Supercharging Your Tech Stack with Totango: Amplify Your Data Warehouse
June 11, 2021
3 – min read In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology
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I’m passionate about customer success and writing great content that people love to read.
5 Tips for Better Customer Success: Respond to Upset Customer Downgrades Effectively
4 – min read For effective customer success, respond to upset customer downgrades proactively. Just because a client downgrades, they don’t have to churn. In fact, you can use a …
Understand What Is Driving Customer Adoption
2 – min read Knowing what is driving customer adoption provides the information you can use to boost retention. Let’s look at three of the biggest keys. Continuous Onboarding …
Learn How to Get Customer Feedback Easily and Efficiently
4 – min read Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Customers who are upset will …
What Is CSAT and How Can It Help You Improve Satisfaction?
4 – min read What is CSAT, what is it good for and how do you track it and use it? In this post, we’ll focus on this important …
Should You Use a Freemium SaaS Model to Sell Your App?
6 – min read The freemium SaaS model, where you offer limited free use of your product to promote a premium version, has become common in the tech industry. …
Learn What Influences Customer Satisfaction in Order to Increase Retention
4 – min read Knowing what influences customer satisfaction can help you improve your clients’ experience and increase retention rates. Here we’ll focus on five of the top factors …
3 Winning B2B Client Engagement Strategies
5 – min read B2B client engagement strategies can help you retain more customers if you know which best practices to follow. B2B engagement differs from B2C engagement in …
Best Practices to Ensure a Successful Quarterly Business Review
4 – min read A quarterly business review (QBR) is a chance to bring together your executives and your clients’ executives to discuss the health of their business and …
Artificial Intelligence in Customer Success: Emergence and Outlook
4 – min read Artificial intelligence in customer success is no longer an innovation but an established best practice. AI has changed the way customer success is defined, placing …
Freemium Onboarding: How to Convert Free Users into Paying Customers
4 – min read Freemium onboarding forms a critical stage in users’ path to becoming paying customers. The email sequences you use to onboard freemium users can directly determine whether they …
7 Digital Customer Experience Best Practices for Higher Satisfaction
4 – min read The quality of your customers’ experience impacts satisfaction and retention. Here are 7 digital customer experience best practices. We’ll cover strategies for enhancing experience throughout …
Driving Software Adoption through Customer Success: 6 Ways to Improve Customer Engagement
5 – min read Driving software adoption through customer success in the 2020s is a precision business. In the same way that access to large quantities of accurate data …
4 Effective Strategies for Communicating with Upset Customers
4 – min read Strategies for communicating with upset customers can help you retain clients and transform escalations into opportunities. In this blog, we’ll look at some common causes …
Don’t Make These Frequent Freemium SaaS Mistakes
5 – min read A freemium strategy is one of the best ways to sell a SaaS product. However, common freemium SaaS mistakes can thwart this otherwise effective approach. …
Why BI Software is Simply Not Enough for Customer Success Teams
4 – min read Have you ever tried to recreate a meal you had at a restaurant? You went to the store, purchased the ingredients, and then came home …
5 Best Practices for Hiring a Customer Success Manager
4 – min read Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Customer success managers serve …
How to Structure your Customer Success Team
4 – min read What makes a sports team successful? Excellent athletes who work together on both offense and defense to win the game. A good pitcher alone won’t …
5 Tips for Building a World-Class Customer Success Team
5 – min read The COVID-19 pandemic created a new sense of urgency around protecting and nurturing customers by highlighting the fact that customers truly are the core of …
The Role of a Chief Customer Officer
4 – min read The role of a Chief Customer Officer (CCO) is a fairly new addition to the C-suite, but it has been on the rise over the …
Understanding Customer Success: Growth Driven by the Customer-Centered Economy
4 – min read Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. In the old days, growing …
How to Build An Early Customer Warning System
5 – min read Many of the companies we talk to today all have the same challenge: they are sick and tired of firefighting their customer accounts. Firefighting happens …
Measuring Customer Loyalty: 5 Ways to Track It
4 – min read Measuring customer loyalty gauges the strength of your client relationships, helping you predict and manage performance. Loyal customers are likely to buy from you again …
How to Boost Slow Product Adoption After Onboarding Your Customer
4 – min read Knowing how to boost product adoption after onboarding is critical for customer retention. Onboarding is a crucial time to provide the training and resources that …
What Is Customer Segmentation? Definitions, Uses and Success Tips
5 – min read What is customer segmentation? It’s a key principle for doing business in a digital environment, but many companies don’t apply it effectively. Here we’ll discuss …
Supercharging Your Tech Stack with Totango: Amplify Your Data Warehouse
3 – min read In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. …
Q&A Session: Mastering Scale with Digital Customer Journeys
6 – min read During the live presentation of the Technology & Services Industry Association (TSIA) Interact webinar “Mastering Scale with Digital Customer Journeys”, Totango CCO and COO Jamie …
7 Great Customer Engagement Ideas
4 – min read Use These Great Customer Engagement Ideas to Increase Retention Engagement is key to retention and referrals. Here are seven great customer engagement ideas you can easily put …
How to Gather Customer Insights with CS Software
3 – min read Customer Success software helps your enterprise understand what matters to your customers. Being able to use your customer success data will enable you to better …
What Is User Adoption & Strategies to Improve Low Adoption Rates
4 – min read It’s been a little over a month since that enthusiastic new customer sailed through the onboarding phase. By now, they should be implementing your product …
How to Use Digital Customer Journeys to Scale Your Business
3 – min read We recently polled the Customer Success industry asking about the top challenges they are facing. The number one answer? Scale. Over the years, we’ve found …
Find the Right Customer Success Platform with our Scorecard Template
4 – min read If you’ve purchased a home in recent years (or if you’re just someone who enjoys real estate “window shopping”), it’s likely you’ve used a tool …
How to Monitor and Manage Product Engagement
4 – min read Product engagement tells you how actively customers are using your product or platform. Tracking this alerts you to churn risks as well as upsell opportunities, empowering …
Customer Retention Metrics: The Metrics That Matter
4 – min read Customer retention is the keystone in any customer success strategy. There are many different types of customer retention metrics that one can track. Which customer …
Optimize Stakeholder Engagement and Management With These Key Strategies
4 – min read Stakeholder engagement and management is critical for customer retention. Here’s how to plan an effective stakeholder management strategy and track your performance. How Do You Optimize …
How to Retain More Clients: Benefits and Strategies
6 – min read What is customer retention? Why is it important? And how do you do it? Here we’ll provide answers to these key questions. We’ll discuss what …
Measuring Customer Experience: How to Collect the Right Data and Act on It
4 – min read It is essential for a company to understand the behavior, opinions, and needs of their customers to provide the best service possible. A business’s relationship …
How to Calculate the Cost of Customer Retention Versus Customer Acquisition
3 – min read Comparing the cost of customer retention versus customer acquisition underscores why retaining clients is so important. Here’s how to calculate both kinds of costs and …
Supercharging Your Tech Stack with Totango: Collaborate with Ease
3 – min read In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system …
The Ultimate Guide to Creating a Customer-Centric Culture
4 – min read Culture is defined by actions. It is a tangible presence a customer can see and feel in the way you engage with them, respond to …
Top 6 User Engagement Metrics to Track
5 – min read Engaging your customers is the key to lowering churn and leaving no client behind. Knowing the user engagement metrics that matter for your business can …
Latest Totango News
Supercharging Your Tech Stack with Totango: Collaborate with Ease
April 29, 2021
3 – min read In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology
Totango Product Update – Welcome to Kyoto!
April 26, 2021
2 – min read We are excited to start our journey in Kyoto! In Kyoto, we’re investing in: Digital Engagement – Living in a digital
