Back

March 2017

In two weeks, we’re hosting a webinar that will reveal the data architecture that powers both Totango products: Zoe and the Customer Success Center. The power of Totango DNA-CX™, as the heart of Zoe, is that it enables you to use

Data Architecture Centered on the Customer In other tools, the customer object is an “opportunity” or a “lead”. But never a “customer”. Totango DNA-CX™ is the only customer-centric data model that actually revolves around the customer. By mapping all the dimensions

We’re thrilled to introduce Zoe, an intelligent, conversational chatbot available now in Slack, the collaborative work environment, and via email. Slack is making team collaboration effective and fun, which is the reason that we at Totango chose Slack as the

We're so excited to share that Totango won a(nother) Stevie® Award! In the 11th annual Stevie Awards for Sales & Customer Service, Totango won in the category of Best Relationship Management Solution – New Version for Enterprise Edition. "Handy and useful solution covering

So many congratulations to this year’s winners of the Customer Success Hero Awards at Customer Success Summit 2017! They are truly the individuals and teams that go above and beyond for their customers, as attested by the colleagues, peers, and even

Back in the ‘90s, we were told that CRM software was the solution to customer centricity. Even just few years ago, Salesforce, undoubtedly the leader of CRM, changed their tagline to Customer Company (which they “borrowed” from IBM by the