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Best Practices

CS + Sales = Revenue Retention

Customer Success + Sales = Revenue Retention: Insights from Totango Leaders

April 4, 2024

Gross Retention vs Net Retention: What's the difference?

Gross Retention vs. Net Retention: What’s the Difference?

February 9, 2024

2024 predictions and customer success

2024 Expectations: The forefront of the next generation of customer success

January 22, 2024

Unlock growth potential with Totango revenue intelligence integrations

Expert tips to unlock business growth with customer success operations

January 2, 2024

Totango Live! Hot Takes

Customer Success Hot Takes! — Setting your customer success team up to drive next-level results

November 10, 2023

The CXO Dream Team: Why Marketing, Sales, and CS Should Unite to Drive Growth

The CXO dream team: Why marketing, sales, and CS should unite to drive growth

May 17, 2023

Scale your CS operations

3 ways to effectively scale your CS operation

March 21, 2023

5 tips to supercharge your CS ops playbook

5 tips to supercharge your CS operations playbook

February 23, 2023

Totango referrals

How To Ask A Client For A Referral [+ Templates]

December 22, 2022

6 tips for designing customer journeys that deliver value at scale

6 tips for designing customer journeys that deliver value at scale

November 3, 2022

Customer Success Team Structure

Customer Success Team Structure: Four Best Practices

October 25, 2022

13 Customer Success Manager Skills

13 Customer Success Manager Skills to Look for When Hiring

October 20, 2022

SaaS Tools You Need

SaaS Tools for Business Growth: Five Essentials You Must Have

September 22, 2022

Customer Success Dashboard

Customer Success Dashboard KPIs: Nine CS Metrics To Track

September 15, 2022

Customer Success Playbook

Customer Success Playbook Tips: Five Proven Tactics

September 13, 2022

QBR Best Practices

QBR Meeting Agendas: Best Practices for QBR Prep

September 8, 2022

What is a QBR

What Is a Quarterly Business Review? Three Keys to a Great QBR

September 6, 2022

quarterly business review

QBR in SaaS: Is the traditional QBR dead?

September 1, 2022

Engage B2B SaaS Customers

Top 6 Tips for a Successful SaaS Customer Engagement Strategy

August 25, 2022

B2B Customer Journey Steps

B2B Customer Journey Touchpoints CS Teams Need To Plan For

August 23, 2022

Build Client Relationships

How to Build Client Relationships Digitally: 14 Pro Tips

August 11, 2022

B2B customer segmentation

B2B Customer Segmentation: Six Best Practices

August 9, 2022

client onboarding questionnaire

How to Craft the Best Client Onboarding Questionnaire

August 5, 2022

invest in growth

Why Customer Expansion Should Be A Critical Component of Your Growth Strategy

July 29, 2022

Navigating your customer success career path

Tips for Navigating Your Customer Success Career Path

June 10, 2022

Recurring Revenue Model

How to Scale Your Recurring Revenue Model

June 8, 2022

Customer Success Email Templates

Six Customer Success Email Templates to Save Your CS Team Time

June 3, 2022

Totango's Presentation Builder

Simplify Business Reviews with Totango’s Presentation Builder

May 31, 2022

Improving customer health score

Customer Health Score: A Guide to Improving Client Satisfaction

May 6, 2022

CS is a Team Sport

Mistakes to Avoid When Selecting a CS Platform: Not Thinking of Customer Success as a Team Sport

May 2, 2022

Not putting CS into the hands of your whole team

Mistakes to Avoid When Selecting a CS Platform: Not Putting Customer Success into the Hands of Your Whole Team

April 18, 2022

How to evaluate a new customer success platform

Making the Switch: How to Evaluate a New Customer Success Platform

April 15, 2022

how to scale your customer success team

Scaling Your Customer Success Team? 3 Mistakes to Avoid (And Their Solutions)

March 15, 2022

How to empower women in tech

How to Empower Women in Tech

March 1, 2022

Mapping your SaaS customer journey in 7 steps

Mapping Your SaaS Customer Journey in Seven Steps

February 23, 2022

Apply the 5 love languages to customer success

How to Apply The 5 Love Languages to Customer Success

February 14, 2022

3 steps to a winning b2b customer experience plan

Three Steps to a Winning B2B Customer Experience Plan

February 11, 2022

4 key takeaways from qlik totango webinar

4 Keys to Customer Success Team Enablement

February 1, 2022

how to land your next cs job

Land your Next Customer Success Manager Job with these 3 Tips

January 19, 2022

5 CSM Interview Questions

5 Customer Success Manager Interview Questions & How to Answer Them

January 12, 2022

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