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Why Totango?
Unmatched scalability and time to value
SuccessBLOCs
Pre-built customer success programs with embedded best practices
Open platform and integrations
Connected customer data streams for a 360-degree customer view
Portfolio management
Shared visibility into customer interaction for all stakeholders
Customer engagement
Automated and manual interactions to achieve customer outcomes
Reporting
Insights into customer health and team performance
Artificial intelligence
Harness the power of people + AI
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FEATURES
In-app experiences
Workflows
Multidimensional health score
Email campaigns
360 customer view
Customer segmentation
Outcome Success Plans & customer portal
Data privacy & security
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INTEGRATIONS
Salesforce
Zendesk
HubSpot
Slack
Pendo
MS Outlook
Google Calendar
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Solutions
BUSINESS OUTCOMES
Prevent churn
Increase revenue growth
Boost team efficiency
Enhance data visibility
Build customer loyalty
PROGRAMS
Manage onboarding projects
Manage contract renewals
Monitor customer health
Drive product adoption
Detect risk
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Customer success software your business can't outgrow.
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Farm Don't Hunt by Guy Nirpaz
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Archives
4 Benefits of Keeping Your Customer Engaged
July 5, 2012
Top 10 Tweets from the Forrester Customer Experience Forum
June 27, 2012
4 Things You Must Know About Customer Experience Management
June 27, 2012
Customer Engagement Fever, It’s Catching On
June 21, 2012
Suffering from siloed customer data? Time to get that business in order!
June 18, 2012
Engagement Technique: Are you a Mad Man or a Math Man?
May 10, 2012
Chief Customer Officers Boost Customer Engagement
May 9, 2012
The Power of Measuring Customer Engagement
May 2, 2012
What’s New with Totango?
April 24, 2012
Introducing the Totango iOS API
April 19, 2012
What is the Connection between Lifecycle Marketing and Automated Nurturing?
April 19, 2012
Five Tips to Customer Love
April 11, 2012
How Zendesk and CloudBees Increase their User Engagement
April 5, 2012
6 Social Selling Tips to Implement Today (from Sales 2.0 San Francisco)
April 3, 2012
New Customer Health Dashboard to Easily Monitor Customer Success
April 2, 2012
Totango Featured in WSJ …
March 30, 2012
Top 10 Sales 2.0 Leaders I Want to Meet
March 29, 2012
The Future of Customer Success Management: A Look Ahead
March 29, 2012
3 Steps to Lifecycle Marketing Success
March 29, 2012
Customer Health Dashboard
March 28, 2012
Drive Adoption with Billing
March 26, 2012
Customer Success How To: Learning from Customers Who Churn
March 8, 2012
Successful Lifecycle Marketing through Innovative Marketo & Totango Integration
March 7, 2012
Freemium, Free Trial and Pricing Models in 550 SaaS Companies
February 28, 2012
How Engagement Score is Calculated
February 21, 2012
How Dropbox Increases Their Customer Engagement Rate
February 9, 2012
The App Stores Effect on Customer Engagement
February 2, 2012
Learn about user engagement from one million businesses
January 31, 2012
2012 Year of Freemium Business Model in B2C and B2B
January 26, 2012
Customer Success Management & The Channel
January 25, 2012
The Market Size of Customer Engagement Management
January 19, 2012
Beyond Social Business – A Definition of Customer Engagement
January 18, 2012
Customer Success as a Main Metric
January 11, 2012
Best of 2011: SaaS Sales Models Tips
January 9, 2012
Best of 2011: SaaS Best Practices and Customer Analytics
January 4, 2012
Best of 2011: Top Videos and Blogs on Customer Engagement
January 3, 2012
3 Steps to Measuring User Engagement with your Web Application
December 26, 2011
On User Retention as a Service
December 22, 2011
Understand Customer Behavior in Your Trial Period
December 21, 2011
Your Customers Success is Your Own Success
December 20, 2011
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