Product Update – Welcome to Auckland, New Zealand
February 1, 2021
2 – min read Hi, It definitely feels like winter. It seems it is raining and cold almost everywhere. This is exactly the right
Menu
I’m passionate about customer success and writing great content that people love to read. Please drop me a line and provide your feedback.
How to Calculate and Improve Your Customer Retention Rate
5 – min read Customer retention is the lifeblood of any savvy enterprise. It’s the only way to be successful in this customer-centered economy and ensure scalable long-term revenue. …
How to Optimize Customer Journey Stages to Deliver Consistent Value
7 – min read Mapping out your customer journey stages empowers you to optimize each step for a satisfying experience that promotes higher retention. In this blog, we’ll look at how …
Three Keys to Increasing Customer Renewals
8 – min read This happens to you more often than you’d like to admit. Your sales team lands a new customer with great potential. You work hard at …
6 Essentials When Selecting Customer Success Tools
4 – min read Customer success tools can help you increase your revenue by promoting client satisfaction and retention. To get the results you want, it’s important to invest some time …
5 Crucial Customer Satisfaction KPI Scores to Track
6 – min read Know the Most Important Customer Satisfaction KPI Metrics to Monitor Your customer satisfaction KPI data lends you invaluable insight into whether your customers are likely …
Supercharging Your Tech Stack: The Relationship Between Your Customer Success Platform and CRM
3 – min read This is the first in the blog series “Supercharging your Tech Stack with Totango”. In this series, we will discuss a different integration that Totango …
What Is Customer Churn?
3 – min read What is customer churn? The answer directly relates to your success at retaining customers and maintaining revenue levels. Read on to learn what you need …
7 Step Customer Success Strategy for Higher Lead Conversion and Customer Retention
7 – min read A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. When your customers enjoy more value, your …
Totango Honored with G2 2021 Best Software Company Award
2 – min read Totango, Inc., the largest and fastest-growing customer success platform, today announced that G2 has recognized the company as one of the Top 50 Best Software …
How to Build the Business Case for Customer Success
5 – min read Our increasingly customer-centric economy has established Customer Success as critical to every business’s overall strategy. Any CS team member knows that happy customers make for …
Customer Success Plans Promote Client Satisfaction
4 – min read Customer success plans provide you with a powerful tool to help clients achieve their goals. With your product, they feel more satisfied with your brand, …
Playbooks for Customer Success Promote Satisfied Clients
4 – min read When your product directly helps your customers achieve their goals, your brand wins their loyalty. Playbooks for customer success managers help drive processes that promote winning client …
Proactive Churn Prevention Promotes Customer Retention
7 – min read Being proactive about churn prevention provides an antidote to customer attrition. Utilizing technology makes it one of the easiest ways to keep more customers. Read on …
Top 5 Takeaways from the Cisco Customer Experience Specialization Certification
4 – min read Cisco sees customer experience as a key differentiator for the future of business because of its ability to impact customer retention and growth. It’s …
New Trends in Customer Success You Need to Know About in 2021
4 – min read Keeping up with new trends in customer success can help you promote repeat business and prevent customer churn. Here are four of the latest trends …
Why Customer Success Is So Important and How to Promote It
5 – min read Customer success is the key to building strong customer relationships. When your brand helps your customers succeed at their goals, they want to continue your …
7 Best Digital Customer Journey Steps to Inspire Loyalty
4 – min read Now, perhaps more than ever before, retaining customer loyalty is the key to maintaining a thriving business. In today’s web-based business world, clients are able …
Customer Success Team Accountability Gets You Closer to Your Goals
3 – min read Customer Success team accountability isn’t something you just worry about figuring out later once your CS team is up and running. As a manager, when …
Customer Success Salary Report for 2020: What Factors Impact the Bottom Line?
5 – min read Across the globe, 2020 has proven to be an incredibly transformative year, with the global pandemic changing how we work and interact with one another …
How to Prevent Customer Churn
4 – min read Loyal customers are one of the most valuable assets a company can have. Not only does customer loyalty equal a higher lifetime value as compared …
What is Customer 360 and How Does it Affect Customer Success?
4 – min read Today’s consumers have higher expectations for the companies they work with than ever before. The digital business landscape has made it so competitors can easily …
The Digital Onboarding Process Decreases Your Implementation Timeline
5 – min read It is critical that at each phase in the customer success lifecycle, you are engaging your customer with the goal of retaining them. Onboarding is …
How Customer Success Technology Tackles the Top CS Challenges
6 – min read Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. A decline in new business …
Why a Customer Success Plan Is the Best Thing You Can Do for Your Customer Relationship
4 – min read A key component of creating customer success is working with your customer to identify and organize mutual goals into a standardized customer success plan. Outcome …
How Data-Driven Customer Engagement Drives SAP’s Customer First Vision
4 – min read When SAP, one of the world’s largest enterprise software companies, went in search of a way to improve customer retention and expansion, they chose a …
7 Customer Onboarding Best Practices
6 – min read Onboarding is defined as the actions your company takes after a customer signs up to use your product. These actions are crucial to customer success, …
Escalation Management Framework Techniques to Put into Action Now
5 – min read When operating within a customer-centered economy, maintaining client satisfaction is an absolute necessity—a fact that’s been made all the more true thanks to today’s increasingly …
Measuring Customer Experience: How to Collect the Right Data and Act on It
4 – min read It is essential for a company to understand the behavior, opinions, and needs of their customers to provide the best service possible. A business’s relationship …
Customer Data Platform Benefits: How to Make the Most of Them
5 – min read As business becomes increasingly digitized and competitive, customer engagement that makes clients feel valued and appreciated becomes more critical. Covid-19 adds another complicating factor—a heightened …
7 Strategies for Turning Customers into Advocates
5 – min read Given that peer recommendations are among the most trusted sources of information about a business, positive reviews from existing customers can quickly turn into genuine …
How to Improve Customer Retention—Even During a Pandemic
6 – min read Customer retention is the continuation of a valued service. Like the binge-worthy series that demands one more late-night episode after another, when things are going …
Customer Success vs. Customer Support: What Are the Differences?
4 – min read Customer success vs. customer support: although these two terms appear similar, they actually refer to two different, yet complementary, functions within a company. Fulfilling a …
Customer Retention During Economic Downturns: What’s Top of Mind for Your Customers?
5 – min read The unpredictability of an economic downturn, such as the continuing COVID-19 pandemic, can introduce uncertainty into the relationship between you and your customer. Sudden and …
How to Choose a Customer Engagement Model
4 – min read Dynamic customer engagement is key to building strong relationships with your customers. Customer engagement connects your customers with your company, through both personal and digital …
How to Measure the Lifetime Value of SaaS Customers
4 – min read Customer lifetime value (CLV) is a glimpse into your enterprise’s future. It is the sum of the profit you make from your customers over time, …
Customer Success at Scale: Using CS Automation to Do More With Less
3 – min read In today’s digital landscape, the constant evolution of technology continually changes the way we communicate and do business with each other. This especially extends to …
Creating Value for Customers: How to Help Customers Thrive
5 – min read Making your customers successful is ultimately about delivering value—you can create value for your customers by placing them in a position to grow their enterprise …
Building Your Product Adoption Strategy: 5 Ways to Improve Customer Engagement
5 – min read Customer success in the 2020s is a precision business. Just as resource companies have boosted yields and increased prospect success rates through the adoption of …
The Most Important Customer Success Metrics to Track and How to Improve Them
5 – min read Customer success metrics should always lead to action. The most important metrics are used to reveal the kind of customer experience you are delivering. This …
5 Stakeholder Engagement Best Practices to Improve Customer Communication
5 – min read Your communication with your customer is the force multiplier that can unlock the full potential of your product. The advice, lessons, and encouragement you provide …
Latest Totango News
Wrapping up 2020 and Fiji Release!
January 1, 2021
< 1 – min read Hi, This week is very special. We are starting the last week of 2020…. No one can argue that 2020
Totango Product Update -Staying warm in Fiji
December 1, 2020
2 – min read Hi there, I hope all of you had a great weekend, and for those who celebrated Thanksgiving, I hope you
