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Unmatched scalability and time to value
SuccessBLOCs
Pre-built customer success programs with embedded best practices
Open platform and integrations
Connected customer data streams for a 360-degree customer view
Portfolio management
Shared visibility into customer interaction for all stakeholders
Customer engagement
Automated and manual interactions to achieve customer outcomes
Reporting
Insights into customer health and team performance
Artificial intelligence
Harness the power of people + AI
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FEATURES
In-app experiences
Workflows
Multidimensional health score
Email campaigns
360 customer view
Customer segmentation
Outcome Success Plans & customer portal
Data privacy & security
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INTEGRATIONS
Salesforce
Zendesk
HubSpot
Slack
Pendo
MS Outlook
Google Calendar
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Solutions
BUSINESS OUTCOMES
Prevent churn
Increase revenue growth
Boost team efficiency
Enhance data visibility
Build customer loyalty
PROGRAMS
Manage onboarding projects
Manage contract renewals
Monitor customer health
Drive product adoption
Detect risk
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Customer success software your business can't outgrow.
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Farm Don't Hunt by Guy Nirpaz
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Topic
Archives
Leaning into integration: The key to unlocking enterprise revenue growth
September 22, 2023
A leader in Customer Success: Our latest G2 community awards
July 11, 2023
Introducing Totango In-App: cross-functional communications for customer success
June 21, 2023
The CXO dream team: Why marketing, sales, and CS should unite to drive growth
May 17, 2023
Totango AI innovations set to boost customer success productivity
April 18, 2023
Totango product innovations help CS drive predictable revenue growth
April 6, 2023
3 ways to effectively scale your CS operation
March 21, 2023
5 tips to supercharge your CS operations playbook
February 23, 2023
How To Ask A Client For A Referral [+ Templates]
December 22, 2022
Why is CS hiring so hard? Tips for finding your people
December 13, 2022
6 tips for designing customer journeys that deliver value at scale
November 3, 2022
Customer Success Team Structure: Four Best Practices
October 25, 2022
13 Customer Success Manager Skills to Look for When Hiring
October 20, 2022
How customer success teams drive value through collaboration
October 12, 2022
Why homegrown tools won’t cut it for scaling customer success programs
September 29, 2022
SaaS Tools for Business Growth: Five Essentials You Must Have
September 22, 2022
What is Customer Enablement? A Quick Guide for B2B & SaaS
September 20, 2022
Customer Success Dashboard KPIs: Nine CS Metrics To Track
September 15, 2022
Customer Success Playbook Tips: Five Proven Tactics
September 13, 2022
QBR Meeting Agendas: Best Practices for QBR Prep
September 8, 2022
What Is a Quarterly Business Review? Three Keys to a Great QBR
September 6, 2022
QBR in SaaS: Is the traditional QBR dead?
September 1, 2022
Top 6 Tips for a Successful SaaS Customer Engagement Strategy
August 25, 2022
B2B Customer Journey Touchpoints CS Teams Need To Plan For
August 23, 2022
The Ultimate Client Onboarding Checklist for CS Teams
August 18, 2022
Five Best Customer Retention Software Solutions for Customer Success
August 16, 2022
How to Build Client Relationships Digitally: 14 Pro Tips
August 11, 2022
B2B Customer Segmentation: Six Best Practices
August 9, 2022
How to Craft the Best Client Onboarding Questionnaire
August 5, 2022
The Unique Role of CSMs
August 2, 2022
Why Customer Expansion Should Be A Critical Component of Your Growth Strategy
July 29, 2022
How the Right CS Platform Can Help You Do More with Less
July 26, 2022
Open the Channels of Communication with Your Customers
July 22, 2022
Why You Should Throw Out Your CRM
July 19, 2022
How to Risk-Proof Your Business with Totango
July 15, 2022
It’s Time to Confront Reality: Monitoring Customer Health
July 12, 2022
It’s Time to Shift Right
July 8, 2022
The Customer Success Playbook: How to Survive and Thrive During an Economic Downturn
July 5, 2022
How Customer Loyalty Can Drive B2B SaaS Business Growth
July 1, 2022
3 Things CMOs Should Do During an Economic Downturn
June 28, 2022
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