Totango Wins SIIA CODiE Awards for Best CRM and CRM Mobile App
We’re excited to share that Totango was honored as a double winner for the 2016 CODiE Awards in the categories of Best Customer Relationship Management Solution and Best CRM Mobile Application. The awards are presented by Software & Information Industry
How To Tell If Your Customer Success Manager Is The One
Hiring the right customer success manager can significantly impact your business. The right customer success managers gracefully balance their own goals and customer relationships. It’s in their nature to be proactive and sensitive, but also to develop deep understanding for
Global Capacity – Breaking The SaaS Monopoly On Customer Success
Customer success is typically associated with SaaS businesses, helping companies grow and retain a customer base that can cancel and switch providers easily. But, SaaS companies are not the only ones using the subscription business model. Take Global Capacity, a 15-year telecom
Totango Brings the Customer Success Roadshow to NYC
The Customer Success Roadshow event in New York City was a huge success. Located at the exclusive Norwood Club, Customer Success professionals from New York’s hottest tech companies gathered for a night of learning, networking and fun. The content portion of
How To Get Customers Up and Running In 9 Easy Steps
You’ve heard it over and over again: the first 90 days can make or break the relationship. If your onboarding program only includes product integration and training, you are missing out on a special opportunity. You need to take onboarding to
Customer Success – The Farming Paradigm (With Gifs!)
So we all know farmers. Source: thehappiestdonut.tumblr.com No, not that type of farmer…. the kind that grows trees. For thousands of years, they have been mastering a very simple, repetitive process - prep the soil, plant the seeds, water, provide nutrients, harvest,
Top Executives Weigh In On Lessons Learned In Customer Success
At Customer Success Summit 2016, executives from Oracle Marketing Cloud, Hubspot, and Eventbrite shared some of the most valuable lessons they learned through the evolution of customer success in their careers and at their companies. Watch the two recorded sessions