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Measure the Lifetime Value of SaaS Customers

How to Measure the Lifetime Value of SaaS Customers

September 29, 2020

Customer success at scale

Customer Success at Scale: Using CS Automation to Do More With Less

September 25, 2020

How to create value for customers

Creating Value for Customers: How to Help Customers Thrive

September 24, 2020

Tracking metrics is a great way to improve your customer success efforts.

The Most Important Customer Success Metrics to Track and How to Improve Them

September 18, 2020

Stakeholder engagement best practices

5 Stakeholder Engagement Best Practices to Improve Customer Communication

September 15, 2020

data-driven customer engagement

How Data-Driven Customer Engagement Delivers Value to Each Customer

September 11, 2020

Why tech-touch customer success solutions are a win-win

Top 5 Reasons Tech-Touch Customer Success Solutions Are a Win-Win

September 4, 2020

How to Predict Customer Churn

How to Predict Customer Churn—And What to Do About It

September 1, 2020

Customer onboarding checklist

A Customer Onboarding Checklist for Successful CS Teams

August 28, 2020

What is Customer Success?

What Is Customer Success?

August 21, 2020

sap totango webinar q&a on innovation in customer success

SAP’s Transformation and Innovation in Customer Success

August 21, 2020

Low-touch vs high-touch customer success models

Low-Touch Vs. High-Touch Customer Success Models

August 18, 2020

Lucid Customer Success Program with Totango Q&A

Getting Started with a Customer Success Program at Lucid

August 14, 2020

Define customer success

How Should You Define Customer Success?

August 14, 2020

Customer onboarding should involve simple steps toward value.

5 Tips to Deliver a Great SaaS Customer Onboarding Experience

August 12, 2020

Customer success automation saves your team time

5 Ways Customer Success Automation Can Maximize Your CS Team’s Time

August 7, 2020

Engaging customers during COVID in the right way can cut through the noise

Engaging Customers During COVID-19: How to Cut Through the Noise

August 5, 2020

Totango CXO Series Featuring Lucid

Proactive Stakeholder Engagement – Key Strategies During Covid-19 From Lucid and Totango

July 31, 2020

Speed up new user onboarding

4 Ways to Speed Up New SaaS Customer Onboarding

July 31, 2020

The best B2B client expansion strategy.

The Best B2B Client Expansion Strategy

July 24, 2020

Preventing customer churn during a pandemic means following thoughtful strategies.

Customer Churn During a Pandemic: What SaaS Companies Need to Know

July 21, 2020

3 Communications Strategies to Use During a Crisis

June 30, 2020

COVID-19’s Effect on Customer Churn - What You Can Do About It in 5 Steps

What Is COVID-19’s Effect on Customer Churn—And What You Can Do About It in 5 Steps

June 26, 2020

QA with SevenRooms VP of Customer Success, Ilana Brown

How SevenRooms Pivoted To Help Support The Hospitality Industry

June 25, 2020

Think about how to improve NPS if you have scores below 7.

How to Improve NPS: 6 Best Practices for Your CS Team

June 23, 2020

sevenrooms uses totango to adapt quickly in uncertain times.

Top 5 takeaways from Totango’s CXO Series – Virtual Event featuring SevenRooms

June 19, 2020

customer-success-soft-skills-active-listenting

5 Ways to More Actively Listen to Customers

June 12, 2020

Has anyone talked to your customer today?

June 12, 2020

Customer renewal strategies can help you maintain your renewal rates even in economic crisis.

3 Customer Renewal Strategies that Work in Uncertain Times

June 9, 2020

A good customer success crisis plan can help you maintain relationships with customers and mitigate the effects of a crisis on your employees' productivity.

Revising Your Customer Success Crisis Plan

June 2, 2020

Retain at-risk customers with a plan to reach practical goals.

How to Retain At-Risk Customers When Everyone is At-Risk

May 29, 2020

Set your remote customer success team up to be as effective as possible.

5 Best Practices for a Remote Customer Success Team

May 22, 2020

Get more out of SuccessBLOCS and APIs

May 20, 2020

Reduce customer churn in SaaS markets by engaging and delivering value.

5 Ways to Reduce Customer Churn for SaaS in a Recession

May 19, 2020

A SaaS churn analysis maximizes your ability to capitalize on what you can learn from customer churn.

You Need a SaaS Churn Analysis ASAP. Here’s Why.

May 8, 2020

Customer retention strategies in 2020 are quickly changing and those focused on digital transformation and customer engagement will ultimately retain more customers.

The Best Customer Retention Strategies in B2B for 2020

May 5, 2020

Effective customer retention software will gather customer information and create actionable, results-driven goals.

Is Customer Retention Management Software Worth It?

May 4, 2020

Totango offers more ways to stay aligned with your team and customers

May 1, 2020

The best customer retention strategies arm you for any situation.

Customer Retention Strategies That Work in Uncertain Times

April 28, 2020

Zoom, Bentley Systems and Totango: Top Takeaways from Customer Success Summit

April 24, 2020

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