. Outcome …
How Data-Driven Customer Engagement Drives SAP’s Customer First Vision
4 – min read When SAP, one of the world’s largest enterprise software companies, went in search of a way to improve customer retention and expansion, they chose a …
7 Customer Onboarding Best Practices
6 – min read Onboarding is defined as the actions your company takes after a customer signs up to use your product. These actions are crucial to customer success, …
Escalation Management Framework Techniques to Put into Action Now
5 – min read When operating within a customer-centered economy, maintaining client satisfaction is an absolute necessity—a fact that’s been made all the more true thanks to today’s increasingly …
Measuring Customer Experience: How to Collect the Right Data and Act on It
4 – min read It is essential for a company to understand the behavior, opinions, and needs of their customers to provide the best service possible. A business’s relationship …
Customer Data Platform Benefits: How to Make the Most of Them
5 – min read As business becomes increasingly digitized and competitive, customer engagement that makes clients feel valued and appreciated becomes more critical. Covid-19 adds another complicating factor—a heightened …
7 Strategies for Turning Customers into Advocates
5 – min read Given that peer recommendations are among the most trusted sources of information about a business, positive reviews from existing customers can quickly turn into genuine …
How to Improve Customer Retention—Even During a Pandemic
6 – min read Customer retention is the continuation of a valued service. Like the binge-worthy series that demands one more late-night episode after another, when things are going …
Customer Success vs. Customer Support: What Are the Differences?
4 – min read Customer success vs. customer support: although these two terms appear similar, they actually refer to two different, yet complementary, functions within a company. Fulfilling a …
Customer Retention During Economic Downturns: What’s Top of Mind for Your Customers?
5 – min read The unpredictability of an economic downturn, such as the continuing COVID-19 pandemic, can introduce uncertainty into the relationship between you and your customer. Sudden and …
How to Choose a Customer Engagement Model
4 – min read Dynamic customer engagement is key to building strong relationships with your customers. Customer engagement connects your customers with your company, through both personal and digital …
How to Measure the Lifetime Value of SaaS Customers
4 – min read Customer lifetime value (CLV) is a glimpse into your enterprise’s future. It is the sum of the profit you make from your customers over time, …
Customer Success at Scale: Using CS Automation to Do More With Less
3 – min read In today’s digital landscape, the constant evolution of technology continually changes the way we communicate and do business with each other. This especially extends to …
Creating Value for Customers: How to Help Customers Thrive
5 – min read Making your customers successful is ultimately about delivering value—you can create value for your customers by placing them in a position to grow their enterprise …
Building Your Product Adoption Strategy: 5 Ways to Improve Customer Engagement
5 – min read Customer success in the 2020s is a precision business. Just as resource companies have boosted yields and increased prospect success rates through the adoption of …
The Most Important Customer Success Metrics to Track and How to Improve Them
5 – min read Customer success metrics should always lead to action. The most important metrics are used to reveal the kind of customer experience you are delivering. This …
5 Stakeholder Engagement Best Practices to Improve Customer Communication
5 – min read Your communication with your customer is the force multiplier that can unlock the full potential of your product. The advice, lessons, and encouragement you provide …
How Data-Driven Customer Engagement Delivers Value to Each Customer
4 – min read For any business, the question of how to meet the needs of the client is front and center. After all, as the old adage goes, …
Top 5 Reasons Tech-Touch Customer Success Solutions Are a Win-Win
5 – min read You can deliver more value in one targeted message than you can in an entire afternoon of aimless conversation. That is the idea behind tech-touch …
How to Predict Customer Churn—And What to Do About It
5 – min read To paraphrase the famous saying, there are only two things that are certain in business: churn and taxes. While it is impossible to completely avoid …
A Customer Onboarding Checklist for Successful CS Teams
3 – min read A lot goes into crafting the ideal onboarding process for SaaS products. You need to clearly demonstrate the ins and outs of your software to …
What Is Customer Success?
5 – min read An enterprise cannot survive without satisfied customers to support it. This has always been true, but never has it been more true than in the …
SAP’s Transformation and Innovation in Customer Success
6 – min read In our latest installment in the CXO Series, we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business …
Low-Touch Vs. High-Touch Customer Success Models
4 – min read There is an old test that young journalists use to measure the power of their writing. A person who reads your story should be able …
How Should You Define Customer Success?
5 – min read In customer success, your customers define their own victories. No one-size-fits-all finish line exists that clients must strive to cross, and there is no Harvard …
5 Tips to Deliver a Great SaaS Customer Onboarding Experience
4 – min read Customer onboarding is an introduction to a new way of working. Your customer has sought out your product because they hope it will bring them …
5 Ways Customer Success Automation Can Maximize Your CS Team’s Time
5 – min read The challenge of the digital marketplace is to make every customer feel like they are your only customer. Thankfully, the same advances that helped build …
Engaging Customers During COVID-19: How to Cut Through the Noise
3 – min read Customer engagement, while always a vital piece of the puzzle of success, has never been more important than it has become since the pandemic. The …
4 Ways to Speed Up New SaaS Customer Onboarding
6 – min read Customer retention is critical to success in today’s customer-centric economy. Onboarding sets the stage for customer retention by beginning a positive long-term relationship between you …
The Best B2B Client Expansion Strategy
5 – min read Client expansion is the bird-in-the-hand approach to B2B enterprise growth. Just as the proverb implies, there is a lot of potential in the assets you …
Customer Churn During a Pandemic: What SaaS Companies Need to Know
4 – min read A crisis is a time for Customer Success teams. In situations such as the current COVID-19 pandemic, your CS team can take action to prevent …
3 Communications Strategies to Use During a Crisis
3 – min read Communication during a crisis is about protecting your core asset, your customers. The digital transformation of business has shifted enterprise focus toward customer retention and …
What Is COVID-19’s Effect on Customer Churn—And What You Can Do About It in 5 Steps
4 – min read The COVID-19 pandemic increased the risk of customer churn across almost every industry. Forrester predicts that software growth as a whole will slow down to …
How to Improve NPS: 6 Best Practices for Your CS Team
5 – min read There has never been a more important time to understand what is going through your customers’ heads. The COVID-19 pandemic has created uncertainty across the …
Has anyone talked to your customer today?
3 – min read As America gets back to work and begins recovering from the economic downturn and delays that accompanied the 2020 pandemic, companies are discovering they must …
3 Customer Renewal Strategies that Work in Uncertain Times
5 – min read The COVID-19 pandemic may have radically altered the marketplace around us, but the fundamentals of customer renewal strategies remain the same. Customers have always based …
Revising Your Customer Success Crisis Plan
5 – min read Crises are an unfortunate fact of life. All the planning in the world cannot prevent every emergency or protect against every potential hazard. However, having …
Latest Totango News
Totango Product Update -Fiji we have arrived
October 20, 2020
2 – min read Hi, We have finally virtually arrived in Fiji and I am excited to spend from now until the end of
Get The Complete Picture With Enhanced Customer 360 SuccessBLOC
September 30, 2020
< 1 – min read Today we’re announcing multiple updates to the Customer 360 SuccessBLOC, making it more powerful than ever before. With the Customer
