Totango Blog: Your Guide to Managing the Customer Journey

Ravit Danino |March 23, 2017

Totango DNA-CX™: The Customer-Centric Data Technology Powering Zoe™

Data Architecture Centered on the Customer In other tools, the customer object is an “opportunity” or a “lead”. But never a “customer”. Totango DNA-CX™ is the only customer-centric data model that actually revolves around the customer. By mapping all the…

Ravit Danino |March 22, 2017

Meet Zoe [Video]

Curious to see Zoe in action but not enough time for a full demo? We’ve got you covered, in less than a minute (47 seconds to be exact). See how Zoe makes it not just possible but easy to access…

Guy Nirpaz |March 15, 2017

Why We Chose Slack as Zoe’s First Integration

We’re thrilled to introduce Zoe, an intelligent, conversational chatbot available now in Slack, the collaborative work environment, and via email. Slack is making team collaboration effective and fun, which is the reason that we at Totango chose Slack as the…

Ravit Danino |March 14, 2017

Totango is the Winner of Gold Stevie Award for Best Relationship Management Solution

We’re so excited to share that Totango won a(nother) Stevie® Award! In the 11th annual Stevie Awards for Sales & Customer Service, Totango won in the category of Best Relationship Management Solution – New Version for Enterprise Edition. “Handy and useful solution…

Ravit Danino |March 7, 2017

A Round of Applause for the 2017 Customer Success Hero Award Winners

So many congratulations to this year’s winners of the Customer Success Hero Awards at Customer Success Summit 2017! They are truly the individuals and teams that go above and beyond for their customers, as attested by the colleagues, peers, and even…

Guy Nirpaz |March 1, 2017

AI for Customer Success: Introducing Zoe

Back in the ‘90s, we were told that CRM software was the solution to customer centricity. Even just few years ago, Salesforce, undoubtedly the leader of CRM, changed their tagline to Customer Company (which they “borrowed” from IBM by the…