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Unmatched scalability and time to value
SuccessBLOCs
Pre-built customer success programs with embedded best practices
Open platform and integrations
Connected customer data streams for a 360-degree customer view
Portfolio management
Shared visibility into customer interaction for all stakeholders
Customer engagement
Automated and manual interactions to achieve customer outcomes
Reporting
Insights into customer health and team performance
Artificial intelligence
Harness the power of people + AI
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FEATURES
In-app experiences
Workflows
Multidimensional health score
Email campaigns
360 customer view
Customer segmentation
Outcome Success Plans & customer portal
Data privacy & security
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INTEGRATIONS
Salesforce
Zendesk
HubSpot
Slack
Pendo
MS Outlook
Google Calendar
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Solutions
BUSINESS OUTCOMES
Prevent churn
Increase revenue growth
Boost team efficiency
Enhance data visibility
Build customer loyalty
PROGRAMS
Manage onboarding projects
Manage contract renewals
Monitor customer health
Drive product adoption
Detect risk
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Customer success software your business can't outgrow.
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Archives
Why homegrown tools won’t cut it for scaling customer success programs
September 29, 2022
SaaS Tools for Business Growth: Five Essentials You Must Have
September 22, 2022
What is Customer Enablement? A Quick Guide for B2B & SaaS
September 20, 2022
Customer Success Dashboard KPIs: Nine CS Metrics To Track
September 15, 2022
Customer Success Playbook Tips: Five Proven Tactics
September 13, 2022
QBR Meeting Agendas: Best Practices for QBR Prep
September 8, 2022
What Is a Quarterly Business Review? Three Keys to a Great QBR
September 6, 2022
QBR in SaaS: Is the traditional QBR dead?
September 1, 2022
Top 6 Tips for a Successful SaaS Customer Engagement Strategy
August 25, 2022
B2B Customer Journey Touchpoints CS Teams Need To Plan For
August 23, 2022
The Ultimate Client Onboarding Checklist for CS Teams
August 18, 2022
Five Best Customer Retention Software Solutions for Customer Success
August 16, 2022
How to Build Client Relationships Digitally: 14 Pro Tips
August 11, 2022
B2B Customer Segmentation: Six Best Practices
August 9, 2022
How to Craft the Best Client Onboarding Questionnaire
August 5, 2022
The Unique Role of CSMs
August 2, 2022
Why Customer Expansion Should Be A Critical Component of Your Growth Strategy
July 29, 2022
How the Right CS Platform Can Help You Do More with Less
July 26, 2022
Open the Channels of Communication with Your Customers
July 22, 2022
Why You Should Throw Out Your CRM
July 19, 2022
How to Risk-Proof Your Business with Totango
July 15, 2022
It’s Time to Confront Reality: Monitoring Customer Health
July 12, 2022
It’s Time to Shift Right
July 8, 2022
The Customer Success Playbook: How to Survive and Thrive During an Economic Downturn
July 5, 2022
How Customer Loyalty Can Drive B2B SaaS Business Growth
July 1, 2022
3 Things CMOs Should Do During an Economic Downturn
June 28, 2022
Customer Success in SaaS: A Complete Guide & Best Practices
June 24, 2022
3 Things CROs Should Know During an Economic Downturn
June 15, 2022
Resolve Escalations and Deepen Customer Relationships with Totango’s New SuccessBLOC
June 15, 2022
Why Now is the Time to Invest in Customer Success
June 15, 2022
What is Composable Customer Success and Why is it Important for Your Business?
June 10, 2022
Tips for Navigating Your Customer Success Career Path
June 10, 2022
How to Scale Your Recurring Revenue Model
June 8, 2022
Six Customer Success Email Templates to Save Your CS Team Time
June 3, 2022
Simplify Business Reviews with Totango’s Presentation Builder
May 31, 2022
Product-led Growth: What It Is and Why You Need It
May 27, 2022
Why You Need More than CRM Features for Customer Success
May 24, 2022
Five Best CRMs for B2B Sales in 2022
May 17, 2022
Six Best Customer Engagement Platform Tools for Onboarding in 2022
May 13, 2022
Top Customer Engagement Tips for Retaining Executive Stakeholders
May 10, 2022
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