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Effective customer retention strategies to ensure the success of your client and your business.

6 SaaS Customer Retention Best Practices

April 24, 2020

A Customer Churn Analysis Checklist

April 20, 2020

b2b customer segmentation

6 B2B Customer Segmentation Best Practices

April 14, 2020

Kicking off Totango’s Spring Product Release – Belize

April 14, 2020

Customer Success vs Customer Experience

What’s the Difference Between Customer Success and Customer Experience?

April 8, 2020

Work from Home

Tips from Totango Team: 7 Ways to Work Smarter from Home

April 3, 2020

Staying Close to the Voice of the Customer

April 1, 2020

10 leadership ideas to implement this week for your business (Video)

March 31, 2020

What is the right customer success technology and how it can improve your B2B Customer Lifecycle Management?

How to Select a B2B Customer Lifecycle Management Solution

March 27, 2020

Managing B2B Customer Lifecycle Stages

March 24, 2020

A letter from Totango CEO, Guy Nirpaz

Committing to our customers’ success in these challenging times

March 18, 2020

customer success analytics

How to Use Customer Success Analytics to Your Advantage

March 13, 2020

These customer experience tips are meant to help turn customer expectations into customer happiness.

Top 5 Customer Experience Tips to Keep Customers Happy

March 10, 2020

Voice of the Customer best practices turn words into action.

6 Voice of the Customer Best Practices You Should Implement

March 6, 2020

The first step to fixing a high churn rate is to learn its causes and how to address them.

How to Fix a High Churn Rate

March 3, 2020

customer success marketing

Seamless Customer Collaboration | Product Update, March 2, 2020

March 3, 2020

Create a Strong Customer Engagement Strategy

February 28, 2020

Customer Success vs Customer Service

Customer Success vs. Customer Service: How They Work Together

February 25, 2020

Many of the dominant themes for the coming year and decade address the need to better align enterprise actions with customer goals.

The Top 7 Customer Success Trends for 2020

February 21, 2020

SuccessBLOCs – Now With More Usage Metrics

February 20, 2020

customer success marketing

Customer Success and Marketing: How These Teams Collaborate

February 14, 2020

customer success adoption plan

How to Create a Customer Success Adoption Plan

February 11, 2020

customer success factors

The Top Customer Success Factors to Help You Create an Enterprise-Wide Strategy

February 6, 2020

customer centric growth

5 Best Practices to Encourage Customer-Centric Growth

February 4, 2020

Announcing Totango’s Winter ’20 Release: Jasper

February 3, 2020

customer success vs account management

Customer Success vs Account Management: Understanding What Each Team Does

January 30, 2020

what is customer retention management

What is Customer Retention Management and Why Does it Matter?

January 28, 2020

churn management strategies

The Top 7 Churn Management Strategies for B2B Enterprises

January 23, 2020

Bentley Doubles Down on Customer Success with Totango’s New Dynamic Assignment Solution

January 22, 2020

Your CS team members should be assigned a specific role and set of responsibilities that facilitates smooth operations.

Understanding the Customer Success Team Structure

January 21, 2020

Totango Fall 2019 Release - Sedona

Product Update January 20, 2020 Campaign

January 20, 2020

Customer Delight vs Customer Satisfaction: How These Two Concepts Work Together

January 16, 2020

Totango Announces Dynamic Assignment

January 14, 2020

Customer Success: Roles Within a B2B Enterprise

January 14, 2020

Effective customer expansion strategy starts by taking the time to understand your customers goals and provide steps to achieve those marks.

How to Improve Your Customer Expansion Strategy

January 9, 2020

Totango Fall 2019 Release - Sedona

Opening 2020 with Totango

January 7, 2020

Customer Onboarding Rocketship Results

How to Perfect Your Customer Onboarding Workflow

January 7, 2020

Customer data insights, the key to understanding your customers and their business goals so your team can engage productively, and proactively.

Customer Data Insights: Best Practices for Tracking and Taking Action

January 2, 2020

Merry Christmas and Happy New Year

December 23, 2019

Decreasing time to value is an important goal for onboarding.

Time to Value: Customer Success Best Practices to Help Your Customers Grow

December 19, 2019

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