Supercharging Your Tech Stack with Totango: Amplify Your Data Warehouse
June 11, 2021
3 – min read In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology
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Understanding Customer Success: Growth Driven by the Customer-Centered Economy
4 – min read Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. In the old days, growing …
How to Build An Early Customer Warning System
5 – min read Many of the companies we talk to today all have the same challenge: they are sick and tired of firefighting their customer accounts. Firefighting happens …
Measuring Customer Loyalty: 5 Ways to Track It
4 – min read Measuring customer loyalty gauges the strength of your client relationships, helping you predict and manage performance. Loyal customers are likely to buy from you again …
How to Boost Slow Product Adoption After Onboarding Your Customer
4 – min read Knowing how to boost product adoption after onboarding is critical for customer retention. Onboarding is a crucial time to provide the training and resources that …
What Is Customer Segmentation? Definitions, Uses and Success Tips
5 – min read What is customer segmentation? It’s a key principle for doing business in a digital environment, but many companies don’t apply it effectively. Here we’ll discuss …
Supercharging Your Tech Stack with Totango: Amplify Your Data Warehouse
3 – min read In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. …
Q&A Session: Mastering Scale with Digital Customer Journeys
6 – min read During the live presentation of the Technology & Services Industry Association (TSIA) Interact webinar “Mastering Scale with Digital Customer Journeys”, Totango CCO and COO Jamie …
7 Great Customer Engagement Ideas
4 – min read Use These Great Customer Engagement Ideas to Increase Retention Engagement is key to retention and referrals. Here are seven great customer engagement ideas you can easily put …
How to Gather Customer Insights with CS Software
3 – min read Customer Success software helps your enterprise understand what matters to your customers. Being able to use your customer success data will enable you to better …
What Is User Adoption & Strategies to Improve Low Adoption Rates
4 – min read It’s been a little over a month since that enthusiastic new customer sailed through the onboarding phase. By now, they should be implementing your product …
How to Use Digital Customer Journeys to Scale Your Business
3 – min read We recently polled the Customer Success industry asking about the top challenges they are facing. The number one answer? Scale. Over the years, we’ve found …
Find the Right Customer Success Platform with our Scorecard Template
4 – min read If you’ve purchased a home in recent years (or if you’re just someone who enjoys real estate “window shopping”), it’s likely you’ve used a tool …
How to Monitor and Manage Product Engagement
4 – min read Product engagement tells you how actively customers are using your product or platform. Tracking this alerts you to churn risks as well as upsell opportunities, empowering …
Customer Retention Metrics: The Metrics That Matter
4 – min read Customer retention is the keystone in any customer success strategy. There are many different types of customer retention metrics that one can track. Which customer …
Optimize Stakeholder Engagement and Management With These Key Strategies
4 – min read Stakeholder engagement and management is critical for customer retention. Here’s how to plan an effective stakeholder management strategy and track your performance. How Do You Optimize …
How to Retain More Clients: Benefits and Strategies
6 – min read What is customer retention? Why is it important? And how do you do it? Here we’ll provide answers to these key questions. We’ll discuss what …
Measuring Customer Experience: How to Collect the Right Data and Act on It
4 – min read It is essential for a company to understand the behavior, opinions, and needs of their customers to provide the best service possible. A business’s relationship …
How to Calculate the Cost of Customer Retention Versus Customer Acquisition
3 – min read Comparing the cost of customer retention versus customer acquisition underscores why retaining clients is so important. Here’s how to calculate both kinds of costs and …
Supercharging Your Tech Stack with Totango: Collaborate with Ease
3 – min read In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system …
The Ultimate Guide to Creating a Customer-Centric Culture
4 – min read Culture is defined by actions. It is a tangible presence a customer can see and feel in the way you engage with them, respond to …
Top 6 User Engagement Metrics to Track
5 – min read Engaging your customers is the key to lowering churn and leaving no client behind. Knowing the user engagement metrics that matter for your business can …
4 Ways Personalized Customer Engagement Can Build Better Relations
4 – min read Personalized customer engagement promotes more active use of your product and stronger relationships with your brand. Personalization builds customer trust in your brand, strengthening your …
Gross Retention vs. Net Retention: What’s the Difference?
5 – min read Distinguishing gross retention vs. net retention can provide deeper insights into your success metrics. Learn what these KPIs tell you. We’ll cover what they are, …
Supercharging Your Tech Stack with Totango: Streamline Your Workflows
3 – min read In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. …
Supercharging Your Tech Stack with Totango: Elevate Your Data File Storage
3 – min read In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. …
Customer Q&A with Christine Knific of Wisr
4 – min read During the live presentation of the Steps to Scale Your Customer Success Operations Overnight webinar, Wisr’s VP of Customer Success Christine Knific answered several questions …
How to Scale Customer Success Operations
2 – min read If you were presented with the opportunity to double or triple the size of your business virtually overnight, what would you say? For most people, …
Understanding Your Customer Lifecycle in 2021
6 – min read Today’s Customer Lifecycle Is Technology-driven As the concept of the customer lifecycle has developed, understandings have changed under the influence of technology. If you search …
Digital Customer Success vs COVID – One Year Anniversary Recap
3 – min read March marks the official one-year anniversary of the COVID-19 pandemic. Can you believe it has been a year? As the world entered “lock-down” this time …
Follow Six Steps to a Successful Customer Journey Analysis
6 – min read A customer journey analysis helps you improve SaaS client experience and increase retention by optimizing the steps customers take in their relationship with your product …
Customer Journey Infographic: Visualizing Your Customer’s Experience
2 – min read The traditional customer journey infographic envisioned the customer’s experience from a sales and marketing standpoint, visualizing a funnel marking the steps from a lead acquisition through …
Understanding the B2B Customer Journey and How It Differs from B2C
5 – min read The B2B customer journey resembles the B2C experience in many ways, but there are also some important differences. In this article, we’ll look at the …
Your Customer Journey Map Template: 8 Steps to Successful Client Outcomes
5 – min read A customer journey map template lays out a path to optimal outcomes promoting client retention. Here we’ll cover an eight-step approach to creating a customer …
Why a Data-Driven Customer Success Program is Crucial to Your Success
4 – min read Do you have a favorite business? Perhaps a local restaurant where you’re greeted by name and immediately handed your beverage of choice. Or maybe there’s …
How to Calculate and Improve Your Customer Retention Rate
5 – min read Customer retention is the lifeblood of any savvy enterprise. It’s the only way to be successful in this customer-centered economy and ensure scalable long-term revenue. …
How to Optimize Customer Journey Stages to Deliver Consistent Value
7 – min read Mapping out your customer journey stages empowers you to optimize each step for a satisfying experience that promotes higher retention. In this blog, we’ll look at how …
Three Keys to Increasing Customer Renewals
8 – min read This happens to you more often than you’d like to admit. Your sales team lands a new customer with great potential. You work hard at …
6 Essentials When Selecting Customer Success Tools
4 – min read Customer success tools can help you increase your revenue by promoting client satisfaction and retention. To get the results you want, it’s important to invest some …
5 Crucial Customer Satisfaction KPI Scores to Track
6 – min read Know the Most Important Customer Satisfaction KPI Metrics to Monitor Your customer satisfaction KPI data lends you invaluable insight into whether your customers are likely …
Supercharging Your Tech Stack: The Relationship Between Your Customer Success Platform and CRM
3 – min read This is the first in the blog series “Supercharging your Tech Stack with Totango”. In this series, we will discuss a different integration that Totango …
Latest Totango News
Supercharging Your Tech Stack with Totango: Collaborate with Ease
April 29, 2021
3 – min read In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology
Totango Product Update – Welcome to Kyoto!
April 26, 2021
2 – min read We are excited to start our journey in Kyoto! In Kyoto, we’re investing in: Digital Engagement – Living in a digital
