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By Totango Team

Gross Retention vs. Net Retention: What’s the Difference?

February 9, 2024

CSC Podcast – Taylor Hodges

Harmonizing sales and CS to drive revenue growth and deliver value (Part 2)

December 7, 2023

CSC Podcast

Harmonizing sales and CS to drive revenue growth and deliver value

November 27, 2023

The Digital CS Podcast

The next generation: Leveraging customer success to drive value

November 27, 2023

Totango Live! Hot Takes

Customer Success Hot Takes! — Setting your customer success team up to drive next-level results

November 10, 2023

Brent Cogswell, Schneider Electric

Unifying the customer experience: How Schneider Electric creates a shared vision for success

October 25, 2023

Totango referrals

How To Ask A Client For A Referral [+ Templates]

December 22, 2022

Hiring CS team members

Why is CS hiring so hard? Tips for finding your people

December 13, 2022

6 tips for designing customer journeys that deliver value at scale

6 tips for designing customer journeys that deliver value at scale

November 3, 2022

Customer Success Team Structure

Customer Success Team Structure: Four Best Practices

October 25, 2022

13 Customer Success Manager Skills

13 Customer Success Manager Skills to Look for When Hiring

October 20, 2022

31% of CS teams are collaborating with Sales

How customer success teams drive value through collaboration

October 12, 2022

Customer Success Survey Stat 92%

Why homegrown tools won’t cut it for scaling customer success programs

September 29, 2022

SaaS Tools You Need

SaaS Tools for Business Growth: Five Essentials You Must Have

September 22, 2022

Customer Enablement

What is Customer Enablement? A Quick Guide for B2B & SaaS

September 20, 2022

Customer Success Dashboard

Customer Success Dashboard KPIs: Nine CS Metrics To Track

September 15, 2022

Customer Success Playbook

Customer Success Playbook Tips: Five Proven Tactics

September 13, 2022

QBR Best Practices

QBR Meeting Agendas: Best Practices for QBR Prep

September 8, 2022

What is a QBR

What Is a Quarterly Business Review? Three Keys to a Great QBR

September 6, 2022

quarterly business review

QBR in SaaS: Is the traditional QBR dead?

September 1, 2022

Engage B2B SaaS Customers

Top 6 Tips for a Successful SaaS Customer Engagement Strategy

August 25, 2022

B2B Customer Journey Steps

B2B Customer Journey Touchpoints CS Teams Need To Plan For

August 23, 2022

client onboarding checklist

The Ultimate Client Onboarding Checklist for CS Teams

August 18, 2022

5 best solutions

Five Best Customer Retention Software Solutions for Customer Success

August 16, 2022

Build Client Relationships

How to Build Client Relationships Digitally: 14 Pro Tips

August 11, 2022

B2B customer segmentation

B2B Customer Segmentation: Six Best Practices

August 9, 2022

client onboarding questionnaire

How to Craft the Best Client Onboarding Questionnaire

August 5, 2022

the unique role of CSMs

The Unique Role of CSMs

August 2, 2022

invest in growth

Why Customer Expansion Should Be A Critical Component of Your Growth Strategy

July 29, 2022

how to do more with less

How the Right CS Platform Can Help You Do More with Less

July 26, 2022

how to engage customers

Open the Channels of Communication with Your Customers

July 22, 2022

Why you should throw out your CRM

Why You Should Throw Out Your CRM

July 19, 2022

how to risk-proof your business

How to Risk-Proof Your Business with Totango

July 15, 2022

Monitor Customer Health

It’s Time to Confront Reality: Monitoring Customer Health

July 12, 2022

Shift right

It’s Time to Shift Right

July 8, 2022

The Customer Success Playbook

The Customer Success Playbook: How to Survive and Thrive During an Economic Downturn

July 5, 2022

Why customer loyalty is important

How Customer Loyalty Can Drive B2B SaaS Business Growth

July 1, 2022

3 things CMO should do during an economic downturn

3 Things CMOs Should Do During an Economic Downturn

June 28, 2022

Guide to Customer Success in SaaS

Customer Success in SaaS: A Complete Guide & Best Practices

June 24, 2022

3 Things CRO Should Know During Economic Downturn

3 Things CROs Should Know During an Economic Downturn

June 15, 2022

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