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Event

Totango Hosts Interactive Lunch for Customer Success Thought Leaders in NYC

3 – min read Customer Success for the Enterprise, held on September 18th in NYC was an exciting chance for Customer Success leaders from around the world to exchange …

Conference

Meet Totango at Chief Customer Officer Fall 2018 Conference

2 – min read The Chief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. Totango, the …

Event

Don’t Miss the CRM Event of the Year: SAP Customer Experience LIVE

< 1 – min read Join Totango at SAP Customer Experience LIVE in Barcelona! In today’s world, customers expect tangible value from their relationships with vendors; businesses need to generate …

Customer Engagement

Customer Support + Customer Success: Working Together to Increase Customer Satisfaction, Retention, and Growth

4 – min read According to data from Forrester Research, almost two-thirds of interactions between a customer and a company take place through the Customer Service department. Customers often …

Company Execution

Totango Welcomes personity.ai to the Team

< 1 – min read Totango’s mission is to enable organizations to proactively and intelligently operate around their customers. With industry-leading enterprises confidently running on Totango’s Customer Success Platform, we …

Totango at TSW San Diego 2018
Conference

Customer Success Trends at TSW Spring 2018 Conference

2 – min read Customer Success Buzz at TSW Customer success is hot. Notably, over 50% of the attendees at TSIA’s Spring Technology & Services World (TSW) event this …

Power of Spark
Customer Health

Totango’s Adding a “Spark” to Customer Health Metrics and Executive Dashboards

2 – min read We understand your need to get results faster. That’s why we’ve launched Spark – the only goal-oriented customer success platform that accelerates the results of …

Spark Customer Success Platform
Product updates

Totango Releases Spark Customer Success Platform

2 – min read Today, Totango released its Spark Platform to provide customers with proven results quickly. Spark, the next generation customer success platform, guides enterprises through the successful …

Uncategorized

That’s a Wrap! Customer Success Summit 2018

< 1 – min read This year’s Customer Success Summit was a huge success! We enjoyed learning from our speakers and attendees about Customer Success in practice. In case you …

Customer Success Summit 2018 Speakers
Customer Success Summit

Meet your first wave speakers for Customer Success Summit 2018

2 – min read Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the …

Customer Success Summit

Why I’m sending my team at Google to Customer Success Summit 2018

2 – min read Written by Dante Otero, Manager, Partner & Customer Experience, Google Cloud Shortly after becoming a customer of Totango earlier this year, I heard about the …

Totango data shield for security
Big Data

In DNA-CX, Customer Data is now Protected by Totango Shield

< 1 – min read Your customers are your most important asset and their data is critical for your business. We’re launching Totango Shield today. Totango Shield provides comprehensive protection for all …

Customer Success Summit

Join us for Customer Success Summit 2018!

< 1 – min read Get ready for two days of great content, speakers, networking and fun! So much is happening in the world of Customer Success. We’re going to …

Customer Analytics

How to Measure the Effectiveness of a Customer Health Model – Part 2

2 – min read Customer Health continues to be a hot topic among Customer Success professionals for obvious reasons. Getting your customer health model right is critical to the …

TSW Las Vegas
Customer Success Executives

Connect with Totango at TSW Las Vegas!

2 – min read The Totango team is headed to Las Vegas to talk customer success at TSIA’s Technology Services World (TSW) October 23-25 at the ARIA Resort & …

Customer Success

The Vital Role of Customer Success Operations

2 – min read Today’s customer success executives are being challenged to use unprecedented amounts of customer data to build more predictable revenue outcomes and run more efficient operations. …

learn how to build a health model
Customer Analytics

How to Build an Effective Customer Health Model – Part 1

2 – min read Today we hosted a webinar on Customer Health with our customer, iPerceptions. There has been a TON of interest in this topic, which is why …

Relationships are Complicated
Best Practices

How Zendesk Invested in Customer Success from a Product-First Perspective

2 – min read Zendesk is a family of products that helps companies manage the entire customer lifecycle in different ways. They are on a scale that is uncommon …

Hasn't this always been true (the customer at the center)?
Customer Success Summit

Building Customer Centered Organizations – TSIA Keynote Recap from Customer Success Summit 2017

3 – min read Customer Success Summit is the industry-leading conference on customer success because it brings together experienced customer success professionals and industry thought-leaders, as well as research …

Best Practices

How to Nurture Customers During the Long Growth Stage

< 1 – min read After new customers are fully onboarded, they move along the customer journey into the growth stage (nurture or adoption stage). For most recurring revenue companies, …

Customer Stories - Part III
Totango Customer

Real Customers, Real Experiences – Part III

< 1 – min read Part III of this video series of interviews with Totango customers features two companies who used Totango to frictionlessly scale their customer success operations and …

Customer Stories - Part II
Totango Customer

Real Customers, Real Experiences – Part II

< 1 – min read Part II of this video series of interviews with Totango customers features two companies who maximized their investment in Totango to solve for specific, but …

Customer Stories - Part I
Totango Customer

Real Customers, Real Experiences – Part I

2 – min read We asked some of our customers how Totango has impacted their businesses and processes since implementation. Each customer has a unique use case and story, …

Uncategorized

Clicktale Achieves Company-Wide Alignment Around the Customer with Zoe

4 – min read Totango Success Story Clicktale is a customer experience analytics solution that helps businesses deliver exceptional digital experiences to their customers by tapping into the wisdom …

Customer Success Summit

How We Drive Change Management at Slack – Keynote Recap from Customer Success Summit 2017

2 – min read Slack, the messaging app that is designed to connect you to the people and the tools you use every day to do your work, has …

Dan Finnigan, Jobvite: Keynote at Customer Success Summit 2017
Customer Success Summit

The Implications of Changing Workforce Demographics – a Keynote Recap from Customer Success Summit 2017

3 – min read Jobvite is the industry-leading, analytics-driven recruiting platform that helps emerging and enterprise companies hire top talent easily, efficiently, and effectively. With his deep industry knowledge, …

customer-centric skillset
Webinar

The Customer as the Culture: Highlights from our Customer Success Webinar

2 – min read  In this guest post by Claire Burge, CEO and Founder of This is Productivity, a startup that is redefining the future of work, Claire shares …

Totango: 2017 SIIA CODiE Finalist
Award

Totango Named Finalist for 2017 CODiE Award in Four Categories, Including Best Customer Success Management Solution

2 – min read Totango has been selected as a 2017 SIIA CODiE Awards finalist in all of the four categories for which it was submitted: Best Customer Success …

Customer health in customer success software
Best Practices

Customer Health: The Foundation of Customer Success

4 – min read For recurring-revenue businesses, retention and expansion are the key drivers of growth. To drive success for both of these metrics, an accurate understanding of customer …

Customer Success Summit Highlights and Sessions Available Now
Customer Success Summit

Highlights, Best Practices, and Thought-Leadership from Customer Success Summit 2017: Available Now

< 1 – min read Customer Success Summit isn’t a one-and-done event. The carefully crafted and curated sessions presented ideas, learnings, and thought leadership that are designed to inspire customer …

Webinar: What It Really Means to Build a Customer Culture
Webinar

Customer Culture and How to Build it: Upcoming Webinar with Claire Burge

< 1 – min read There were dozens of inspiring, cutting-edge presenters at Customer Success Summit 2017. But there’s one in particular that people can’t seem to stop talking about: …

E2C Enterprise to Customer
E2C

E2C: Enterprise to Customer Growth Strategy

2 – min read In recurring revenue businesses, the entire company impacts the customer in some way. Often times, employees’ interactions are ad-hoc and siloed within their department, making …

Interacting with Zoe in Slack Tutorials
Product updates

The How-To’s of Interacting with Zoe in Slack

2 – min read Here’s the situation. Your Totango administrator has activated your free trial of Zoe in Slack (or they can right now on this page). You’ve thought …

A Get Going Guide to Zoe for Everyone in Your Company
Product updates

Zoe: A How-To Guide for Everyone in Your Company

2 – min read Zoe empowers every role and department within an organization to align around the customer, enabling a customer-centric company culture. With the power of Zoe at …

Meeting Zoe at Customer Success Summit
Customer Success Summit

The Industry is Talking…About Zoe

2 – min read Earlier this year, we went a little crazy (in a good way). We decided that not only were we going to host the leading customer …

Webinar

6 Key Takeaways from Forrester Research Guest Webinar on Customer-Centricity

3 – min read Kate Leggett, VP & Principal Analyst at Forrester Research and leading expert in customer relationship management and customer service strategy, joined Guy Nirpaz, CEO & …

Impact Step: Sign Up to Customer Success
Product updates

Impact Step, Latest Feature of Zoe, Enables Cross-functional Engagement in Customer Success

2 – min read Sign up to customer success with Impact Steps, the latest feature of Zoe that allows diverse groups of employees to organically work together toward the customer …

An Under-the-Hood Look at Implementing Zoe in Slack
Product updates

Lessons Learned by our Developers: Implementing Zoe in Slack

4 – min read Zoe is the new product from Totango that allows everyone in the company to participate in customer success. Zoe’s conversational interface lets employees ask questions about …

TSW: Organizational Convergence in a Recurring Revenue World
Conference

Let’s Meetup Next Week at TSW 2017

2 – min read Technology Services World (TSW). May 1 – May 3 in San Diego at the Hilton San Diego Bayfront. Where thought-provoking leaders, engaged attendees, and cutting-edge …

Webinar with Kate Leggett, Forester, and Guy NIrpaz, Totango
Uncategorized

Don’t Miss! Expert-Led Webinar on Disrupting the Customer-Centric Paradigm

< 1 – min read Make sure to join us for an in-depth webinar on the technology that is allowing companies to institute a culture of customer-centricity to a degree previously …

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