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Unmatched scalability and time to value
SuccessBLOCs
Pre-built customer success programs with embedded best practices
Open platform and integrations
Connected customer data streams for a 360-degree customer view
Portfolio management
Shared visibility into customer interaction for all stakeholders
Customer engagement
Automated and manual interactions to achieve customer outcomes
Reporting
Insights into customer health and team performance
Artificial intelligence
Harness the power of people + AI
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FEATURES
In-app experiences
Workflows
Multidimensional health score
Email campaigns
360 customer view
Customer segmentation
Outcome Success Plans & customer portal
Data privacy & security
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INTEGRATIONS
Salesforce
Zendesk
HubSpot
Slack
Pendo
MS Outlook
Google Calendar
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Solutions
BUSINESS OUTCOMES
Prevent churn
Increase revenue growth
Boost team efficiency
Enhance data visibility
Build customer loyalty
PROGRAMS
Manage onboarding projects
Manage contract renewals
Monitor customer health
Drive product adoption
Detect risk
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Customer success software your business can't outgrow.
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Topic
Archives
The Role of a Chief Customer Officer
July 15, 2021
Understanding Customer Success: Growth Driven by the Customer-Centered Economy
July 13, 2021
How to Build An Early Customer Warning System
July 8, 2021
Measuring Customer Loyalty: 5 Ways to Track It
July 6, 2021
How to Boost Slow Product Adoption After Onboarding Your Customer
June 30, 2021
What is a Freemium Strategy?
June 28, 2021
Automate Escalation Processes for Optimized Customer Experience
June 25, 2021
What Is Customer Segmentation? Definitions, Uses and Success Tips
June 17, 2021
What is Customer Health Score?
June 15, 2021
Supercharging Your Tech Stack with Totango: Amplify Your Data Warehouse
June 11, 2021
Q&A Session: Mastering Scale with Digital Customer Journeys
June 8, 2021
7 Great Customer Engagement Ideas
June 4, 2021
How to Gather Customer Insights with CS Software
June 1, 2021
What Is User Adoption & Strategies to Improve Low Adoption Rates
May 28, 2021
How to Use Digital Customer Journeys to Scale Your Business
May 26, 2021
Find the Right Customer Success Platform with our Scorecard Template
May 19, 2021
How to Monitor and Manage Product Engagement
May 17, 2021
Customer Retention Metrics: The Metrics That Matter
May 14, 2021
Optimize Stakeholder Engagement and Management With These Key Strategies
May 11, 2021
How to Retain More Clients: Benefits and Strategies
May 6, 2021
Measuring Customer Experience: How to Collect the Right Data and Act on It
May 5, 2021
How to Calculate the Cost of Customer Retention Versus Customer Acquisition
April 30, 2021
Supercharging Your Tech Stack with Totango: Collaborate with Ease
April 29, 2021
The Ultimate Guide to Creating a Customer-Centric Culture
April 28, 2021
Totango Product Update – Welcome to Kyoto!
April 26, 2021
Top 6 User Engagement Metrics to Track
April 16, 2021
4 Ways Personalized Customer Engagement Can Build Better Relations
April 16, 2021
Don’t Buy into Fake News: Why Try Before You Buy is Best
April 13, 2021
Supercharging Your Tech Stack with Totango: Streamline Your Workflows
April 7, 2021
Supercharging Your Tech Stack with Totango: Elevate Your Data File Storage
April 7, 2021
Customer Q&A with Christine Knific of Wisr
April 6, 2021
Totango Leads the Industry in Customer Success According to Trust Radius
April 2, 2021
Totango Earns Multiple Leadership Awards from G2
April 1, 2021
How to Scale Customer Success Operations
March 30, 2021
Understanding Your Customer Lifecycle in 2021
March 26, 2021
Digital Customer Success vs COVID – One Year Anniversary Recap
March 25, 2021
Follow Six Steps to a Successful Customer Journey Analysis
March 23, 2021
Customer Journey Infographic: Visualizing Your Customer’s Experience
March 19, 2021
Understanding the B2B Customer Journey and How It Differs from B2C
March 16, 2021
Your Customer Journey Map Template: 8 Steps to Successful Client Outcomes
March 12, 2021
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