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By Totango Team

Customer experience vs. customer success: what's the difference?

Customer Experience vs Customer Success: What’s the Difference?

July 30, 2019

How Customer Success and Sales work together to get and retain customers.

Customer Success and Sales: How They Work Together

July 25, 2019

Importance of Customer Success in the Modern Age

Why Customer Success is Important in the Modern Age

July 23, 2019

Retaining current customers ultimately leads to higher profits.

The Relationship Between Customer Retention and Profitability Explained

July 18, 2019

Nurturing the customer relationship is at the heart of a customer-centered enterprise.

Why You Should Focus on Nurturing the Customer Relationship

July 16, 2019

Importance of focusing on current customers, high customer retention.

Understanding the Importance of Customer Retention

July 11, 2019

Tips to improve your customers experience.

3 Tips for Improving the Enterprise Customer Experience

July 9, 2019

Modern enterprises need to adopt a customer-centric approach.

The Top 5 Customer-Centric Goals for an Enterprise

July 2, 2019

The Benefits of Customer Lifetime Value: Why It Matters

June 27, 2019

Onboarding is a critical phase for customer success teams.

How to Onboard New Clients in the Customer-Centered Economy

June 18, 2019

The right software can help you solve any customer success challenges.

The Top 3 Customer Success Challenges and How to Beat Them

June 11, 2019

Set the stage for the customer renewal process long before the deadline.

Making the Most of the Customer Renewal Process

June 6, 2019

Voice of the Customer data is incredibly useful for customer success teams.

What is Voice of Customer and How Can You Leverage It?

June 4, 2019

Customer engagement objectives help your team stay on track.

Customer Engagement Objectives You Should Keep in Mind

May 29, 2019

Upsells should only be pursued when they make sense for the customer.

Customer Success and Upsells: How to Make the Most of Opportunities

May 23, 2019

The best way to stop churn is to take proactive preventative measures.

The Top 4 Causes of Customer Churn and How to Address Them

May 21, 2019

The right customer success KPIs can reveal important insights.

The Most Important Customer Success KPIs You Should Be Tracking

May 14, 2019

The Top Three Ways to Improve Customer Engagement and Loyalty for Enterprises

May 3, 2019

The Top 5 Customer Onboarding Metrics and How to Leverage Them

April 26, 2019

How to Calculate Your Customer Renewal Rate

April 23, 2019

grow customer relationships

Grow Customer Relationships: Strategies for Long-Term Success

April 18, 2019

How to Increase Product Adoption Rates: Tips for SaaS Enterprises

April 16, 2019

Customer health scores give you an at-a-glance picture of where your customer stands.

The Complete Guide to Improving Your Customer Success Health Score

April 11, 2019

Mapping the customer journey will make it easier to provide ongoing value.

How to Map the Customer Journey Stages to Foster Lifetime Value

April 2, 2019

These tips will help you resolve customer escalations quickly and effectively.

The Top 5 Customer Escalation Best Practices You Need to Know

March 28, 2019

Setting goals will help your customer success team stay on track.

7 Customer Success Team Goals for Your Enterprise in 2019-2020

March 21, 2019

The product adoption rate metric will help you measure the success of your campaign.

How to Calculate Adoption Rate and its Impact on Customer Lifetime Value

March 19, 2019

Customer success software makes it easier to handle customer escalations.

How to Handle Customer Escalations in the New Customer-Centered Economy

March 14, 2019

Following these best practices will help make your onboarding process a success.

A Customer Onboarding Checklist for the Digital Era

March 12, 2019

The 5 Best Strategies to Win Back Lost Customers for Your Enterprise

March 7, 2019

5 Best Practices for Effective Customer Escalation Handling

March 5, 2019

Tracking user adoption metrics will help you make sure your customers are getting value from your product.

The User Adoption Metrics That Matter for Your Customer Success Team

February 28, 2019

The onboarding phase is a critical one, so be sure you follow these best practices.

6 Customer Onboarding Strategies Your Success Team Must Implement

February 26, 2019

With the right winback strategies, you can bring customers back and deepen the relationship.

Successful Winback Campaign Examples for Your Customer Success Team

February 21, 2019

5 SaaS Renewal Process Best Practices for Customer Retention

February 7, 2019

Reducing Churn: ROI-Focused SaaS Strategies for Customer Success

February 5, 2019

SaaS Customer Engagement Metrics That Can’t Be Ignored

January 31, 2019

It's best to supplement a CRM with a strong customer success software.

Customer Relationship Management System Features: What a CRM Includes and What It Doesn’t

January 29, 2019

Customer Engagement Solutions for the Customer-Centered Economy

January 24, 2019

Proven SaaS Customer Success Best Practices to Increase Lifetime Value

January 22, 2019

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