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Unmatched scalability and time to value
SuccessBLOCs
Pre-built customer success programs with embedded best practices
Open platform and integrations
Connected customer data streams for a 360-degree customer view
Portfolio management
Shared visibility into customer interaction for all stakeholders
Customer engagement
Automated and manual interactions to achieve customer outcomes
Reporting
Insights into customer health and team performance
Artificial intelligence
Harness the power of people + AI
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FEATURES
In-app experiences
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Multidimensional health score
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360 customer view
Customer segmentation
Outcome Success Plans & customer portal
Data privacy & security
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INTEGRATIONS
Salesforce
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HubSpot
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MS Outlook
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Solutions
BUSINESS OUTCOMES
Prevent churn
Increase revenue growth
Boost team efficiency
Enhance data visibility
Build customer loyalty
PROGRAMS
Manage onboarding projects
Manage contract renewals
Monitor customer health
Drive product adoption
Detect risk
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Customer success software your business can't outgrow.
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Blog
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Archives
Time to Value: Customer Success Best Practices to Help Your Customers Grow
December 19, 2019
Your Customer Success Workflow: A Guide to Understanding and Optimizing It
December 17, 2019
Making the Most of the Customer Lifecycle Management Process
December 12, 2019
How to Optimize Customer Retention for B2B Enterprises
December 10, 2019
How to Drive Customer Advocacy
December 5, 2019
The Top 5 Customer Success Manager Best Practices
December 3, 2019
Product updates November 26, 2019 – Sedona is here
November 25, 2019
Using Customer Satisfaction Metrics: NPS Best Practices
November 21, 2019
Customer Success and ROI: How to Improve Revenue
November 19, 2019
Customer Education Best Practices for the Onboarding Phase
November 14, 2019
Congratulations to the 2019 Customer Success Hero Award Team Winners
November 13, 2019
How to Optimize the Sales to Customer Success Handoff
November 12, 2019
Introducing Destination Pages for Dynamic Customer Success | November 11th, 2019
November 11, 2019
How to Identify At-Risk Customers and What to Do About it
November 7, 2019
The Top 5 Product Usage Metrics for Customer Success Teams
November 5, 2019
Five Tips for Building a Customer Success Team
October 29, 2019
Totango IBIZA Product Updates | October 28th, 2019
October 28, 2019
Develop a Customer Journey Strategy: Examples and Tips
October 22, 2019
How to Make the Most of Customer Experience Feedback
October 10, 2019
Proactive Customer Success Strategies that will get You Ahead of the Game
October 8, 2019
Totango IBIZA Product Updates | October 7th, 2019
October 7, 2019
Why You Need Personalized Customer Engagements
October 3, 2019
A Guide to Customer Journey Optimization
October 1, 2019
Totango Awarded Best SaaS Customer Success by APPEALIE
September 26, 2019
How are User Engagement and Retention Related?
September 26, 2019
Customer Retention vs New Customer Acquisition: How Do You Optimize Both?
September 24, 2019
Totango IBIZA Product Updates | September 23rd, 2019
September 23, 2019
What I Learned from Customer Success Summit 2019
September 20, 2019
The Best Customer-Centric Uses of Data
September 19, 2019
The Customer Data Platform Benefits You Should Know
September 17, 2019
How to Make the Most of Customer Journey Insights
September 12, 2019
How to Calculate Customer Lifetime Value
September 10, 2019
Totango IBIZA Product Updates | September 9th, 2019
September 9, 2019
Why is Customer Engagement Important and Valuable?
September 5, 2019
Customer Retention Optimization Strategies to Keep Customers Long-Term
August 29, 2019
Exploring the Importance of Customer Lifetime Value
August 27, 2019
More on IBIZA, Totango Product Updates | August 26, 2019
August 26, 2019
Customer Satisfaction Best Practices You Need To Know
August 22, 2019
How to Measure User Adoption and Increase Your Rates
August 20, 2019
How to Use Customer Data: A Guide for Customer Success Teams
August 15, 2019
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