Zuora’s Customer Success Blueprint  

Zuora’s Customer Success Blueprint

One of the most engaging sessions at the Customer Success Summit 2014 was given by Tien Tzuo, founder and CEO of Zuora (the subscription billing company). Tien brilliantly described the process Zuora went through as a company by identifying customer success failures and challenges, regrouping and coming up with a Customer Success blueprint which is… (Continue reading)

6 Customer Success Secrets  

6 Customer Success Secrets

In the 2nd annual customer success summit last month in San Francisco, I’ve introduced the Customer Success Manifesto. If you are familiar with the agile software development manifesto will see a similar presentation style (visuals are updated to 2014 though). The Customer Success Manifesto should be viewed as 6 rules for great customer success. I’ve decided to work… (Continue reading)

It’s a wrap: Customer Success Summit 2014 recap  

It’s a wrap: Customer Success Summit 2014 recap

We’ve come a long way from our humble beginnings since our inaugural Customer Success Summit exactly a year ago. Here are some fun facts from this year’s event! Over 400 registrants participated at the Summit, from 35 cities in 8 countries More than 180 unique livestreamers joined the event remotely (including one in his Porsche)… (Continue reading)

Customer Success Summit: Congratulations to our Customer Success Heroes!  

Customer Success Summit: Congratulations to our Customer Success Heroes!

Once again, a massive congratulations to our customer success heroes – winners of the Totango Customer Success Hero Award – who were recognized at the Customer Success Summit yesterday by peers and customers for exceling in Customer Success and pushing the envelope in defining the customer success role. They were selected out of over 100 nominations… (Continue reading)

Customer Success Summit: live stream available on 3/19  

Customer Success Summit: live stream available on 3/19

Live stream alert: we’re on par with the Oscars and Grammys — the lineup might be a little different — but you can expect Customer Success rockstars and leading roles from top SaaS companies to be taking the stage at the Customer Success Summit. Plus tomorrow is when everyone will find out who will be… (Continue reading)

Why Customer Success Is The Next Big Thing (Totango POV)  

Why Customer Success Is The Next Big Thing (Totango POV)

What does our CEO Guy Nirpaz have to say about Customer Success? Marry the business objective to help customers see more value with the deep knowledge of what they need. The subscription business model has made the software industry a services business where you need to consistently make your customers happy and deliver recurring value. It… (Continue reading)

The Customer Success Summit is 3 weeks away!  

The Customer Success Summit is 3 weeks away!

The countdown begins! With just 3 weeks left, we’re fleshing out the final details of the Customer Success Summit. Your first time hearing about it? Watch the following video to see what it’s all about and what you can expect! We’ve also added 4 supporting partners: SIIA, Customer Success Association (CSA), Beagle Research Group, and… (Continue reading)

Product News Update: Organize Lists in Folders  

Product News Update: Organize Lists in Folders

Totango Lists are a core part of Totango. Used to create Playbooks for account managers and automatic rules for tags, alerts and reports, they form the base of many of the workflows enabled by Totango. Today we’re making it easier to manage the repository of lists with the introduction of folders to the Account page! Folders… (Continue reading)

Customer Success Summit 2014 Agenda and Customer Success Heroes Awards  

Customer Success Summit 2014 Agenda and Customer Success Heroes Awards

The Customer Success Summit Agenda This year’s summit is already bursting at the seams with real life knowledge from current professionals in Customer Success to help you build the ultimate Customer Success playbook. Take a look at the agenda - you’ll see we’re incorporating as many “plays” as possible while also providing thought-leadership and pulling in visionaries… (Continue reading)

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