Request Demo

Product Updates

Customer Stories

Industry Trends

Topic

By Totango Team

share the love

Engage your customers with a Valentine’s Day email. Show them you care.

February 11, 2021

7 step customer success strategy

7 Step Customer Success Strategy for Higher Lead Conversion and Customer Retention

February 10, 2021

2021 Best Software Award G2

Totango Honored with G2 2021 Best Software Company Award

February 8, 2021

Totango Build the Business Case for Customer Success

How to Build the Business Case for Customer Success

February 5, 2021

Customer Success Plans

Customer Success Plans Promote Client Satisfaction

February 2, 2021

Totango Playbook

Playbooks for Customer Success Promote Satisfied Clients

January 29, 2021

Totango Churn Prevention

Proactive Churn Prevention Promotes Customer Retention

January 26, 2021

Cisco CX Specialization Certification Takeaways

Top 5 Takeaways from the Cisco Customer Experience Specialization Certification

December 28, 2020

New Trends in Customer Success 2020

New Trends in Customer Success You Need to Know About in 2021

December 16, 2020

Why Customer Success is Important

Why Customer Success Is So Important and How to Promote It

December 15, 2020

Inspire Customer Loyalty with Totango

7 Best Digital Customer Journey Steps to Inspire Loyalty

December 10, 2020

Customer Success Target

Customer Success Team Accountability Gets You Closer to Your Goals

December 8, 2020

Totango 2020 State of Customer Success and Salary Survey

Customer Success Salary Report for 2020: What Factors Impact the Bottom Line?

December 3, 2020

How to prevent customer churn

How to Prevent Customer Churn

December 1, 2020

What is customer 360

What is Customer 360 and How Does it Affect Customer Success?

November 25, 2020

digital onboarding icon

The Digital Onboarding Process Decreases Your Implementation Timeline

November 18, 2020

Man holding lightbulb

How Customer Success Technology Tackles the Top CS Challenges

November 12, 2020

Create a customer success plan

Why a Customer Success Plan Is the Best Thing You Can Do for Your Customer Relationship

November 10, 2020

Data-driven customer engagement SAP

How Data-Driven Customer Engagement Drives SAP’s Customer First Vision

November 6, 2020

Customer onboarding best practices

7 Customer Onboarding Best Practices

October 23, 2020

escalation management framework

Escalation Management Framework Techniques to Put into Action Now

October 22, 2020

Customer data platform benefits

Customer Data Platform Benefits: How to Make the Most of Them

October 15, 2020

Turning customers into advocates

7 Strategies for Turning Customers into Advocates

October 13, 2020

totango image

How to Improve Customer Retention—Even During a Pandemic

October 8, 2020

Customer success vs. customer support: what is the difference

Customer Success vs. Customer Support: What Are the Differences?

October 6, 2020

Customer retention during economic downturns

Customer Retention During Economic Downturns: What’s Top of Mind for Your Customers?

October 2, 2020

Choosing a Customer Engagement Model

How to Choose a Customer Engagement Model

October 1, 2020

Measure the Lifetime Value of SaaS Customers

How to Measure the Lifetime Value of SaaS Customers

September 29, 2020

Customer success at scale

Customer Success at Scale: Using CS Automation to Do More With Less

September 25, 2020

How to create value for customers

Creating Value for Customers: How to Help Customers Thrive

September 24, 2020

Tracking metrics is a great way to improve your customer success efforts.

The Most Important Customer Success Metrics to Track and How to Improve Them

September 18, 2020

Stakeholder engagement best practices

5 Stakeholder Engagement Best Practices to Improve Customer Communication

September 15, 2020

data-driven customer engagement

How Data-Driven Customer Engagement Delivers Value to Each Customer

September 11, 2020

Why tech-touch customer success solutions are a win-win

Top 5 Reasons Tech-Touch Customer Success Solutions Are a Win-Win

September 4, 2020

How to Predict Customer Churn

How to Predict Customer Churn—And What to Do About It

September 1, 2020

Customer onboarding checklist

A Customer Onboarding Checklist for Successful CS Teams

August 28, 2020

What is Customer Success?

What Is Customer Success?

August 21, 2020

sap totango webinar q&a on innovation in customer success

SAP’s Transformation and Innovation in Customer Success

August 21, 2020

Low-touch vs high-touch customer success models

Low-Touch Vs. High-Touch Customer Success Models

August 18, 2020

Define customer success

How Should You Define Customer Success?

August 14, 2020

1
…
3
4
5
6
7
…
11

Ready to get started?

Learn how Totango can help you achieve your customer success goals.

Request Demo

© Totango 2023

Terms of use Privacy Cookies Sub-processors Cookie preferences