Totango Blog: Your Guide to Managing the Customer Journey

Catherine Qu |May 25, 2016

How To Tell If Your Customer Success Manager Is The One

Hiring the right customer success manager can significantly impact your business. The right customer success managers gracefully balance their own goals and customer relationships. It’s in their nature to be proactive and sensitive, but also to develop deep understanding for…

Catherine Qu |May 18, 2016

Global Capacity – Breaking The SaaS Monopoly On Customer Success

Customer success is typically associated with SaaS businesses, helping companies grow and retain a customer base that can cancel and switch providers easily. But, SaaS companies are not the only ones using the subscription business model. Take Global Capacity, a…

Catherine Qu |May 17, 2016

Totango Brings the Customer Success Roadshow to NYC

The Customer Success Roadshow event in New York City was a huge success. Located at the exclusive Norwood Club, Customer Success professionals from New York’s hottest tech companies gathered for a night of learning, networking and fun. The content portion…

Catherine Qu |May 11, 2016

How To Get Customers Up and Running In 9 Easy Steps

You’ve heard it over and over again: the first 90 days can make or break the relationship. If your onboarding program only includes product integration and training, you are missing out on a special opportunity. You need to take onboarding…

Catherine Qu |May 3, 2016

Top Executives Weigh In On Lessons Learned In Customer Success

At Customer Success Summit 2016, executives from Oracle Marketing Cloud, Hubspot, and Eventbrite shared some of the most valuable lessons they learned through the evolution of customer success in their careers and at their companies. Watch the two recorded sessions…