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Unmatched scalability and time to value
SuccessBLOCs
Pre-built customer success programs with embedded best practices
Open platform and integrations
Connected customer data streams for a 360-degree customer view
Portfolio management
Shared visibility into customer interaction for all stakeholders
Customer engagement
Automated and manual interactions to achieve customer outcomes
Reporting
Insights into customer health and team performance
Artificial intelligence
Harness the power of people + AI
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FEATURES
In-app experiences
Workflows
Multidimensional health score
Email campaigns
360 customer view
Customer segmentation
Outcome Success Plans & customer portal
Data privacy & security
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INTEGRATIONS
Salesforce
Zendesk
HubSpot
Slack
Pendo
MS Outlook
Google Calendar
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Solutions
BUSINESS OUTCOMES
Prevent churn
Increase revenue growth
Boost team efficiency
Enhance data visibility
Build customer loyalty
PROGRAMS
Manage onboarding projects
Manage contract renewals
Monitor customer health
Drive product adoption
Detect risk
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Customer success software your business can't outgrow.
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Farm Don't Hunt by Guy Nirpaz
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Topic
Best Practices
5 SaaS Renewal Process Best Practices for Customer Retention
February 7, 2019
E2C: Enterprise to Customer Growth Strategy
May 22, 2017
Be more reliable! (Deliver consistent customer experiences)
December 21, 2015
Measure the impact and performance of your customer success team
October 27, 2015
Introducing the definitive guide to buying a Customer Success Platform
August 13, 2015
3 questions every new VP of Customer Success should answer
April 24, 2015
Your 90 day plan as a new VP of Customer Success
March 12, 2015
Mend the Holes in Your Leaky Bucket: 10 Best Practices for Customer Retention
October 28, 2014
Top 10 Reasons for Customer Account Cancellation (and what you can do to stop it)
July 10, 2013
5 ways to a happier and more productive signup process
November 8, 2012
Five Tips to Customer Love
April 11, 2012
6 Social Selling Tips to Implement Today (from Sales 2.0 San Francisco)
April 3, 2012
Freemium, Free Trial and Pricing Models in 550 SaaS Companies
February 28, 2012
Best of 2011: SaaS Sales Models Tips
January 9, 2012
Best of 2011: SaaS Best Practices and Customer Analytics
January 4, 2012
Understand Customer Behavior in Your Trial Period
December 21, 2011
10 Tips for B2B Sales in the Subscription Economy
December 14, 2011
Freemium Sales Models for B2B and SaaS
December 7, 2011
Trial Conversion “The Early Days” – Lean Startup Presentation
December 3, 2011
Top-of-Funnel Strategy
November 30, 2011
Do you Distinguish Your Sales to Hunters and Farmers?
November 29, 2011
Converting from Visitors to Signups and from Freemium to Paid in a Fun Way
November 21, 2011
When Not to Waste Your Time on a SaaS Sales Prospect
November 18, 2011
How NOT to Sell in SaaS and Increase Paid Conversions
November 17, 2011
Top 5 Trends in Sales 2.0
November 16, 2011
6 Tips for Cloud Sales using Channels
November 8, 2011
3 Recommendations for Sales Compensation for SaaS
November 8, 2011
Trial Conversion is Top Priority in SaaS
November 2, 2011
Free Trial Average Conversion Rate and Other Metrics
September 14, 2011
4 Tips to Increase B2B SaaS Sales
August 24, 2011
Tools to Manage a Successful SaaS Business
August 17, 2011
SaaS Best Practices: Measuring Trial Conversion Rates – Part 1
August 3, 2011
Building Enterprise Software Products That Don’t Suck
July 11, 2011
SaaS on the House. A Dialog About Value.
February 22, 2011
3 Essential Tips for Sales in a SaaS Model
December 5, 2010
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