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Unmatched scalability and time to value
SuccessBLOCs
Pre-built customer success programs with embedded best practices
Open platform and integrations
Connected customer data streams for a 360-degree customer view
Portfolio management
Shared visibility into customer interaction for all stakeholders
Customer engagement
Automated and manual interactions to achieve customer outcomes
Reporting
Insights into customer health and team performance
Artificial intelligence
Harness the power of people + AI
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FEATURES
In-app experiences
Workflows
Multidimensional health score
Email campaigns
360 customer view
Customer segmentation
Outcome Success Plans & customer portal
Data privacy & security
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INTEGRATIONS
Salesforce
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Slack
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MS Outlook
Google Calendar
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Solutions
BUSINESS OUTCOMES
Prevent churn
Increase revenue growth
Boost team efficiency
Enhance data visibility
Build customer loyalty
PROGRAMS
Manage onboarding projects
Manage contract renewals
Monitor customer health
Drive product adoption
Detect risk
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Customer success software your business can't outgrow.
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Farm Don't Hunt by Guy Nirpaz
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Archives
New Release: Automate customer communications with Customer Success Campaigns
September 22, 2015
Introducing the definitive guide to buying a Customer Success Platform
August 13, 2015
The ‘Blowfish Effect’: Look like a Big Fish in a Big Pond
May 18, 2015
3 Non-Negotiable Traits for your First Customer Success Manager
May 15, 2015
Building a Product with your Customers in Mind
May 7, 2015
3 questions every new VP of Customer Success should answer
April 24, 2015
Zen and the Art of Customer Relationships
April 7, 2015
Your 90 day plan as a new VP of Customer Success
March 12, 2015
Customer Retention Cost: A New Metric for the Boardroom
February 23, 2015
The Loyalty Link: Marketing to Engage and Retain
January 19, 2015
4th Annual SaaS Metrics Report: Disconnect between intentions and reality?
December 22, 2014
Mend the Holes in Your Leaky Bucket: 10 Best Practices for Customer Retention
October 28, 2014
How data nerds at New Relic are tackling Customer Success
June 24, 2014
The difference between Customer Success Managers and Customer Account Managers
April 29, 2014
Customer Success Summit: Congratulations to our Customer Success Heroes!
March 20, 2014
3rd Annual SaaS Metrics Report: Underscoring the need for Customer Success
December 23, 2013
Guest blog: A KPI Dashboard for early stage SaaS startups
December 19, 2013
New App: Totango Zendesk Application
October 17, 2013
Taking home the Innovation Showdown Award from CloudBeat 2013
September 11, 2013
Top 10 Reasons for Customer Account Cancellation (and what you can do to stop it)
July 10, 2013
The Responsibility of Customer Retention: Whose job is it anyway?
May 2, 2013
What is customer health score and how do I build one for my business?
March 26, 2013
Customer Retention Guest Blog: Three Loyalty Moments
March 21, 2013
EXCLUSIVE REPORT: Customer Intelligence for Software Companies
February 26, 2013
Customer Success Summit agenda is announced!
February 11, 2013
Webinar Replay: 3 takeaways for Customer Journey Mapping
December 18, 2012
Customer Journey Mapping For SaaS Companies: New Strategy To Drive Growth
December 6, 2012
5 statistics on customer marketing that may surprise you (and infographic)
December 4, 2012
5 ways to a happier and more productive signup process
November 8, 2012
Signup and Trial Process Benchmark Report: The Good, The Bad, The Ugly
November 7, 2012
5 ways to level up customer loyalty
October 31, 2012
Top 3 Priorities of a Customer Success Manager
October 11, 2012
OVUM: On The Radar – Totango
October 2, 2012
2nd Annual SaaS Metrics Survey Results
September 19, 2012
2012 SaaS Conversions Benchmark Report is here!
September 17, 2012
Amy’s Customer Success Manifesto – Part3:Metrics
September 4, 2012
Top 5 Quotes from CRM Evolution Day 2
August 14, 2012
5 Analysts on a revolution that is customer engagement
August 7, 2012
SEOmoz conversion isn’t as great as it seems
July 25, 2012
How customer engagement can predict profits
July 17, 2012
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