Totango Tour Stopped in Denver- Here’s What Happened  

Totango Tour Stopped in Denver- Here’s What Happened

Stop #2 of the Totango Tour was exciting. The interactive session was lead by Omer Gotlieb of Totango and featured Amy Mustoe, Director of Customer Success at Sendgrid who discussed best practices and techniques to create a successful customer success strategy. For part two of the event we joined forces with the Colorado Customer Success… (Continue reading)

We’re hitting the road! Totango Tour stopping in a city near you  

We’re hitting the road! Totango Tour stopping in a city near you

We’re excited to announce the Totango Tour 2014. During our North American, multi-stop tour, we’re spreading the word about how to grow your business with Customer Success. You’ll learn how to map your customer journey, understand customer health, and how to scale your Customer Success program. Each stop features a local, awesome, and knowledgeable Customer… (Continue reading)

Prix-fixe no more: Why à la carte is the future of software delivery  

Prix-fixe no more: Why à la carte is the future of software delivery

Recently I wrote an article about à la carte software delivery for VentureBeat , I’m reposting here: Facebook users have been vocal about Messenger, an app now required in addition to the social network’s main mobile application to send messages. What is the point of separating one brand into multiple apps? While users initially expressed concern… (Continue reading)

It’s Time to Start Monitoring Customer Health  

It’s Time to Start Monitoring Customer Health

Do you know the health status of each of your customers? How confident are you that your “green accounts” are actually healthy and happy?  Do you know when a customer needs help (and why) so you can proactively engage with them at the right time? Don’t let these questions make you anxious; they highlight problems… (Continue reading)

7 Reasons a Partner Program Drives Customer Success– the TradeGecko Journey  

7 Reasons a Partner Program Drives Customer Success– the TradeGecko Journey

As a Totango customer, Trade Gecko uses our platform to monitor their customers in order to ensure their success. This guest blog highlights the way a program they have implemented supports Customer Success and reduces churn. Does your SaaS company have a Partner Program yet? If the answer is no, then it definitely should –… (Continue reading)

Customer Success makes the list of Top 10 Fastest Growing Cloud Apps  

Customer Success makes the list of Top 10 Fastest Growing Cloud Apps

We’re excited to see that Customer Success is one of the fastest growing segments amongst cloud apps.  Totango was #4 on SkyHigh’s Top 10 Hottest Cloud Apps of 2014 (out of 7000+ cloud services evaluated).We’re in great company, with other products that are driving innovation in enterprise software and helping businesses solve their everyday problems… (Continue reading)

Where Do Customer Success Teams Belong?  

Where Do Customer Success Teams Belong?

Recently I was interviewed by Tom Murphy for an article about Customer Success organizations and I’d like to repost my answer for you here. The question he posed to leaders of Customer Success software companies was: Should a customer success team be part of the sales team, a customer support function, a marketing effort or something different? On the most fundamental… (Continue reading)

Lessons from Unbounce: How to grow a Customer Success team  

Lessons from Unbounce: How to grow a Customer Success team

Unbounce is a high-growth, self-serve, landing-page creation, testing and optimization tool. Though constantly evolving, Customer Success has been a priority at the company since it was founded. Ryan Engley, who has been with the company since its early days, has some interesting stories and lessons on building a customer success dream-team. Now Director of Customer… (Continue reading)

Customer Success Orienteering 101: Map Your Customer Journey  

Customer Success Orienteering 101: Map Your Customer Journey

As Customer Success Management emerges as it’s own field, the leaders and members of those organizations are charting new paths to success in their organization. According to the consensus definition from Wikipedia, they are orienteers – “navigating from point to point, in a diverse, unfamiliar terrain, normally moving at speed.”* In this uncharted territory, one… (Continue reading)

Totango Product Update: Customer Portfolio Management  

Totango Product Update: Customer Portfolio Management

With our new product upgrade, Customer Success teams can manage customers in a more scalable and efficient way. The Customer Portfolio Manager helps customer success managers maximize business results for their customers by prioritizing and focusing their attention on the right customers at the right time. So, let’s take a deeper look at what’s new… (Continue reading)

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