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Unmatched scalability and time to value
SuccessBLOCs
Pre-built customer success programs with embedded best practices
Open platform and integrations
Connected customer data streams for a 360-degree customer view
Portfolio management
Shared visibility into customer interaction for all stakeholders
Customer engagement
Automated and manual interactions to achieve customer outcomes
Reporting
Insights into customer health and team performance
Artificial intelligence
Harness the power of people + AI
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FEATURES
In-app experiences
Workflows
Multidimensional health score
Email campaigns
360 customer view
Customer segmentation
Outcome Success Plans & customer portal
Data privacy & security
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INTEGRATIONS
Salesforce
Zendesk
HubSpot
Slack
Pendo
MS Outlook
Google Calendar
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Solutions
BUSINESS OUTCOMES
Prevent churn
Increase revenue growth
Boost team efficiency
Enhance data visibility
Build customer loyalty
PROGRAMS
Manage onboarding projects
Manage contract renewals
Monitor customer health
Drive product adoption
Detect risk
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Customer success software your business can't outgrow.
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Farm Don't Hunt by Guy Nirpaz
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Topic
By Totango Team
5 Tips to Deliver a Great SaaS Customer Onboarding Experience
August 12, 2020
5 Ways Customer Success Automation Can Maximize Your CS Team’s Time
August 7, 2020
Engaging Customers During COVID-19: How to Cut Through the Noise
August 5, 2020
4 Ways to Speed Up New SaaS Customer Onboarding
July 31, 2020
The Best B2B Client Expansion Strategy
July 24, 2020
Customer Churn During a Pandemic: What SaaS Companies Need to Know
July 21, 2020
3 Communications Strategies to Use During a Crisis
June 30, 2020
What Is COVID-19’s Effect on Customer Churn—And What You Can Do About It in 5 Steps
June 26, 2020
How to Improve NPS: 6 Best Practices for Your CS Team
June 23, 2020
Top 5 takeaways from Totango’s CXO Series – Virtual Event featuring SevenRooms
June 19, 2020
Has anyone talked to your customer today?
June 12, 2020
3 Customer Renewal Strategies that Work in Uncertain Times
June 9, 2020
Revising Your Customer Success Crisis Plan
June 2, 2020
How to Retain At-Risk Customers When Everyone is At-Risk
May 29, 2020
5 Best Practices for a Remote Customer Success Team
May 22, 2020
5 Ways to Reduce Customer Churn for SaaS in a Recession
May 19, 2020
You Need a SaaS Churn Analysis ASAP. Here’s Why.
May 8, 2020
The Best Customer Retention Strategies in B2B for 2020
May 5, 2020
Is Customer Retention Management Software Worth It?
May 4, 2020
Customer Retention Strategies That Work in Uncertain Times
April 28, 2020
6 SaaS Customer Retention Best Practices
April 24, 2020
A Customer Churn Analysis Checklist
April 20, 2020
6 B2B Customer Segmentation Best Practices
April 14, 2020
What’s the Difference Between Customer Success and Customer Experience?
April 8, 2020
Tips from Totango Team: 7 Ways to Work Smarter from Home
April 3, 2020
How to Select a B2B Customer Lifecycle Management Solution
March 27, 2020
Managing B2B Customer Lifecycle Stages
March 24, 2020
How to Use Customer Success Analytics to Your Advantage
March 13, 2020
Top 5 Customer Experience Tips to Keep Customers Happy
March 10, 2020
6 Voice of the Customer Best Practices You Should Implement
March 6, 2020
How to Fix a High Churn Rate
March 3, 2020
Create a Strong Customer Engagement Strategy
February 28, 2020
Customer Success vs. Customer Service: How They Work Together
February 25, 2020
The Top 7 Customer Success Trends for 2020
February 21, 2020
Customer Success and Marketing: How These Teams Collaborate
February 14, 2020
How to Create a Customer Success Adoption Plan
February 11, 2020
The Top Customer Success Factors to Help You Create an Enterprise-Wide Strategy
February 6, 2020
5 Best Practices to Encourage Customer-Centric Growth
February 4, 2020
Customer Success vs Account Management: Understanding What Each Team Does
January 30, 2020
What is Customer Retention Management and Why Does it Matter?
January 28, 2020
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